Clean, friendly and the dealers are the best in vegas, I even say that when I lose. Pool should stay open later though.

Really poor in every possible way.

1) Food was slow and clearly from frozen. How hard is it to make a hamburger patty? Difficult to get breakfast other than from the buffet, which we did once and it was so awful looking that I was tempted to get a manager to actually look at the quality of food that was being served. I will say that the girl working the omelet station was working very hard and putting out good food and that alone stopped me from saying anything at the time. So I got a $15 omelet- I could have gone over to Bouchon at the Venitan and paid the same thing for a world-class restaurant.

2) They apparently refuse to clean the rooms. I had drink from the casino and left on the table in my "suite". It sat on the table for my entire stay. Just to see if they would take it, I left it on the floor the final day and they did take it. So traveler's tip - if you want it picked up throw it on the floor.

3) Casino host staff horrid - they either don't know that their job is hospitality or they just don't care. My friend and I show up after speaking to host on phone prior to arriving with credit lines approved. We setup a quick meet with casino host- host comes 10 minutes late and then couldn't be less interested in even having a conversation. To be clear, we didn't even ask for anything- just to say hello and introduce ourselves. We didn't even get a "how was your trip" or "be sure to try XYZ" while you are here.

4) Cage employees and marker policy is a joke. Refused to give my markers back after paying for them via personal check- why did you do a credit check then? Was told them they would mail them to me in 5-10 days after my check cleared. I've never seen anything like this at other strip hotels.

5) General unfriendliness of craps pit staff. Although the pai gow staff was very nice.

6) Made us essentially pay for the entire stay with a deposit after checking in. A deposit so large that even with food and other charges they owed *Us* money on check-out. Two credit players essentially had to prepay for the room???? Can it be any more low rent?

7) It took two calls to resolve my bathtub draining correctly. First call resulting in someone coming to the room but it wasn't fixed- you take a shower and you're standing in 3" of water. On the second day I called and had to ask 3 times for a facilities manager who did send someone who could fix the problem, after trying to tell me that these things happen because its a 20 year old building. How about I pay for the room in today's prices adjusted for 20 years of inflation then? No? I didn't think so.

8) High speed internet costs $12 - PER DAY! And then it doesn't work- could browse the web but if you try to download any kind of video or file it just times out.

Don't stay here, ever.

My wife and I stayed at the Rio Years ago and had the time of our lives!
We go to Vegas every year and always wanted to stay again, but their room rates were always too high, so we would take the shuttle from Harrahs -Have the time of our lives for a day and vow to stay here again when we could afford it.
Well we got great rates this time and stayed again.
Check in was good. Promised a smoking room-none available, even though I reserved one-Had smoking available but refused to upgrade us for free. I dont smoke that much so I took the non smoke room,( complete with ciggy burns on the furniture and the smell of smokes) Go figure?
No big deal! The room was beautiful! Floor to ceiling windows the whole length of the room viewing the Rio sign and the strip. Stained glass, mirrors, L shaped couch,large dressing area.
In room safe(does not fit a laptop as stated)
Refrigerator that only keeps items luke warm.
No coffee maker.
The Rio has a Sky Parade (instead of taking the time to explain ,you can look it up) that they have drastically cut back. this is the main reason the Rio USED to be so fun.
The Rio used to have a constant Mardi gra party feel, but now its pretty boring.
The staff was very friendly and we were never in want of a free drink . The drink servers were polite and eager to please.
convenience store prices were outrageous!!!!!!!!!!
Buy your booze and energy drinks across the street at the Gold Coast-its a short walk,but you will save TONS of money- their buffet is very good too. reasonable priced.
The Rio slots are tighter than(your metaphor her)!!!!!!!!!!!!!!!!!!!
Overall if I hadn't experienced what the Rio was, I wouldn't be so disappointed. It was still worth the stay for the price we paid.
A cab driver said to us "Vegas is cutting back everywhere cuz of the economy- I never seen it so slow here"

This was the first time that I have ever stayed and the Rio and Loved every moment of it. We got the room comped for 4 days, that was a MAJOR plus. When we first got to the hotel, we checked in and when they were getting us our room they told me that we would be staying on the 13th floor (I know they really have one) and I asked them to switch my room..Im a lil superstitious. So they put me on a high floor and the view was amazing. :) We ordered room service all the days that we were there and all the waitors and waitresses were talkative and interesting. I love being to communicate with new people. We actually found someone that used to work with at Disneyland and now he works at the Rio. WOW! :)

The only thing I didn't like about the hotel was the table minimums. SO VERY HIGH! Even in the low business times. I can satisfy my gambling urge at another Harrahs Property.

Over all, I loved the hotel and Im going back there August 20-23, Again for a comped room for 4 days. :) I love it!