My husband and I stayed at the Palazzo this past weekend along with our extended family. We had 4 rooms in total. In the past, we've stayed at a variety of places such as Bellagio, Signature, TheHotel, etc. The Palazzo was fantastic!
When you walk in, it's just a beautiful lobby, very elegant and grand. The suite was wonderful, large and well appointed. We were on the 8th floor so not much of a view but we didn't care. We spent a lot of time in the casino which is smaller than some of the other casinos we've been to. I worked out at the Canyon Ranch gym one morning and wish I had more time to spend there. I've had massages in the past and it's an amazing spa.
We loved the Asian restaurant, Zine, and ate there twice! For a celebratory dinner, our entire family ate at Lavo. The food was delicious! I had a rigatoni with sausage and my husband had a bone-in rib eye.
One negative was on their service which happened to my sister-in-laws. They stayed on a different floor and around midnight one night a huge fight broke out in the hallway. Security was quick to stop the fight. However, blood was splattered in the hallway and on their doors. Towards the end of the next day, the blood splatters were still not removed (which was a huge health hazard) and after numerous calls, my sister-in-law went downstairs to talk to one of the managers. The manager was very defensive and claimed that they spent 6 hours cleaning it and had a "specialist" examine the area. Well, my sister-in-law, father-in-law and my husband are all doctors so the "specialist" excuse did not fly with them. Anyway, the situation got taken care of but it took forever and the manager was quite rude.
Overall, we had a great experience at the Palazzo but if you get blood splattered on your door, be persistent to get that resolved!
