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Red Rock Casino Resort & Spa: Traveler Reviews


11011 West Charleston Blvd, Las Vegas, NV 89135
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77% Recommend
4.0 of 5 stars 382 reviews
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Beautiful Hotel

Red Rock Casino Resort & Spa

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4 of 5 stars
travlgal   1 contribution
Chicago
Sep 11, 2006
38/45 found this review helpful

I agree with the other reviews on this site, This property has the potential to be a top notch resort.... IF they IMPROVE their service.
My husband and I were also continually amazed at the lack of service. The small things.., PENS with chits at the restaurants. We always had to wait an extra 10 minutes no matter what restaurant, bar we went to, for the server to come back with a pen. When I asked, I was told they have a lot of locals come to the resort and so to prevent walk outs and forgeries, they don't bring a pen right away.......huh????
Seems to me, the first line in the greeting should be "Good Afternoon, Evening, are you guests at the resort? If so may I have your room key to verify? They do that to verify your entry to the pool, don't see why that wouldn't work at the restaurtants and bars.
As for housekeeping, don't get me started. Yes they made the bed and replaced the towels. But again, that was it. Didn't throw out the used coffee cups(from Starbucks) or replace the water glasses in the bathroom or replace the broken ice bucket. No turndown service at all, one night they did leave chocolate on the dresser, didn't turn down the bed tho!!! And we left a tip for our housekeeper the first day! It is that kind of stuff that keeps this property from being rated higher. Hopefully, they will fix it . The dealers were great, they were very friendly and made you feel welcome.

  • Date of stay September 2006
  • Member since September 11, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $451 (year-round)
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Swanky Playground of Fun

Red Rock Casino Resort & Spa

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5 of 5 stars
ivory201   2 contributions
Morristown, NJ
Sep 4, 2006 | Trip type: Couples
29/34 found this review helpful

Holy Moly! What a spectacular resort. We've stayed in a dozen of the top properties over the years, and this is hands down our favorite. You couldn't possibly design a more awesome place.
My parents would probably prefer more old fashioned opulence, but for us younger folk this place is the most swanky and full of fun playground (day or night) we could possibly dream up.

We were non stop blown away by its modern stylings, granduer, beautiful details in ever aspect, eagerly friendly individual service, great variety of the best cuisine, convenience (didn't experience any lines ever), and value (eg. the Wynn charged us $25 to use the crowded fitness center, here it was free - and empty save the eager to serve and friendly staff). We also absolutely love the wafting chill out tunes that carry us around, and make gazing at all the tasteful art, color, architecture and aesthetics so much richer.

For us, to be part of the herds at the largest strip properties and wait in line for everything is not fun. We're slots players, and the payouts are better off-strip anyway. So, we have no need to go to the strip. We'd rather resort it up with all the best of the best amenities here or hike in the canyons near this resort, than walk around the strip.

The bedrooms are so lusciously designed and equiped, and the beds just engulf you in soft comfort. We didn't have any construction noises, but were a little disappointed that we could hear some noise and slamming sometimes. I thought that with the way the hallways are designed that we wouldn't (each pair of rooms have their own small hallway). But, I turn my travel sound machine on and it easily drowned out any noise.

  • Liked — The aesthetics
  • Disliked — It was at capacity
  • Tips/Secrets: — Stay mid-week for better rates
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 04, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Older travelers, Pet owners, Families with young children
  • I selected this hotel as a top choice for Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $451 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Going Through Growing Pains...

Red Rock Casino Resort & Spa

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2 of 5 stars
ctc917   1 contribution
Studio City, California
Sep 4, 2006
15/40 found this review helpful

My girlfriend’s family invited me to join them on a trip to Vegas over Labor Day weekend. As the patriarch is a high-roller, we generally stay at places like the Mirage, Bellagio, etc. We were going to a bat mitzvah in the North Vegas area and he was invited to try out the Red Rock in hopes of that becoming his preferred hotel. That won’t be happening anytime soon.

Appearance-wise, the hotel is absolutely beautiful. It’s clean, shiny, and classy. The valet service was pretty prompt (it took a while once or twice) and generally polite. A road bump came when we didn’t see a valet beckoning us to his lane to park; when we got out, he asked us to get back in the car and move it into his lane (despite the fact that he had already come over to us and could’ve—and eventually did—taken the car from us right then and there). I found the front desk staff and concierge friendly as well. Our two rooms were great (we booked one as a comp, the other at casino rate) and always made up promptly in the morning. However, once we exited our elevator onto our floor, a musty odor greeted us every time. (I liken it to the gymnasium at an elementary school where my mother once taught). Apparently, the plumbing was still being worked on at another part of the property. We eventually adapted to the smell after a while but it was still rather unpleasant. We awoke on our first morning (at 8am) to drilling coming from the room above us.

We ventured to the pool, which is a great area. There’s a fantastic poolside bar & grill with decent service and great food and drinks (my girlfriend would like to recommend the shrimp wrap). The waitresses serving the sunbathers were charming and relatively prompt. There’s a fun little waterfall island in the middle of the pool which is a big hit with the kids…which brings up another observation: there are too many darn kids at the property—but not the hotel’s fault as capitalism rules :).

The casino really left more to be desired. The dealers were very hit (no pun intended) or miss. Some were friendly but others were not—and really acted as though we gamblers were a burden on them. One in particular seemed to be having a bad day and was not welcoming at all. Another took a gambler’s money after he won; when the gambler called attention to this and politely asked the pit boss to come over, the dealer became very agitated with the gambler and seemed to be condemning him for becoming upset that his money was, you know, taken from him when he WON. There seems to be a major lack of cocktail waitresses; if I got my drink within 15 minutes of ordering it, it was nothing short of a small miracle. When the waitresses would drop off a drink and someone else at the table would request one, the typical answer was a curt “Uh, I’m not taking orders now—just delivering!” We played $1 slots for well over an hour and a waitress never got within 50 feet of us. On a personal note, I’ve never, ever had the bad luck that I did at this casino; I’ve never seen the dealers get more face cards than I did this past weekend. Alas, I brought it upon myself but for those of you superstitious-types, beware.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Member since September 04, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $451 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Over Priced

Red Rock Casino Resort & Spa

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1 of 5 stars
triumph864   1 contribution
Canton, Ohio
Sep 4, 2006 | Trip type: Couples
27/66 found this review helpful

After we arrived I knew there was a $19.95 fee above the over priced rooms. As I checked in they told me i need a credit card for my week stay. I had paided in advance. Then they added $1050.00( yes onethousandfifty) to the price of my room. My Credit card has a limit of $1000.00 a day and I had just been hit at the airport for $303.00 above and beyond what I had already paid for the car. So I had to give the hotel $1050.00 in CASH to stay in a room that had been paid for in March of 06. This hurt. Then being I was on my honeymoon The hotel has no concern of who they put in the room next to you . Our neighbors had very small kids. I love kids BUT if we can hear them can they hear honeymooners? ( things small or any kids should hear) We had our DO not disturb light on and was in bed as the maintance man came to check a phone (it was working) they send a man to check to see if you used the over priced bar in your room once more do not disturb was on and my wife ALONE in the room and in bed. He not only came into the room but asked her what she was doing there and if she knew what time it was. WE WILL NOT BE BACK

  • Liked — BIG bathtub
  • Disliked — price, location, rude guests
  • Tips/Secrets: — Stay on the strip its more fun and you dont get stuck in traffic going to and from
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 04, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d596543?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $451 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Immaculate Hotel and outstanding service

Red Rock Casino Resort & Spa

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5 of 5 stars
Hasig1   5 contributions
Detroit, MI
Sep 1, 2006 | Trip type: Family
33/38 found this review helpful

Since we play at the Station Casinos each year, we received a two-night comp opportunity at this brand new Hotel/Resort/Spa and could not resist the chance to experience the photos and reviews that we kept reading and seeing about.

First of all, every detail has been consiidered for the ulitmate cusotmer service experience. Even in waiting in a short line a hotel employee would be sure to acknowledge my presence assure me my needs would be met. How ingeniousis that? Making sure to actually manage the expectations of the clients/guests.

The rooms were IMMACULATELY clean and designed for total luxury and comfort. Trust me, you will not be disappointed. I specifically requested a room on the "construction site" after reading all the posts about the Cherry Night Club sounds. The front desk assured me that all the clubs have now been soundproofed and noise would not be a problem. I held firm and took the construction view and was not one bit disappointed. Could I hear construction? Yes, but not early in the morning and only occassionally during mid-day when dropping something off in my room. Neither did the construction impair the wondrous view of the Strip with the glorious mountain range in the backdrop.

I cannot wait to return here, and may decide to come back to Las Vegas twice a year, rather than once.

You will not be disappointed...feel free to email me with questions.

  • Liked — cleanliness and service
  • Disliked — nothing
  • Tips/Secrets: — no...enjoy yourself
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Romantic getaway
  • Traveled with Family (extended)
  • Age group 50-64
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Gambling / Casinos, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $451 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Red Rock Casino Resort & Spa Also Known As

  • Red Rock Hotel
  • Red Rock Casino
  • Red Rock Las Vegas
  • Red Rock Resort
Address: 11011 West Charleston Blvd, Las Vegas, NV 89135