Only 2 things stick out when I think of this hotel: They were nice enough to let us check in early in the morning and the bathtub was pretty big. Other than that this place is not so great. I read some of the "excellent" ratings which made me think that this was the place for me. Not so much it seems.
Their service is pretty poor. I've been in hotel management so I know how a good place should run. First off the front desk failed to acknowledge that we were celebrating an anniversary. If I saw that in the reservation notes I would have at least brought it up or offered something small but meaningful like free breakfast.
They always seem to have a skeleton crew. There were sometimes I would be in the lobby and nobody was manning the bell stand or front desk. I called the resort a few times and almost every time I did they'd put me on hold for a long time. Sometimes to the point I'd just have to hang up and try again later. They also do things very slowly. If you expect your luggage to be brought up to your room within a few minutes you will be disappointed. I had to complain just to get my bags and I had to lug them up myself. There were dirty room service dishes sitting in the hallway for a whole 24 hours! Nobody bothered to come and get them. I bet the dishes are still sitting there waiting to be collected.
The location is below average. It just seems out of place there. The surrounding neighborhood looks a little rough and pretty dirty. Before we checked in there was a homeless guy changing on the side of the building. Not a pretty site.
We had a view of Bally's, Paris, Planet Hollywood and the Flamingo. Our view also included an AM/PM, a parking lot apparently being used as a dump and some run down liquor stores. It just wasn't the same as being on the the strip.
The room itself was clean and as advertised. Make sure to get at least a Princess Suite with a STRIP view or you will be very disappointed. It was nice and roomy and for the price I suppose you can't beat it. Almost 1200 sq ft with a huge bathroom and kitchenette. The bed was pretty comfy too so I'll give them that.
The next time we head up to Vegas we will make sure to check out a hotel on the strip. We spent more time at Caesars than we did our own hotel. I would have liked the kind of stay those reviewers with the "excellent" ratings did but we're not so lucky I guess. If they could just move their Princess Suite to a better run hotel on the strip I'd be sold.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
