We had been planning a family reunion for my parents' 50th wedding anniversary for many months. We had 4 families all traveling from afar to stay at the Red Rock. My sister arrived first and secured her room and my parents' room. An hour later, my brother and I showed up with our families. We were told that they overbooked and had to move us to a Marriott "just down the road" that was suppose to be of "equal caliber" as the Red Rock. We saw them tell other bewildered families the same story. Red Rock's management was vague about why we were being moved, but what I pieced together is a large convention was coming in and they were giving away our rooms to conventioneers. They even said that they didn't know of the "problem" until this week, and admitted that we place our reservation well in advance of the convention being booked. But, the conventioneers came first in their eyes. They couldn't tell us why they didn't contact us prior to our arrival to let us know of this problem, to allow us to find other accommodations. So, my brother and I went to the Marriott. It was NOT right down the road. It took 15 minutes to get there from the Red Rock. It was NOT EVEN CLOSE to being at the same luxury level as the Red Rock. It's like comparing a 5 star hotel to a 3 star. It was filled with an over-70 crowd. It was horrible. Our family reunion was ruined, as two families were in a different hotel than the other two. Our kids were heartbroken.
So, if you want to take your chances and book this hotel, I hope they honor your reservation but you might not want to take the chance and instead head out to a luxury hotel on the strip. I was a repeat customer at the Red Rock, but sadly, I can't allow myself to ever return to this place.
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