My trip was absolutely wonderful UNTIL I got the DVD I had ordered from the trip. It was in French (I do not speak French). When I called to ask that they redo the video in English, I received a very uninterested and very rude person on the line. What was so bad is that I have been looking forward to this since I found out about the trip which was a gift from my kids as a celebration of the end of my cancer treatments. The person that I spoke to was rude had absolutely no intention whatsoever of attempting to make this right. Basically what I got told was that they would send me a generic tour DVD in English without me in it or they could refund my money (if i sent them back the French speaking DVD) and that was the best they could do. This put an extreme damper on one of the best days ever. They need to find a better way to do the DVD's so that these kinds of mistakes do not happen in the future and ruin a really great trip.

Sincerely,

Storm Rider

The highlight of our trip to Las Vegas!!! A very professional organisation - limo picked us up on time, staff very courteous, pilot very informative. The Grand Canyon is just what it says on the tin -Grand, and our helicopter trip gave us the best way to experience it. The opportunity to land and walk around was the best, and the trip lived up to all our expectations. Great views of lake Mead and the Hoover dam. Would love to do it again and would recommend Sundance.
We booked through Viator at a better price than booking direct with Sundance.

We visited Vegas in October for a special anniversary - had booked Sundance mainly on reading the reviews from Trip Advisor. Wife was very nervous , but was amazed to be picked up by a limo!!!!, the flight was awesome , across Hoover Dam and then we landed on the floor of the Canyon. The commentary was excellent , customer service was well beyond what we expected.
We were not aware that there was a recording being made of the flight and inside the cockpit - well worth the cost ....we have relived the experience many times.
Sundance made our holiday so special.

Sundance Helicopters goes above and beyond customer service! From the limo ride to jet center, the staff at reception, the amazing pilot........Let alone the incredible journey to the Grand Canyon! Anyone traveling to Vegas should put your money into this experience instead of the slot machines...you won't be disappointed!!! Sundance is top notch!