We stayed at Skylofts for a few nights nights recently. We had high expectations considering the very positive reviews it has received to date, but our experience was a little disappointing.
We can concur that the rooms are luxuriously appointed and spacious and our experience was not negative, however, we had some issues with Skylofts, which are not acceptable for the price we paid for staying at Skylofts, including:
- the minibar includes water and softdrinks which are complimentary. We made a small request for the minibar to include orange juice which, although agreed to, never turned up.
- we noted that we wanted to go to the grand canyon and the concierge booked a helicopter tour for us and told us that the tour would take approximately 7 hours. We booked for one day, but at the last minute the tour was cancelled. So we re-booked the tour for the following day, which meant that we had to cancel our special plans that we had made for dinner that night because, based on what we were told, we would not get back in time from the tour. The tour in fact lasted only 2.5 hours, therefore we need not have cancelled our plans. We wondered how the concierge could have got it so wrong.
- Skylofts provide a limosuine transfer to and from the airport (a 5 minute journey). Upon checking out, we were told to simply arrive at the designated meeting point at a certain time and all would be taken care of. We arrived at the designated meeting point but it was not a seemless service. Our luggage was nowhere to be found and we had to wait 20 mins for it to be collected and needed to constantly remind staff that we were still waiting.
- We found the service to be a bit too "full on". Each time we walked out of our room or through reception, an army of people were greeting us and asking us if we needed help and offering us different services. Check in alone required us to liaise with at least 6 different staff members (all of which required a tip). In such a high end hotel, we would prefer a little more privacy and for service to be delivered in a subtle and seemless fashion. We found the constant interaction with staff a little uncomfortable and unnecesarry.
However, having said this, we did enjoy staying at Skylofts and there were some highlights such as a generous amount of chocolate strawberries on arrival, petit fours provided with the turn down service and efficient servicing of the room, but we expected a lot more for the price we paid.
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