We had 2 nights comped and paid for 2 more. As the rate was so low I opted to a strip view room. When we arrived to check-in they made every possible attempt to find us a room as we had requested. With much finger typing and a couple of phone calls we were given our room cards and off we went to the Masquerade Tower.
Our elevator, once activated by our room card, whisked us up to room 39014. We opened the door and was very pleased with our room from the view (to the south) to the cleanliness and the amenities provided. The room had been renovated and it was very spacious and comfortable. The turn down service each night was a treat.
We found the staff from CW (very attentive) to bartenders to cleaning staff to restaurant staff very pleasant and friendly. The pool area was fun and not overly crowded when we visited each day.
This location was very easy to access with our rental car and we did get out each day. We self parked after the first day and the lot was not far from the casino (PH is a hike!).
All in all we enjoyed our stay and plan on returning...hopefully back to room 39014!

Great Hotel. Amazing price. We called ahead to ask for a room in the new tower. When we got there the front desk girl was very nice and helpful. We stayed on the 6th floor of the Inpenina Tower. Great view of pool and also not that bad of a view of the strip. New, large, very clean room. Pool was great. Casino servers were friendly and we didnt sit long at a machine until someone offered us drinks. Free show was entertaining. Seafood buffett....amazing!! The best part of our whole trip was The Voodoo Lounge at the very top of the new tower. Great great views. If you look for free admission tickets you can find them everywhere. Soooo worth it. We really utilized the shuttle, just wish it was every 15 min instead of 30. It also stops at 1am so we had a couple expensive rides back late (about $10 from strip). The only negatives we have was there was a HORRIBLE smell from the bathroom the whole time we were in our rooms. It was some sewage issue i believe. The casino area was really cold also (can be a good thing). No coffee pot or free internet. But these things were minor compaired to all the positives! The Rio was great. We would definatly stay again, FOR SURE. Dont listen to bad reviews.

Husband and I arrived to celebrate our 16 wedding anniversary and his 41 birthday. It was his first trip. I go every year with the girls. Our room did not have a good view BUT was very clean. Also honestly how much time do you spend in the room?
Food was pricey, so we did eat at the Gold Coast alot. Therefore we gambled over there also.
We did a fare share of gambling at the RIO and WE LOVED THE WIZARD OF OZ! Slots are tight at the RIO.
We shuttled over to the strip ALOT.
Ate at the Carnival Buffet our last morning there and that was a horrible expirience. Not nearly enough staff working. $33.00 and there were 3 workers supposed to be making omelets and eggs for you BUT THEY REFUSED. So we will NOT eat there again.
Staff on the casino floor was amazing.
I will be back in March of 2010. I will see you all then!

While staying there for 2 nights I asked the Concierge to make reservation for next stop on my trip( it was for a Harrah's in Reno parent company of Rio's). When I walked up to desk I only gave the person my rewards card so he could enter my number to get my best rate. He did not use it and I did not double check his work. Because of this I was over charged $28.37 in Reno. Only offer from Rio is $30.00 off next time I come to Las Vegas. But with Rewards number That I know to use I can have 3 nights comp on my next trip that I am planning. If you go double check everything or they will make you pay for there mistakes. How need they train me to use my rewards card but not train there staff to do the same?