We took the 7am trip and although the 6.15 pickup left us feeling like zombies, we were glad int he end as we still had a full day to enjoy the delights of Vegas. The ride was smooth once the air conditioning stopped dripping on us and the helicopter felt slightly packed with 4 adults in the back. Our time in the canyon felt very rushed and it would have been nice to have a bit longer to soak up the scenery, but it was still a great experience. The pilot was OK and we did tip him but I don't think it's expected and none of the other people in our group seemed to give him anything. We didn't have to pay any surcharge on arrival as mentioned in one of the other reviews. It cost us about $350 each from the tour booth outside the Fashion Show Mall and it was well worth it not have to sit on a bus for the 9 hour return trip.
We bought the DVD and photo and when the DVD arrived the sound quality was rubbish and they hadn't bothered to clean the camera lens, so you could see nothing but blotches for most of it. Also, the pilot was able to move the camera but he still didn't pick up some of the key parts like the Hoover Dam, so we'll be returning it.
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