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Palms Place Hotel Spa: Traveler Reviews


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Ultra Chic Gem Still Suffers From Opening Jitters

Palms Place Hotel Spa

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4 of 5 stars
pullinbuddy   11 contributions
Dallas, Texas
May 31, 2008 | Trip type: Business, Solo travel
11/14 found this review helpful

The Palms Place is a exercise in modern splendor. Stylish and ultra chic, this hotel offers up some of the best accommodations this city has to offer. First off, I must introduce myself as a complete and utter hotel snob. I have Platinum Status at SPG and Diamond at Hyatt and those are my cheap hotel selections. I love luxury and services and I am a very picky traveler. This hotel is absolutely amazing in its contemporary modernity but I had more than my fair share of problems for such a nice place. First the good things:

The room I finally ended up with was a dream come true. I booked a one bedroom suite, well worth the upgrade in price. Remember these are really condominiums and expensive ones at that. WIth this suite not only do you get a large and lavish guest powder room but you get a spectacular ultra modern stainless steel fitted kitchen complete with Sub Zero refrigerator, Gaggenau stove, Fisher Paykel dishwasher drawer, stainless micro, stainless minibar, full sink and built in dining lounge for four, perfect for breakfast in the morning and armwrestling at 2:00AM. This place is huge! It is also occupies a corner position (all one bedroom suites do) with wrap around floor to ceiling glass window walls through out the unit with stunning panoramic views. There is a working fireplace in the luxurious modern living room as will as a huge plasma television, glass & polished steel work desk, huge sectional and two modern leather chairs and a chaise. Beautiful metallic powder blue black out drapes and a lacy silver sheer curtain gives you two beautiful options to control the light, not that you want to hide this spectacular view. It was stupid of them not to electrify them. It has only been open for a couple of weeks and the drapes are already having problems from the pulls.

The Master Suite is accessed via a long hall of built in, floor to ceiling closet systems with flush full height doors, internal lighting, internal dressers all lit with a very chic custom indirect lighting fixture. The lighting in this hotel is particularly good - everything is on dimmers and is very glamorously lit. There is also two huge sliding panels that slide open to the living room creating a large open plan space and allowing the bedroom to enjoy the corner position. A large free standing super modern egg shaped air tub sits on white marble floors in the master suite adjacent to the living room. I loved this tub! Air is so much better than those filthy jets and it's big and deep and sits next to the window wall. The bed is fabulously comfortable and the master bedroom has its own 50 inch plasma tv. All the walls are dark wood, leather, marble or gorgeous lacquered midnight blue with a subtle airbrushed sunset line at knee height. The kitchen and living room floors throughout are a dark black wood with inlayed dark grey carpet with a stainless steel edge in the living room. The master bedroom has the same grey carpet detail around the bed with the rest of the room, dressing hall, entry hall and master bath being white marble.

The master bath has is quite large with a private water closet concealed by a sliding frosted glass panel door. Two vanity sinks separated by and annoying modern globe light dangling from the ceiling (looks good but not user friendly), is directly across the huge two person shower inclosed in white marble and glass. It has two shower wands and a rain shower head.

The entrance hall also has a sleek hidden door that opens into a full size washer and dryer room. This place is stunning. The view is amazing. There are two section of the window wall which slide open onto a huge wrap around terrace with glass wall railings. My room was on the 51st floor so the views were far and wide and none are better in the city except on top of the Stratus Sphere Tower. The nighttime view of the city side is breathtaking.

THE PROBLEMS:

Since this is a new hotel I can forgive some of this stuff. I had booked a three night stay and decided to stay just one night and do another hotel the last two nights. They have a four day cancelation policy or they charge the full rate. I sent several emails to the hotel all which were responded to by a "message delayed" email stating that they got my message but it hadn't been delivered yet. It also said I didn't need to send another. I did many times with the same response. On the last day before cancelation I decided to FAX my cancelation from my London hotel and requested confirmation. Not only did they not respond they didn't even cancel it. I was presented with a three day stay at check in. I was rather infuriated and normally I would have made a fit right then and there, but I was so blown away at how stunning the lobby was I decided to check the room out before my rant. To my complete and total surprise the room not only met my expectations but exceed it. In all of my communications with them I had request a room with a strip view and a high floor. Even when I checked in I asked if I had a strip view and a high floor and she said I had a room with a spectacular view. Floor 19 on the mountain side. Now if I went out on the balcony I could see a small part of the strip but you really could not see it. And floor 19 of a 60 story tower is not a high floor unless you to dumb to count higher than that.

I stewed in my room about the view and the fact they didn't cancel my second and third nights for a while and decided I would call the front desk and ask if they had a higher room floor on the strip side. Based on their answer I would stay or demand the cancelation. I asked if I could move to a room on the strip side on a higher floor for the next two nights. The man on the phone asked why I didn't want to move right away and I said I had been in the room for a couple of hours already. He said he had a room on the 51st floor that faced the strip and he would move me right then. So I decided to stay, the view was stunning and the terrace was wider and wrapped continuously around the suite. The lower the floor the smaller the balcony and the higher the larger and more continuous the terrace.

The house keeping here is terrible. I decided to leave a rather large tip with a nice note requesting extra special cleaning and boy did they respond. The room was like new when I got back. It is a shame you have to do that but if you are staying here for multiple nights you will get a much fresher room if you drop a $10-$20 tip.

I used the hotel's same day dry cleaning services to clean a brand new Tommy Bahama's long sleeve silk shirt I purchased just for this trip. I wore it on my first day and thought I would clean it and wear it again for the trip home. They cleaned and delivered to my bed at some point in the day. When I was dressing to leave the hotel I took the shirt out from the package and to my extreme disappointment they had washed the shirt instead of dry cleaning it! It had shrunk so much I no longer could button it closed. I needed another inch and half of shirt fabric!

I complained and they sent up a security staff to give me forms to fill out and I visually showed him the shirt on me. The hotel manager said he would talk with the dry cleaning staff and see what they would do in a few days. So they did not do anything at that moment and I am hoping I will not have to call and argue it with them later.

24 hour room service for breakfast, lunch and dinner has an extremely limited menu and is not that good. It is expensive as all room service is. The one time I ordered, I pushed my cart into the hall at 8:30 AM and it was still there at 8:30 PM. Not a good sign. There is nothing worse than staying in the ultimate room, a room you don't want to leave, and having access to bad room service! I would have ordered all my meals in if had been better.

I ate a SIMONS, the new restaurant on the sixth floor. Very good food, very beautiful people. Very expensive. An excellent sushi bar and chef is also here. The staff and help has a huge amount of work to get their act together. The sushi chef had zero assistance and was wasting a huge amount of time doing his own support and prep work so things took way too long. The waiter was non existent. As I finished dishes they would not remove them so I had to pile them up adjacent to me which is rather difficult and a problem at a sushi bar. The chef was clearly distressed about it but it is very unsanitary and inappropriate for a sushi chef to remove used plates. After 10 minutes of actual waiting with a pile of dishes I whipped out my iPhone and turned on the timer and set my phone on the counter for all to see. It took another 5 minutes before the waiter came and removed them. The shocking thing is that the managers and many other waiters would congregate near me and never paid attention to it. It is a good restaurant but they have serious service issues at this point. They also allowed non-sushi eating guests to sit and hangout drinking at the sushi bar even though they had a huge bar in the restaurant. That was not appropriate or fair to the chef either.


All in all, this hotel is stunning but it still suffering from its opening shake down cruise. I will definitely give it another chance but if the service doesn't rise to the heights of the spectacular design, there are better served properties in town.

JD from Dallas

  • Liked — The stunning interior design and gorgeous stainless steel kitchen and the spectacular view
  • Disliked — The numerous mistakes and sloppiness of the staff on many issues. No cabs on call.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since May 31, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Business meeting / Event, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best in Vegas

Palms Place Hotel Spa

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5 of 5 stars
bonestructure   2 contributions
England
May 23, 2008 | Trip type: Couples
2/3 found this review helpful

I think the other reviews say it really, this place will be the top spot in Vegas once the word gets out. We stayed for 2 nights, I discoverd it purly by accident. I planned ot book us into The Palms and was googling to try and find a floor plan of their junior suit when an article popped up about "palms place" I read it and then found their website. A suit was the same price as a suit at The Palms so I thought lets give it a try.

We arrived by car and were greated instantly by the vallet. There was no line for registration and we were checked in within a couple of minutes. The reception is very cool minimalist desgin with a connected bar. Everything looks very 21st century and has a very young trendy vibe to it. The front desk staff were very good and explained where everything was.

The rooms are the same modern young trendy design as the rest of the building. The rooms are all suites and have 2 x 42" plasmas with DVD players + another smaller LCD TV and DVD in the bathroom. The bathrooms are big and spacious with a large tub and connected shower. Again a superb trendy deisgn and great for relaxing in. The bed was very comfortable and we had a great vew out over the strip.

Every need is attended to by the staff and their is even an SOS (service on the spot) button on the phone in case you need anything.

Palms Place is connected to The Palms via a moving walkway which has security. Its a very short walk and no problem at all. You get the use of all The Palms facilities as well as those at Palms Place. We ate at The Palms buffet both mornings and nights, its average as far as Vegas goes but good value for money. Ghost Bar and Moon are fantastic clubs and well worth a visit if you in the 21-35 age range. There is also a cinema at The Palms which is state of the art.

We used the pool at Palms Place, it was not a very hot day so the pool was quite, I imagine it will stay that way with the young party crowd using the Plams pool and the plams place one being more of a chill out zone. The pool is a nice design and would be fantastic in better weather.

We did not eat at Simons resturant but it looks like something very special, we were both very jet lagged from the flight from the UK so were not really in the mood for a long sit down evening meal.

Thought our stay the entire staff of the hotel were 2nd to none. No pretention at all. It makes such a difference when even the security guys say "Hello" and "Good morning". Everyone The Waitress at the pool to the concierge, the front desk staff, the security were helpfull and very viglent.

I play in a band and were starting to get somewhere but this is what I imagine the full rockstar treatment must be like, the great thing about plams place is if your a rockstar or not you get the same high standards of service. Hell I am going to bring my band band to this place for a holiday next year for the drummers 21 thats how impressed I was with this hotel.

And when you thought it could not get any better here is the icing on the cake. It was my girlfriends birthday and I informed the hotel on the resevation. Room service came up with chocolate covered strawberry compliments of Palms Place as a birthday gift, now that is what I call service.

We paid $179 a night, I can imagine these prices will go up once the word gets out about this place.

I have stayed at The Venitian, Ceasers Palace, Mirage, Mandalay Bay etc... and this is my current No.1

I am currently writing this from The Signiture at MGM so far the sat here has also been very impresive so you never know but so far Palms Place is going to be where I return in the future.

  • Liked — The Staff
  • Disliked — not having booked longer
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 17, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hoenymoon Spot-Far From The Action At The Palms

Palms Place Hotel Spa

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5 of 5 stars
Robby7   16 contributions
Long Island, NY
May 23, 2008 | Trip type: Friends getaway
2/3 found this review helpful

This hotel was a fantastic and did not know they upgraded me from my superior room reservation since the hotel was sold out. This room was outrageous and just has others said. The hotel was not officially opened and I was the first to use the mini suite room. It had beautiful floors kitchen and Jacuzzi. These are also residences and you do feel like a celebrity staying here. If you are looking for a nice romantic getaway this is your place with the newest rooms in town. A negative is the walk which is quite long to the main casino and pool at the Palms. It is a motorized walkway and elevator. They will drive you over but it is a bit of a hastle.The pool at Palms place was very quiet so we went to the Palms where all the action was.
If you are honeymooning this is your place. All the other action is in the main hotel so you may want to book the regular rooms at the Palms depending what you are looking for.

  • Liked — Luxury at its best!!! You do feel like a celebrity!!
  • Disliked — TOo far to casino bars nd main pool!!!!
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best Hotel Experience We've Ever Had. Highly recommend to anyone! A+

Palms Place Hotel Spa

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5 of 5 stars
Sobelovesthecubs   11 contributions
South Beach, FL
May 12, 2008 | Trip type: Couples
5/6 found this review helpful

My significant other and I stayed at the Palms Place Hotel for an entire week in Las Vegas. I've been to Vegas before and stayed in many of the hotel's on the strip. I also travel a lot and have stayed in many hotels, in many cities. This was by far the best experience I've ever had in a hotel, so much so I'd love to snatch up a permanent unit if I could swing it. The staff went above and beyond to make us feel like VIP's even though we were just your average joe's, staying in the least expensive room. By the time we left we knew most of the staff by name, and vice versa. Anything anyone could do to make our stay better they did, from driving us a few times in lieu of a cab, to helping us book hard to get tickets to show's, to constantly asking us if we needed anything at all and much more. They truly were the definition of "above and beyond". As for the appearance of the hotel it also was top notch. We are South Beach snobs, regularly in the best hotels (The Delano, Shoreclub, just so you have comparisons) and clubs and were seeking the same in Vegas. We most definitely found it. The views were uncomparable to any other on the strip, the beds were so comfortable we were often anxious to go back and sleep rather then go play. They come with complete kitchens that I'm embarrassed to say was much nicer then the one we have at home. Whether you want to cook a meal on the stove, heat up your leftovers in the microwave, or make a mixed drink in the blender, you have everything you need. Then you either just plunk it in the dishwasher or housekeeping will do it for you. The bathroom's were marble and frosted glass with a RAIN shower big enough for several people (forget why I might know that) and a giant tub with jets that will make any woman screech in delight. Light a couple candles and order your filet mignon room service and your in for a night to remember. There is also 3 tv's in the smallest room's (yes 3!), I can't imagine how many in the larger rooms. So I was able to watch tv in the bathroom and then in the main room, I was able to channel flip my plasma while by boyfriend kept his locked in on ESPN, particularly useful for when he takes 5 minutes to get ready and I take an hour and half. Or more. The rooms were stunning from the stainless steel, wood walls, marble floors, ultra modern decor to the wallpaper I wanted to rip off the walls and take home. The pool is equally as modern and sophisticated, with a great bar and attentive staff. If your in a party mood you can walk over to the original palms pool where it's spring break all the time, be sure to check out the Mexican restaurant near the pool for the best fruit margarita's you will ever have. My boyfriend put up a fight when I insisted he order a giant pink drink but I didn't hear any complaints the entire time he sucked it down while watching the beautiful people in the pool and listening to a fantastic dj. We also ate at N9ne for his birthday dinner upon several recommendation's and we weren't disappointed. We called last minute (9:30 pm for 9:45 reservations) and they got us right in, even though the place was packed with beautiful women and business men. My boyfriend described his meal as "phenomonal" and I, being a vegetarian had less to choose from, ordered a few gourmet sides and was thrilled to find everything was beyond my expectation's including dessert which is a must at this place. We found ourselves wandering down to Rojo Lounge several times where the drinks are unique and delicious, the interior is stunning and sophisticated, the staff is friendly and addressed us by name after the first day and the patron's were excellent eye candy, especially on the weekends. I ordered one of their specialties which was a jalapeno mandarin concoction that I stuck with the rest of the trip. Although I suggest you have Chad make you a bloody mary at the pool. The casino at the palms wasn't my personal favorite but you can go play in the playboy club once that opens at night and you will definitely enjoy yourself. The palms has become famous for the young and fun, great music, beautiful girls and guys alike but the Palms Place takes that and kicks it up several levels to an unparalleled level of elegance, 5 star service, ultra luxury while keeping up with hip, place to be and be seen sentiment that comes with the Palms.

I can't say enough good thing's about this place or our stay to really convey it. I am already looking forward to staying with them again in a few month's as this will be my new regular stay in Vegas, I will never stay anywhere else again. A+ to the hotel and everyone who works there. I HIGHLY recommend it to anyone and everyone. Trust me you won't find a better place to stay. This IS the new place to be in Las Vegas.

  • Liked — Everything from the hotel to the staff was the best of the best
  • Disliked — That I had to go back home
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 12, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Palms Place worth checking out

Palms Place Hotel Spa

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4 of 5 stars
rexlv   1 contribution
New York
May 9, 2008 | Trip type: Couples
4/4 found this review helpful

Stayed 2 nights at Palms Place. I'll try to provide some details that will help you decide whether you'd like to stay. This was our 6th annual Vegas trip and we've previously stayed at THE Hotel, the Venetian, TI, Wynn, Red Rock, Signature. We're young 40's.

Overall, our stay was very enjoyable. Everyone who has reviewed this place agrees that the rooms are beautiful. Very comfortable, modern and good looking. The bed was amazing! Could have been the best bed I've ever slept in. The TV's were big and stunning. They had one of those clock radios that you could hook your ipod into - which worked out great for an late night drunken dance party for two! (Don't worry, I don't think that there were any other hotel guests that night - so we were not inconsiderate drunks).

We requested a room with a balcony and a strip view and they happily accomodated us. The view was great.

The lobby was cool, modern and minimal, with cool funky music playing. Check In was simple since there was nobody else on line.

There seemed to be more employees than guests, but were were told by a very nice bellhop that only a fraction of the rooms - which are actually condos owned by individuals - were currently available for rent. So although the place was pretty dead during our stay (a good thing as far as I am concerned) I would think that it won't always be that way.

It was about a 4 minute trip from our room to the Palms casino. The Palms casino was OK, but nothing spectacular. The only meal we had there was at Garduno's at the Palms- which was sloppy Mexican food. I would not go back there.

All of the employees at Palms Place were very polite and helpful. We ordered a 3AM turkey club from room service which was delicious and delivered within about 15 minutes.

The only disappointment was the pool at Palms Place - and especially the cabanas. The pool area was pretty small and tight. There is a very nice bar area with nice bartenders and a nice waitress serving poolside. The pool area looked OK, but not spectacular. We had considered renting a cabana for the day ($250 weekdays/$350 weekends) which I think would have been a huge waste of money. They were not particularly inviting to look at nor were they very private. Other people could lounge on chairs about 10 feet away from the wide open cabana.

They did play the same cool funky music at the pool, which was way more enjoyable than the loud bad house/club music that we heard this trip at the Palms pool, and at the Venetian pool.

By the way, we think the Red Rock has the nicest pool area of anyplace we've stayed in Vegas.

We took cabs to/from the strip. About a 10 minute ride and about $12.

We went to Ghostbar at the Palms. We did not know what expect. There were no lines and we were pleasantly surprised at the old crowd (30-50 year olds) on Tuesday and Wednesday night and the music was a good mix of danceable music. The $20 cover charge was waived for hotel guests. The view is stunning from up there - but we were already spoiled because our room view was similar. The number of security personnel on the way up the elevators and into the club made me feel like there were nightly shootings, but it was actually a very nice crowd. I think they intentionally put those people out there to make it somehow feel more "exclusive".

  • Liked — Great rooms, very nice employees.
  • Disliked — disappointing pool
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 15, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d858503?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $215 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Palms Place Hotel Spa Also Known As

  • Palms Place Hotel
  • Palms Place Las Vegas
Address: 4381 W Flamingo Rd, Las Vegas, NV 89104