While staying there for 2 nights I asked the Concierge to make reservation for next stop on my trip( it was for a Harrah's in Reno parent company of Rio's). When I walked up to desk I only gave the person my rewards card so he could enter my number to get my best rate. He did not use it and I did not double check his work. Because of this I was over charged $28.37 in Reno. Only offer from Rio is $30.00 off next time I come to Las Vegas. But with Rewards number That I know to use I can have 3 nights comp on my next trip that I am planning. If you go double check everything or they will make you pay for there mistakes. How need they train me to use my rewards card but not train there staff to do the same?
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