This place would be nice if the housekeeping staff was allowed to give you enough towels. There are enough when you check in, but the next morning they take away your used towels and don't have enough to re-stock the room. This is a very large hotel, even when they are very slow (less than 25% full according to the desk clerk), they don't have clean washcloths to put in your room -- even early in the morning. The room check person will come around after your room is clean. You tell this person you don't have wash cloths, hand towels, or toilet tissue paper and she says someone will bring some right away... Three hours later, we asked her and she didn't remember.. she carries that radio but never called for anyone to bring stuff to our room. We went to the front desk and they told us that we need to get that stuff from housekeeping and that it will be put in our room. We had to raid an unattended housekeeping cart just to get the minimal stuff we could get by with...
The mini-fridge in our room on this stay barely ran, even on it's highest setting, and didn't get can drinks cold enough... we had to haul ice from the first floor to the third floor about three times each day.
The chain lock for the door was broken, there was nothing on the end of it to hook into the slot on the door.
We called 5 times during our stay about the door lock and the fridge. We were told that the fridge would be replaced "right away" and the door lock would be fixed "right away". Neither of these were fixed.
The hot tub doesn't work.
The pool area is opened and closed at different times each day.
Today, the pool opened after nine even though they told us it opens at 8.
The "high speed" internet is extremely slow!!! It's not much better than dial-up access. :(
This place really sucks.
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