While staying there for 2 nights I asked the Concierge to make reservation for next stop on my trip( it was for a Harrah's in Reno parent company of Rio's). When I walked up to desk I only gave the person my rewards card so he could enter my number to get my best rate. He did not use it and I did not double check his work. Because of this I was over charged $28.37 in Reno. Only offer from Rio is $30.00 off next time I come to Las Vegas. But with Rewards number That I know to use I can have 3 nights comp on my next trip that I am planning. If you go double check everything or they will make you pay for there mistakes. How need they train me to use my rewards card but not train there staff to do the same?

My husband and I get comped rooms and although we have a choice of places to stay, we always go back to the Rio. The rooms have always been spacious, clean and updated. The parking situation is great, but we always opt to take the shuttle to the strip, never a problem. The Rio is a fun place and we kind of like the fact that it is not on the strip. People at the desk have always been wonderful and helpful. It gets our vote every time!!

My wife and I along with friends stayed here for a week. We tipped the girl at check-in $20 and got a re-modeled room with a strip view just like we asked. I dont know what others are complaining about. We loved the hotel. Any staff member we dealt with was great and friendly. My wife and I both work fast food and we realize that you cant walk up to someone, bite thier head off, and expect them to just smile and take it. Talk to them like they are human and you'll be well taken care of. The Show In The Sky was awesome. We also liked the All American Bar & Grill and Loved Rub.

In all of our trips to Las Vegas, We had never stayed at the Rio until this year. The first thing we encountered was the lady at the check-in counter tell us that a $400 security deposit and, credit card was needed (by the time we were done, I had her talked down to $100 which was appreciated since NO ONE told us of this ahead of time). The room was nice but the ventilation was poor. There was no air purification at all. The only AC vent was parallel to the window, the temp was set at 63 in our room and it was still hot. It was 97 degrees outside. The buffet is not worth $23.99. It used to be really good but, not anymore (the Feast Buffet at the Palace Station is better for only $9.99). The service in the casino is very poor. When the server finally comes to you, they come back with your drink and, tend to hesitate expecting a tip. I very seldom gave any of them a tip because their service is poor and, some of them were very snotty & conceited. Don't ever get me wrong, it is a beautiful hotel from the outside but, the inside needs some improvement of their staff. Also, we always enjoyed seeing the "show in the sky" then we found out it was only Thur-Sun. We were there Sun-Wed. We heard others express disappointment as well.