Stayed during Memorial Day weekend.

Check-in was sooo easy and the front desk was soooo friendly.

Rooms--All rooms are suites. Super bathrooms. Great bed...so nice. If the room had a small kitchen I could have lived in it. So great.

Pool--Great pool area...plenty of chairs and great afternoon sun.

Entertainment--Saw Jersey Boys and it is amazing.

My stay was PERFECT. A great place to stay in Las Vegas.

We stayed at the Palazzo May 25-27 during the holiday weekend. We were very impressed with the hotel and the location on the strip. It is definitely more upscale and cleaner at that end of the strip near the Wynn and Fashion Show mall.

We had a Luxury King Suite and the nice lady at check in upgraded us to a better view and gave us a suite that was ready earlier than the 3 pm check in time, which was nice. We were on the 41st floor. The Palazzo is very grand and beautiful. It is very tall…I was always impressed with the height of the Venetian, but the Palazzo towers over all the hotels in that area of the strip.

We had a wonderful view of the Red Rock Mountains, Treasure Island and could see the pool area if we looked down.

At the Palazzo, it is truly about the details…from a sparkly clean room stocked with all the amenities, the prompt service when we called to have our drapes fixed (the roman shade worked but the drapes did not from the remote control), to the level of service at concierge (they will print your boarding passes complementary), to the extremely pleasant and eager to please employees, the turndown service and replacing all our towels and toiletries, even though we hung our towels to dry. The whole experience was fantastic and I was happy that the Palazzo cared about “the details.” The amenities are very nice, like the TVs, the bed and the super soft towels.

We didn’t spend much time in the room, but the time we were there, I absolutely loved it. The bathroom is so very nice which a separate shower and large soaking tub. I liked the vanity and all the natural stone in the bathroom…it was very grand. We have stayed in some nice places and I would say this rates near the top of our list.

We enjoyed The Phantom of the Opera. We sat in the orchestra section right under the chandelier. We could feel the breeze as it came crashing down, just right above us. Even though we knew it was going to come down, we still screeched anyway! It was a fantastic show and I would see it again. Next time, I would like to sit closer so I could see better. Since we were there only 3 days, we did not see any other shows. I would like to return and see Jersey Boys and Love. Hopefully I have the opportunity.

We ate some really good meals. We went to The City Grille in the Fashion Show Mall. We had a wonderful server and the meal was good. My cousin’s girlfriend and I were not very hunger so we ordered salads and an appetizer while our husbands ordered steaks. My cousin and his girlfriend live in Vegas, so it was nice of them to hang out with us and take us to the cool places. My husband and I celebrated our anniversary on Monday and went to Canaletto in the Venetian before Phantom. Then, we met our cousin and girlfriend for the show. It was a great evening. We did a lot of gambling and lost some money. But, a fun time was had and I attribute our good time to the beautiful service at the Palazzo. When we return, we will stay there again, hands

I was here for a work conference, so didn't get to pick the hotel. They "upgraded" me from a King bed to 2 Queens. The rooms are large, but the furniture was a little run down. None of the "extras" that you might expect from a room that could be so nice. The casino is pretty small, and to get from one point in the hotel to any other point takes forever. I used room service 4 different times, and it was never less than 45 minutes (and one time they got the order wrong). No drinking water in the room (not even a minibar). Everything was clean, but it just seemed to be very basic, even though large.

I've used TripAdvisor for years, but have never had a hotel experience I felt strongly enough about to post a review...until now. Since I wrote to Palazzo this morning to comment on my stay, I decided to just post what I sent them below. The short of it is beware this hotel. It is not what it is advertised to be. I have stayed at many 4-5 star hotels and this place falls far short on almost every level...except price. So, here is my cautionary tale:

I should start by saying that I am a frequent traveler (approx 100 hotel nights/year) and I have NEVER written to a hotel to comment on a stay, but I feel very strongly about my stay at your property and so I am compelled. I had very high hopes about my stay at Palazzo. I have stayed at Bellagio and the Wynn, but had never stayed at the Venetian and so I really wanted to see how it's sister property compared to the Bellagio and Wynn. Since it bills itself as a luxury hotel, I had every reason to believe that it was would be on par with the other two properties. Unfortunately, my disappointment in Palazzo started almost immediately.

When I checked in, I decided that I wanted to upgrade to a strip view suite. The receptionist was kind enough to arrange an upgrade to a larger suite instead that had a complimentary strip view for $75. When I arrive in the suite I instantly found myself underwhelmed by the extremely spartan decorations (blank walls, no coffee or end table decorations, no flowers, etc.), lamps that were not plugged into the wall sockets, water stains on the marble counter tops and a large stain on one of furniture pieces. It appeared to me that I had been given a suite that was not ready for occupancy. If only this had been the extent of my problems at that time. I was also in the process of waiting for the bellman to bring my luggage to the room, having been told that I had to be in the room when it arrived. I was told that it would only take 20-25 minutes. I waited 35 minutes and then tried to call guest services. I was placed on hold for approximately 15-20 mins without speaking to anyone and then I was disconnected. I eventually had to walk down to the guest services counter in the lobby to retrieve my bags MYSELF (which took another 20 mins). At that point I also decided to ask to a change of rooms, thinking that another suite may not have to same deficiencies as the one I was in. I moved to a new suite only to find that it was not much different than the prior suite. The only differences were that it did not have a large stain on the furniture, however, it did have large stains and dirt over the outside of the window, greatly obscuring the complimentary strip view. Needless-to-say, I decided not to try my luck with a third room.

My "great" stay continued with the following problems: (1) the room safe would not lock and required service, and it took 1 ½ hours to get a technician to my room; (2) dinner room service took over 1 hour (after saying it would take 30-35 mins); (3) I used to wine glasses in the room only to discover that they were absolutely filthy and needed to be washed; and (4) room safe would not unlock (with my valuables inside) and required service additional. I guess the short of it is that I really thought I was staying in a 4-5 star LUXURY hotel, but that clearly was not the case. You guys should be absolutely ashamed of yourselves for putting out the product you have put out. I guess if it's just about the gambling for you then you don't really care too much about the quality of your hotel service, but if you do, I hope the email finds its way to someone who actually cares and will take some action. As for me, not surprisingly, I'm going back to Bellagio or the Wynn.