My husband and I went for a romantic couple of days without our children. We were approached by someone from the company giving tours and offering free show tickets. We thought "why not?" We gave them $40 ($20 per person) and were told that we would get it back once went on the tour. The next morning (the day of our tour), we received a phone call in our hotel room that the tour had been cancelled and we would get a refund by going down to the booth in our hotel lobby and someone would be there. We did just that and found no one at their booth and a sign that directed us to another hotel and a different company office. We followed the directions and when arrived were told they couldn't help us. Thankfully the employee that originally took the money from us had written his phone number on our ticket. We called and he apologized and gave us the number to the General Manager. I called her and in my 29 years have never been spoken to in such a rude way by anyone. She was not willing to help me and told me to go to now a 3rd hotel on the other end of the strip to get our refund. At this point it was just matter of principal so we went and waited for 45 minutes. There were other couples waiting there too and the guy that was "promised" to be there never showed. Upon calling back to their "field office,” we were all told that if we wanted our refund that we would have to go to the Tahiti Village Resort and get it there. By this time we were fed up and just left to go back to AZ, but I would recommend not even wasting your time. There are many more things to do in Vegas than wasting you time dealing with Tahiti Village.
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