My trip was absolutely wonderful UNTIL I got the DVD I had ordered from the trip. It was in French (I do not speak French). When I called to ask that they redo the video in English, I received a very uninterested and very rude person on the line. What was so bad is that I have been looking forward to this since I found out about the trip which was a gift from my kids as a celebration of the end of my cancer treatments. The person that I spoke to was rude had absolutely no intention whatsoever of attempting to make this right. Basically what I got told was that they would send me a generic tour DVD in English without me in it or they could refund my money (if i sent them back the French speaking DVD) and that was the best they could do. This put an extreme damper on one of the best days ever. They need to find a better way to do the DVD's so that these kinds of mistakes do not happen in the future and ruin a really great trip.
Sincerely,
Storm Rider
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