**Note: since this is Four Seasons, I expected the BEST in everything**
The good(s):
1. Outstanding hospitality; there was only ONE service staff who did not greet us. Every staff would make eye contact and greet you with "good morning" or "good evening".
2. My boyfriend had placed "birthday celebrant" as a special note on the reservation and when we checked in the hotel, there was a personal chocolate mouse cake (every night for the two nights we stayed).
3. Connection to Mandalay pool and hotel.
4. Swimming pool: perfection at it's best.
5. Room: we were on the 37th floor with great views of Mandalay's pools. Note that the Four Seasons rooms are located on the top floors of the Mandalay Bay hotel (i think from 35 - 40 before the penthouse).
The bad(s):
1. Service: Our room was not ready when we checked in at 2:00 (it was okay since checked in was @ 3, but we did note on our reservation that we would be arriving at 2). Because this is Four Seasons, I expected something more than an apology; the front desk should have offered water or some beverage. We ended up walking over to Mandalay for food since we were starving.
2. Room: The only defect I could find in the room was the shower head and soap that was loose from the wall (see pics). And, the tv drawer where there was chip (didn't take a pic).
3. Transportation: Shuttle service to/from airport.
4. Business Center: closed on the weekends.
5. If this is a pet-friendly hotel, it should be CLEARLY noted on their website. I heard barking and saw two small dogs with their owners going to their room.
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