Service was mediocre in many areas, but the biggest issue we had was trying to get clean towels. We were going out at 7 pm with my husband's business colleagues, and I wanted to shower first. Our room hadn't been serviced as of 5:00, so I called the concierge to get the extension for housekeeping. (There isn't a direct connection to housekeeping from the room phones, which perhaps tells you all you need to know.) The concierge volunteered to call housekeeping on our behalf, so I happily let him do it. Half an hour later, no towels had arrived, so I called back. The first thing that happened was that I got chewed out by housekeeping for not calling them directly! They then promised to send the towels right away. I asked them what "right away" meant and they said "half an hour"!. By 6:00 I still didn't have any towels and I called for a third time. I spoke to the supervisor who told me they were very busy, but promised to get me towels right away. I finally got a clean towel at 6:20, delivered sullenly with no apology.
The rooms are what I'd call "bland glitzy" -- you could be in any hotel room in any city in the world. They're certainly comfortable, but nothing special. Even forgetting the service issues, I have stayed in far nicer hotel rooms for less money.







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