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Red Rock Casino Resort & Spa: Traveler Reviews


Red Rock Casino Resort & Spa
11011 West Charleston Blvd, Las Vegas, NV 89135
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Traveler Reviews

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4.0 of 5 stars 328 reviews
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LOVE Red Rock

Red Rock Casino Resort & Spa

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5 of 5 stars
piashi 3 contributions
Las Vegas, Nevada
Jul 10, 2006
38/42 found this review helpful

While I have never stayed at Red Rock becaue I live across the street from it, I couldn't resist writing a review about the parts of it I am familiar with. The casino itself is beautiful. There are crystal chandeliers everywhere and lots of cool looking bars. As this property is not on the strip, they are not as pretentious and snobby as some of the strip locations. Also, there are many good restaurants in the resort. The Cafe has a huge selection of entrees and is open 24 hours a day. They have a 7.99 steak and shrimp special that is not even on the menu (you just have to ask for it). It is a great value for the money. There is a seafood restaurant, an italian restaurant, a steak house, which looks awesome, and a food court with Starbucks, Capriottis, Rubio's, and Fatburger. All are good selections and provide an economical choice. Red Rock also has a really nice movie theater with tons of leg room and comfy seats. If you have the opportunity and desire to escape the strip for a night or two, you CANNOT go wrong at Red Rock.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since July 10, 2006
  • I recommend this hotel for An amazing honeymoon, Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $199 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Got Lucky

Red Rock Casino Resort & Spa

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4 of 5 stars
Trinkettes 11 contributions
San Francisco, CA
Jul 6, 2006
27/30 found this review helpful

My husband and I got "lucky" at Red Rock (not from gambling) because there was very little noise from the pool, Cherry or construction during our stay over the 4th of July. After reading the bad reviews about the noise disturbances at Red Rock, we were very worried. We even called the hotel in advance to request a quiet room away from Cherry and the construction. When we checked in we mentioned again our need for a quiet room, and the front desk clerk told us that they had adjusted our room to one by the elevators. That ended up being her evasive way of saying that the hotel did NOT change the location of our room because we ended up in a Canyon-view room instead of Strip-view. (We realized later that Strip-view was more desirable this time of year because you can watch the fireworks from your room.) We heard the pounding bass music from the pool area as soon as we walked into our "V.I.P." room and we were directly across from Cherry with construction just overhead. I called right away to change rooms, but was given the runaround. We decided to stay in our room and hope that the music in the pool area would stop after pool hours. (Plus the hotel was sold-out that first night.) Well, the music ended at 6:00 PM and Cherry was not as loud as we anticipated. Plus there was no construction going on - may have been because of the holiday. Cherry was also closed Monday and Tuesday so that worked out even better. I think Fridays, Saturdays and Sundays may be when the music is cranked up so time your trip accordingly.

Aside from the minor music issues that first afternoon, the rest of our stay was wonderful. The room was beautiful with sophisticated New York style decor, white down comforters, fluffy towels, flat screen TV's (one in the bathroom), hi-tech phones, shower plus tub, granite dual sinks, tons of space and what appeared to be leather wallpaper on the walls of the bathroom. It was one of the most comfortable rooms I have ever stayed in.

We ate dinner one night at Terra Rosa. The food was good and the portions were large. Another great feature of the hotel was that it had a movie theater right on the casino floor. Since we are not gamblers, we enjoyed watching movies at the large, not crowded theaters. We also hiked at Red Rock several times - the major reason for selecting this hotel. While getting to Red Rock is convenient, driving to the Strip is not. The hotel is about 20 miles away from the Strip so we had to get a rental car. The traffic in and out of the Strip was terrible, but we made the trip several times because we wanted to eat at certain special places. We prefer to stay away from the Strip even though it is inconvenient at times.

I hate to end this review on a bad note because our stay was generally great at the end of the day, but I have to warn people about the amount of kids at this hotel. You really noticed them at the pool. I would say that the pool was 80% kids. They made it impossible to go into to the pool because of their annoying games, splashing and cannon balls. Plus the pool was always crowded - we would literally get the last 2 available chairs every time we went there. I think some people at the pool were not hotel guests - not exactly strict security. I even heard a guy talk to his friend on the cell phone advising him on how to sneak in. But kids and locals are all part of Vegas, I suppose. Red Rock was still a great little getaway for me and my husband.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $199 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
My new favorite Vegas hotel

Red Rock Casino Resort & Spa

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5 of 5 stars
lilbunnygirl 24 contributions
Panama City Beach, Florida
Jul 5, 2006
19/23 found this review helpful

In a word....WOW!

We're Station casino "boarding pass" holders, so we were sent an invitation to the opening weekend but couldn't go. Seeing the photos online, we were desperately hoping they'd ask us again! When they did, we jumped at the chance to have two free nights at this property.

The travel time from the strip was not bad, about 15 minutes. We always rent a car, so it wasn't a problem at all for us to come and go as we pleased. The resort itself is beautiful, there's so many simple design aspects that you don't really notice individually, but they blend together to just make a pleasing overall impression. I liked the way they used the signature color, red, as an accent without making it overwhelming. The red glass of the doors was a particularly unique touch, and I like their red limousines!

We checked in around 4 pm on a thursday, there was no line. The agent was extremely friendly and competent (I'll also add here that the casino host who took our reservation over the phone was also a very nice woman who mad ethe process quick and easy). She emphasized, as had the casino host, that we would not pay the $20 resort fee because our rooms were complimentary, and we had full access to all hotel amenities.

Our room was on the 10th floor, a beautiful king room with a view of the pool and the eponymous red rocks. The marble bathroom with leather tiled walls and flatscreen television over the tub was especially nice. It's always pleadant to find your room looking even better than the photos on the website, and this was one of those cases where it did.

I can't comment on the restaurants, I'd heard that aside from the buffet they were not all that great, so we didn't eat there. Red Rock IS a Station casino, no matter how posh it may be, so it's going to naturally have a lot of Station casino clientele, ie: elderly people, lots of locals. As a young woman, when I was all done up for a friday night, I felt a bit conspicuous. But no big deal.

I liked the pool lounges, I found them extremely comfortable and had no trouble lying on my stomach as another reviewer complained about. I really enjoyed the chairs that were in th shallow water of the pool, it was nice to be able to splash my toes in the water while I was tanning.

My husband and I both had spa services, I had a therapeutic deep tissue massage and he had a facial. The spa was every bit as elegant and high-service as one would expect. I've been to the spas at the MGM, Paris and Luxor and the Red Rock beats them all hands down. My massage therapist, Jon Coats, did such a fantastic job on my problem areas of neck and sore feet (all that vegas walking) that I will go back to him on future visits no matter where I am staying in Vegas. I also said if I won big, I was going to hire him to come home with me, but that didn't work out :)

The concierge was very helpful, and the doormen/valets were always pleasant and friendly as we came and went.

The Sun Coast casino is only a few minutes away and access to 215 and Summerlin Parkway is quick and easy for travel to other places.

We usually will stay wherever we're offered comped rooms in Vegas, so we plan to stay at the Red Rock any time they offer in the future!

  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since July 07, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $199 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good vision, yet not quite up and running smoothly

Red Rock Casino Resort & Spa

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2 of 5 stars
chickity 4 contributions
los angeles
Jul 5, 2006
26/30 found this review helpful

The decor of this hotel evoked a warm ambiance, natural feel, nice room, comfy bedding and friendly staff for the most part. Even the hallways were artistic. The pool was nice, but contained an over abundance of children running, screaming, too small a space in general for the size of the hotel. I suspect that this will be a particular problem once the hotel has completed it's additions and more people arrive. It is not adequate for the number of people it hosts. Pool side service was good, great food at the pool side grille, friendly staff at the pool area but problematic pool side chairs. Cushioned and looked nice (water proof rattan sort) but unable to adjust or recline chaise lounge.
Upon arrival about 30 minutes past start of scheduled check in, we were informed that there were no rooms available with 2 queen beds or non smoking. We had booked a canyon view, 2 queen beds, non smoking which of course is typically available upon request but not necessarily guranteed as I was reminded two hours later by Majid (registration staff) when our room still was not available despite booking several months prior to the open of the hotel. We were initially advised to return in 5 minutes. We hit the food court for a beverage, returned twice in a 45 minute period and still no room. When questioned about the process and eta, we were told that housekeping had not yet cleaned the room. The staff appeared frustrated and embarassed initially. Hmm. So in short, 5 minutes turned in to us loitering in the lobby for 2 hours before they finally searched for another room after requesting for a second time to speak with a management staff. Although I want to say that Colleen was extremely helpful, empathic, understanding our frustration, the other clerk was very dismissive and simply seemed incapable of resolving the problem until the manager arrived. Ultimately a manager surfaced, killed us with what would appear kindness but quickly reminded us that roms are sometimes oversold despite booking months in advance and arriving as scheduled. When I inquired, I was informed that people are often sent to their parent hotels (other station casino) when this occurs or given whatever is available suhc as a king bed and a rollaway for the second person. We were comped for one night and given a food credit.
Restaurant service was lacking in 2 of the 3 establishments we ate in. The only restaurant that seemd to have a sense of customer service and professionalism was Cabo. The food was good and plentiful.Salt Lick food was average, abundant but service was very slow, and the funniest thing was three of my friends ordered full meals with sides. The server came back with one tiny little bowl of beans. We thought they had mistakenly forgotten the other two sides of beans given that each person had ordered a complete meal and to everyone's surprise, the server informed us that the small (no exaggeration) bowl of beans was to be shared. Each person literally had two tablespoons of beans and then the manager returned with another small bowl aftre giving some thought to the presentation. Service at the other cafe consisted of wrong orders twice....how does one mess up a sandwich? Possibly explained by several versions of a menu, one old one and one amended. My friend and I had the same menu by outward appearance, but contained different items. Lots of confusion, but at no time was the staff unpleasant or rude, just not trained to make adjustments for small things like checking the order.
Other problems consisted of a barking dog at 4 a.m. in the room next door. My friend and I were awakened again at 7 a.m. by same barking dog and ultimately called down to the front desk. At 8:00 a.m the next morining, we were awakened by hammering, drilling, etc. No point in complaining at that point. We just felt spent by the number of hassles.
I liked the hotel itself and feel that while it has potential in the long run, the area in general is underdeveloped which basically confines you to the hotel or a long drive to the strip and I mean a long drive; also the hotel is not operating at a professional capacity equal to other 4 -5 star hotels on the strip. While the staff was typically pleasant and eager, there seemed to be an odd sense of acknowledgement and resignation that the hotel is experiencing some management issues...everyone seemed to know this. I would be curious to see how these problems get resolved in the long run (hopefully soon) or if this chaos is going to continue. I empathized greatly with the staff, but shame on management for putting these people in such a position to defend their errors. This is Las Vegas and hopefully gievn the kind of money spent on the development of such a beautiful place, I would think someone would step up and quickly correct these apparent common problems experienced by guests. Every manager we spoke to except Jessica was playing the blame game; blamed it on housekeeping being understaffed, thus unable to turn the rooms around quickly enough and explained away and almost invalidating by saying "We are still working out the kinks". Although I can respect honesty and understand this to some extent, we were tired of hearing excuses. I would choose another hotel until this one has resolved whatever management, staffing, customer service, training issues it has. The management needs to know that for a hotel this far from the strip (luckily we drove), lacking so poorly in service and providing nothing special to compete with other established casinos, people will have one bad experience and not return. The rooms are pricey and given the issues we experienced, I wonder how they foresee competing with other, more established, better located, customer service oriented hotels.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2006
  • Member since May 19, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $199 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Property!

Red Rock Casino Resort & Spa

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4 of 5 stars
creighc 4 contributions
Oregon
Jul 1, 2006
16/19 found this review helpful

We spent 2 nights (June 28-29), Room is nearly equal to Wynn and has the feel of Mandalay's "The Hotel". Bed is superb. The hotel has a classy feel, but does not strive to be Vegas over the top. Pool is very nice with lots of lounge chairs in 6 inches of water, great bar service and even bikini black jack. The spa was good, not great.The casino had lots of choices, attentive cocktail waitresses, very friendly dealers and several nice restaurants. It is quite a ways off the strip so I would recommend renting a car if you want to go to he strip on your own schedule. The cab fare was over $60 each way. Great amenities in the room. In my view, I would add this to my "fav" list along with Wynn, Bellagio, Venetian and Mandalay.
We stayed on the 6th floor with a canyon view and were not aware of construction.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since June 17, 2006
  • I recommend this hotel for An amazing honeymoon, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $199 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Red Rock Casino Resort & Spa Also Known As

Address: 11011 West Charleston Blvd, Las Vegas, NV 89135