Stay was one year ago. Birthday trip for me and my 83 year old Mom. Check in smooth and Spa treatments (a suprise gift from a family member) were over-the-top fabulous. Family member also suprised us with Champange and Chocolates placed in our room upon our arrival. Flowers delivered for birthday sent by family member and Cake compliments of Four Seasons were nicely done. My Mom had her first facial and loved it (and thought the esthetician was great). My extra long (180 min?) massage seemed a little decadant but it was one of the best deep tissue massages ever! Warmly greated by spa/gym staff every AM when I went to work out at the gym. Gym small and (a year ago- hopefully this was fixed) individual TV's on treadmill were controlled by a remote control that was not dedicated to your treadmills TV. A woman next to me kept pointing her remote my direction and changing my TV. I could not have been more irritated by this! Also, the Temp controls in the Accessible Spa shower were tempermental and I was glad I was present to help my Mom out, otherwise, the drastic change to hot water could have caused problems. The spa area was smallish but luxurious with a very nice staff.
We enjoyed breakfast and afternoon tea (reserve ahead) in Verandah. Room service for breakfast was wonderful and toiletries luxurious.
However we were very dissapointed with the accessible bathroom. A standard tub was fitted with bulky huge bench/chair but there was nothing to sit on in the shower. I was very disappointed with the response that I recieved from the front desk when I called down to ask about a shower chair for my Mom. "No we do not have one." There was a shower chair in the accessible bathroom in the spa so I ended up packing everything in a big tote and wheeling my Mom down to the spa so she could have a nice shower (with the iffy temp. control). The spa staff was gracious but I felt a little bit like a couple of ragtag refugees schleping down to the shower every day when I know the Four Seasons could afford to get a $45 shower chair to be sent up to our room. (The huge bathtub chair woud not fit in the shower).
I was also unimpressed with the front desk staff on the one occasion I was having problems with my key-card. Mom and I had been by the pool and we approached the front desk ( I was pushing Mom in her wheelchair ) and asked if I could get another key card for us to use. The front desk attendant looked at us and said " we need to see your ID". I was loaded-down with pool/sun gear and my Mom in a wheelchair. I explained that my wallet was in our safe in the room. Basically he said (I'm paraphrasing here): "too bad". It really would have been nice if he had offered to send someone up to our room with us and they could check our ID there.
We did enjoy the non-gaming oasis and quiet retreat of the resort, but the two incidents with lackluster staff really left us feeling lukewarm (at best) about the Four Seasons Vegas.
When we chose to stay at the Bellagio this year our experience with every staff member was wonderfull and the accessible rooms had a much better shower for someone with disabilities.
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