My husband and I spent one night here on arrival in Las Vegas. I chose the hotel because it was close to the airport and offered a courtesy shuttle. Our flight was 2-1/2 hours late arriving, so I was a little worried that the shuttle might no longer be available, but apparently it runs till quite late in the evening. We waited about 20 minutes for it to arrive at the airport; the ride to the hotel takes only 5-10 minutes.

There is no restaurant in the hotel, and there doesn't seem to be anything within easy walking distance, but there is an order-in service. Menus are provided in the room. We didn't try this, but we did have the breakfast included in the room rate. It's all self-service, with pre-prepared items like waffle batter from a dispenser and partially cooked french toast waiting to be toasted, along with staples like cereal, bread and pastries. It's an okay start to the day that would be better if it didn't involve so much styrofoam. Time to switch to something more environmentally responsible.

The bed was comfortable, as were the pillows, but we were woken early by departing aircraft. Our room turned out to be very close to the end of the runway. Given that the hotel appeared relatively unoccupied, I can't understand why the front desk would give anyone a room so close to the runway. Clearly, there are other rooms quite a bit further away, so if you consider staying here, be sure to ask for a quiet room. We passed through Las Vegas a week later at the end of our vacation and spent the night at the Candlewood Suites, just a couple of blocks along Paradise, and we heard no aircraft at all, so perhaps the Best Western just doesn't have much soundproofing.

1. Keycards wouldn't work. Not one set, not two sets, not three sets. Not if I tried them, not if any of four employees tried them. But master keycards worked. No employee believed me about keys until they tried them, and once they didn't work for them they passed me off to another employee.

2. No offer of another room. Dark, dingy halls and entry area.

3. Didn't tell me air conditioner needed WORKING keycard to operate. Room hot.

4. No screen on window on a first floor room. Window hidden from view by brick wall, so anyone hiding there wouldn't be seen. Great for sleeping soundly.

5. Very nicely furnished room.

6. Jets overhead every minute or so for nearly four hours. And I mean only a few hundred feet above the room.

7. Worst of all, I chose this hotel because I stayed here years ago. Before the airport changed the takeoff pattern. What a mistake.

We had to wait almost an hour at the airport for the shuttle, even though the hotel is only 5 mins from the airport. They told us it would only take 20 mins for the shuttle to arrive. Had we known it was going to be an hour, we would have taken a taxi. We could have walked the distance in much less time!

When we complained about the wait, the front desk didn't care about the delay nor was a manager available.

Also, being from Canada, we weren't worried about an outdoor pool in November, as long as it was heated. Unfortunately, it is definately not heated and is very, very cold. Don't plan on using it except in summer. I mentioned this at the front desk and they said it was heated, but refused to come and feel the water or measure the temperature - it was very, very cold and definately not heated.

Finally, the phone in our room didn't work, so they offered to change the room, but it wasn't worth the hassle.

We stayed here on the night we arrived in Vegas and another night the day we left the States two weeks later. Both experiences were fine. The staff here is very friendly (even in the early hours of the morning!)

The breakfast was a nice standard hotel breakfast and included a waffle maker, which was a nice touch although I didn't have one. Juices, coffees, fruit, bread for toasting, a few cereal options.

Our first night was on the side facing away from the airport and facing the pool. Toiletries, which the hotel website doesn't mention, lovely fanned out towels and flannels (I'm impressed by little attentions to detail like that - they don't have to, but it makes a difference). We heard no planes.

The second night we were on the airport facing side where you can see the tails of the planes moving round! We could hear planes - lots of them (and later saw the hotel from the plane!), but I guess they fly out in different directions at different times. Hearing planes can't be a complaint. The hotel is literally at the end of the runway - what do you expect?! It doens't keep you awake either. They run a shuttle service to and from the hotel/aiport, which we didn't use, but it's easy to get to the rental car place from this location, so it was well worth it.

I reckon we had a better room as well with faux-suede foot thingy at the end of the bed, better mattress, better shower curtain (!), faux-silk valanace and a headboard.

I don't know that I'd want to be based here for a week if I was just seeing The Strip, but, again, they have a shuttle, which was explained to us, and it seemed very easy.

I've stayed in another Vegas hotel and it was nice to be in one where you can't hear that wretched ching ching ching noise!