My girlfriend’s family invited me to join them on a trip to Vegas over Labor Day weekend. As the patriarch is a high-roller, we generally stay at places like the Mirage, Bellagio, etc. We were going to a bat mitzvah in the North Vegas area and he was invited to try out the Red Rock in hopes of that becoming his preferred hotel. That won’t be happening anytime soon.
Appearance-wise, the hotel is absolutely beautiful. It’s clean, shiny, and classy. The valet service was pretty prompt (it took a while once or twice) and generally polite. A road bump came when we didn’t see a valet beckoning us to his lane to park; when we got out, he asked us to get back in the car and move it into his lane (despite the fact that he had already come over to us and could’ve—and eventually did—taken the car from us right then and there). I found the front desk staff and concierge friendly as well. Our two rooms were great (we booked one as a comp, the other at casino rate) and always made up promptly in the morning. However, once we exited our elevator onto our floor, a musty odor greeted us every time. (I liken it to the gymnasium at an elementary school where my mother once taught). Apparently, the plumbing was still being worked on at another part of the property. We eventually adapted to the smell after a while but it was still rather unpleasant. We awoke on our first morning (at 8am) to drilling coming from the room above us.
We ventured to the pool, which is a great area. There’s a fantastic poolside bar & grill with decent service and great food and drinks (my girlfriend would like to recommend the shrimp wrap). The waitresses serving the sunbathers were charming and relatively prompt. There’s a fun little waterfall island in the middle of the pool which is a big hit with the kids…which brings up another observation: there are too many darn kids at the property—but not the hotel’s fault as capitalism rules :).
The casino really left more to be desired. The dealers were very hit (no pun intended) or miss. Some were friendly but others were not—and really acted as though we gamblers were a burden on them. One in particular seemed to be having a bad day and was not welcoming at all. Another took a gambler’s money after he won; when the gambler called attention to this and politely asked the pit boss to come over, the dealer became very agitated with the gambler and seemed to be condemning him for becoming upset that his money was, you know, taken from him when he WON. There seems to be a major lack of cocktail waitresses; if I got my drink within 15 minutes of ordering it, it was nothing short of a small miracle. When the waitresses would drop off a drink and someone else at the table would request one, the typical answer was a curt “Uh, I’m not taking orders now—just delivering!” We played $1 slots for well over an hour and a waitress never got within 50 feet of us. On a personal note, I’ve never, ever had the bad luck that I did at this casino; I’ve never seen the dealers get more face cards than I did this past weekend. Alas, I brought it upon myself but for those of you superstitious-types, beware.