I'm a traveler, so I've traveled all over the world and stayed at some very expensive hotels...well this trip to las vegas was last minute. I was in California visiting my family, and we all thought it would be a great idea to go to Las Vegas. Well unfortunately, we hadn't made any reservations and everything pretty much in town was either sold out or the prices were way too high. We drove down the strip past Mandalay Bay and thought we'd go ahead and check some small motels, and we saw this place...it caught our eye because of the castle exterior and the lobby was beautiful..the staff was great and the rooms to our surprise was great and very clean, we ended staying for a few more nights..but the stay was great. This is a great place to go if you have family...it's like a little mini apartment..I would definitely stay again.

We were quoted a price for weekly stay with maid service. When we got there they jacked up the price and when we showed the girl the literature with the price right on it on the desk, she said they hadn't gotten around to having new ones printed. After paying $70 extra for maid service, we finally tracked down a maid on our 5th day there and got some clean towels, the bed changed and the bathroom sink cleaned. Never saw them again and we left after one week. The stove has one burner without a drip pan and two burners that don't lie flat on the stove. Food scraps left in the cupboards, cat hair embedded in the filthy couch and floors dirty. Carpet under the bed looked as if it hadn't been cleaned in months. If you don't mind inflated prices and filth, this is for you.

The place had friendly staff and good service, but if internet is what you are looking for, do not come here, it is so slow, and it cuts out all the time.

Stayed for a bit over two months pending a move to a permanent place. Gave them cash for the pet deposit.
On check out, the manager walked through and said everything was fine, that the entire deposit would be credited to the credit card on file. We pointed out that we paid the deposit in cash and wanted it refunded the same way. She refused, we insisted. Suddenly she says that only $50 is refundable.
What the....??
Walked out, cursing and swearing.
I should say there are those on staff who do everything they can for the guests.
But what kind of behaviour is that from a manager?