I booked the place through hotels.com, it was a crazy weekend with some major events going on and I couldn’t find anywhere else last minute. We arrived at 11pm, and there were 2 parties in front of the check-in line. The first party had some problems with their reservation through Hotels.com, took them about 30 minutes to solve to problem, then took them about 15 minutes to check in the next guest. When it was our turn, sure they couldn’t find our reservation. They said that is the problem between me and Hotels.com, and they insisted I should give Hotels.com a call to solve the problem my self. Finally, we got our room key, only to find out the unit they gave us was not cleaned and not ready to go. Then I had to drive back to the office, waited for them to find a clean unit, and got into our room at 1am. Very slow check in procedure, average 20 minutes per guest.
Room was ok. Everything was provided, but to the minimal required. For example, there is only one reading lamp in each room, and there is no other lighting feature in both rooms apart from that. The air-conditioning system was terrible, annoyingly loud. We had to turn it off to be able to sleep, and couldn't stay in the living room while it was on. It was just too loud. No remote control to both TVs. We stay on the third floor, no elevator. There was a bag of trash sitting in front of the unit below us when we arrived, was still there when we checked out 2 days later. My friend and I went shower at the same time in the separate bathrooms; both ran out of hot water when we were half way through. They also charge a $6.95 "resort fee" when you thought that you've paid in full to Hotels.com. Upon checking out, I questioned the staff about the air-condition system. He said yes, they knew the problem with that unit--and yes, they went ahead and gave us the room!!!
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