Let me start off my saying that I was really excited to stay at Palms Place based on the pictures from the website in plus its my best friends birthday. There were 5 of us in my group we stayed at a suite in Planet Hollywood for two nights previous to arriving at Palms Place.
We arrived at the palms around 2:00 I had asked for an early check in however, my room wasnt avaible...fine no problem check in is at 3. 3 rolls around 4 rolls around and our room still isnt clean yet, the manger Brian, states "its only been 1 hour" that's were I get really angery I paid 500 dollars for a two bedroom suite. So I have paid for that 1 hour that I'm sitting in the lobby waiting. During that time I had heard other guest complain about having to wait as long as 3 hours for their room to be clean. So we get to the room there were still 3 house keepers cleaning the room apparntley whoever had the room becfre trashed it, and there were several items that needed to be replaced. Once housekeeping does leave the room, there is still dust on the floors, finger prints on the walls, tables, and appliances. After speaking with the second manager Joe, he credited me back 200 dollars but at that point the damage had already been done. I will never stay at Palms Place again, the room was beautiful but the service was horrible, and I have already written a letter to the general mamnger at Palms Place about my expereience there.
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