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Four Seasons Hotel Las Vegas: Traveler Reviews


Four Seasons Hotel Las Vegas
3960 Las Vegas Blvd S, Las Vegas, NV 89119
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Traveler Reviews

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4.5 of 5 stars 342 reviews
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Shoddy housekeeping

Four Seasons Hotel Las Vegas

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2 of 5 stars
KT8888 2 contributions
Texas
Oct 28, 2008 | Trip type: Business, Couples
5/14 found this review helpful

This spring I stayed at the Four Seasons Maui while writing a book. It was pure heaven in every respect. Because of my good fortune, I wanted to share the "Four Seasons" experience with my husband as he has to stay at Marriott's for business. This trip was for my business, but we had planned a little romantic escape. It is Vegas, after all.

When we checked in, the valets came running and the check in went smoothly. We were told we were upgraded. I had purchased a three night stay through Hotels.com because they had a buy two nights get one free offer that was too good to pass up.

When we got to the room, it seemed small and we weren't sure what the upgrade was. But, what kept my attention was the bathroom. I kept looking at spots on the floor -- especially around the commode. We were tired from travel and went to the Charlie Palmer Steakhouse, which was very nice.

The hotel was very relaxed and very clean in the public areas. It is, indeed, an oasis from the Las Vegas casino atmosphere. The next morning as we got dressed to go to some meetings, the spots in the bathroom kept bothering me, so I wiped at them and it was evident there had been a male guest with poor aim that housekeeping failed to clean up after. I left some spots for a manager to look at, too, as there were plenty. My husband went to the front desk to tell them about the dirty bathroom and was told they'd send a note to housekeeping.

Mind you, we did not say that there were no towels. We told them that there was urine from the previous guest on the bathroom floor.

So, I started looking around and found nuts and crumbs on the carpet. I moved an ottoman and there was a peanut. It became clear that the room had been changed but not cleaned. We just hoped that the sheets had been changed.

We called the front desk again and asked for a manager to come and look at what we were looking at. A manager did come and was very responsive and said we'd be moved, which we were to a slightly nicer, but much cleaner, room. We also were sent a small dessert and a note from the housekeeping manager.

Frankly, we should have been moved immediately when my husband went to the desk and not after a second call so that the manager could come view the debris of the previous guest.

On leaving, I was asked about my stay and I replied that it was OK. Then, a manager was called to give her apologies. This is what really left a sour note. I told her I was disappointed by the initial reaction that the bathroom had not been cleaned.

She asked me why I waited a day to call and report it. I told her that I kept thinking there was no way that would be urine on the floor -- this was the Four Seasons, after all, surely that can't be. I didn't mention that I was extremely tired because I had been in the emergency room the night before with my parents who were in a car accident.

So, instead of apologizing and letting me go on my way, she put the responsibility for my unclean room back on me. That's when I became angry at this situation. I just spent a lot of money to have a "Four Seasons Experience" and had to walk on the urine and crumbs of the previous guest -- and maybe sleep on their sheets. Ugh. And somehow this was my fault -- because I didn't point out their inadequacies sooner?

Instead of filling out a comment card, I wrote the manager of the Four Seasons Worldwide. I got a response within an hour of my email and my stay was refunded. I was asked if I wanted to stay again at the Las Vegas Four Seasons, which I didn't because I won't be traveling there again. I would have preferred a stay at another Four Seasons location, but was told that the offer was non-transferrable.

So, in the end...the very end... I was repaid with money. But what 's more valuable is my time. I would have preferred another stay at another Four Seasons because I am 1 and 1 with the Four Seasons. One stay was great, one was nasty.

  • Liked — Public areas were beautiful
  • Disliked — Poor room cleanliness, poor housekeeping service, late turndowns, unresponsive management
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since June 18, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $378 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Four Seasons is where it's at

Four Seasons Hotel Las Vegas

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5 of 5 stars
Thinker_to_go 15 contributions
Colorado Springs, Colorado
Oct 21, 2008
1/1 found this review helpful

First, to those who are wondering, the Four Seasons is not a stand-alone hotel. The Four Seasons is basically the top five floors of the Mandalay Bay property. The Four Seasons has its onw entrance, no casino, it's own pool, etc., but guests have access to all of Mandalay Bay's amenities.

The room was fantastic, but what clinched it for me was the price: we were able to take advantage of a "3 nights for the price of 2" promotion! Huge TV, beautiful bathroom, view to die for, comfortable bed, etc. I've stayed at the Wynn and the Venetian and the Four Seasons was every bit as good, for a more reasonable price (with promotion).

Top-class service, from beginning to end. Loved the Spa, too.

I would recommend this hotel to ANYONE!! ...but check on-line for special promotions before you book.

  • Date of stay September 2008
  • Member since January 13, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $378 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Best of the best in Vegas

Four Seasons Hotel Las Vegas

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5 of 5 stars
aesla 12 contributions
California, USA
Oct 20, 2008 | Trip type: Family
1/1 found this review helpful

This was the fourth time we stayed in this place and everytime it has been perfect. There has not been a single complaint and yes, it is a relaxing place to stay in the midst of the hustle and bustle of the casino hotels.

The pool is just great and besides that you can use all the facilities in Mandalay Bay. The pool attendents are some of the best all around.

The food is awsome but avoid the steakhouse at it is nothing special for the price. Try the M. Bay restaurants.

Rooms are roomy and ahhh the beds.......

In summary, the best you can find for comfort and easy access to M. Bay casinos and other facilities (in some ways, even easier to access than M. Bay rooms).

  • Liked — Everything
  • Disliked — Just a bit out of the way to get to other big hotels
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 14, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $378 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Don't think we can stay anywhere else

Four Seasons Hotel Las Vegas

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5 of 5 stars
CCLPHA 2 contributions
Corpus Christi, TX
Oct 19, 2008 | Trip type: Couples
1/1 found this review helpful

My husband and I planned a 6 night 7 day trip to Vegas for our 1st anniversary and my birthday Sept 28 - Oct 4. I used this website to pick a hotel and while it was more than I had originally planned to spend, the 3rd night free was a deal too good to pass up for the quality of the Four Seasons. Right from check-in, we were pleasantly surprised. The staff who checked us in walked us to the elevator to show us around. When we arrived there was a happy anniversary cake and card waiting for us. Our room overlooked the pool and mountains. You could see a part of the airport but I only heard a plane once, not inconvienient. Bed was as good as our Sterns here at home. The furniture was nice and heavy, very well made. Loved the understated "feels like home" not overwhleming decor and the fresh flowers around the property were amazing. Toiletries were rich and abundant. Turndown service was comforting w/ water at our bedside, soothing music, and nice slippers. I called one day for extra bar soap, explaining that it wasn't needed until evening time and within 10 minutes two bars were delivered to our room with a smile. The same soap sold in the gift shop for $9.00 a bar! Pool was beautiful and true to reviews the staff was perfect. Drinks were not too pricey $10.00 crown and worth it. I even got spritzed, just like the reviews say! I was a little skeptical about this but what the heck, I had to do as part of the FS experience. They also sent up a cake for my birthday and when chamber staff saw it was uneaten, sent up a 2nd one the next day, so we could enjoy a fresh cake when we were ready for it. Great friends from work called up and ordered chocolate covered strawberries for my birthday and a card. They were perfect and they mentioned how sweet the staff was on the phone. We had bruch at the Verandah on Saturday and it was over $90.00 for 2 including tip. Pricey and while the food was good, the breakfast at Mandalay Bay was just as good. Every staff member was warm and friendly beyond expectations. The price overall was worth it and my husband now doesn't even want to try out the Wynn or Bellagio which we'd heard so much about. BTW since this hotel is on Mandalay Bay property I'd like to mention the casino staff who was excellent as well. We left some pics from the Stratosphere on the casino floor and realized it the next day and they had been turned into lost and found and were back in our hands after eating lunch. All in all a perfect trip. I will say this, FS is a hell of a walk even w/ monorail, and tram service from Excalibur/Luxor. So get comfortable shoes or be prepared to shell out a heck of a lot for taxis. The deuce was worth it for Fremont St. but the wait seemed too long for daily use. I'm now obsessed with Vegas and we'll be back every 4 months or so.

  • Liked — pool, bed, staff, quiet
  • Disliked — the room was warm but we requested a fan and it was cold while we slept.
  • My ratings for this hotel
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 07, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $378 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
By far the best

Four Seasons Hotel Las Vegas

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5 of 5 stars
H0bster 1 contribution
UK
Oct 17, 2008 | Trip type: Couples
1/1 found this review helpful

Having read all the previous reviews I was a little unsure of how this hotel could possibly live up to the high standards I was expecting - it delivered 100%.
We stayed at the Four Seasons Vegas for 6 nights in September 08 followed by a 6 night stay at the Tower Suites Wynn and there was really no contest. The Four Seasons was by far the most pleasant stay we have spent in Vegas - I would put this down to 2 main factors - the people and the service. Our Strip Room was very tastefully decorated (not super flashy or oversized but perfect for our requirements). The registration and concierge services were extremely polite and helpful. The pool was perfect - a nice size with amazing pool staff who catered for our every need from constant iced water and evian face spritzing to smoothies and popsicles. The service was provided in a totally non-intrusive and professional manner by staff who appeared to care about whether you were enjoying your stay - and without any snob factor - every single guest was made to feel special.
We have stayed at numerous other hotels on the strip - Mandalay Bay & The Hotel, Bellagio, Caesars, Mirage, Venetian, Wynn, MGM and I would definitely rate The Four Seasons as top of the pile. Obviously the size of the hotel allows for a more intimate and personal service - if you can afford it then it is well worth paying for.

  • Liked — Amazing service
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 17, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $378 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Address: 3960 Las Vegas Blvd S, Las Vegas, NV 89119