"I made a reservation with http://tripres.com over the phone for the Falcon Ridge Hotel in Mesquite, NV. I got an ok, non refundable rate. I specifically asked for non-smoking. When I arrived it was pouring rain and the only room the hotel would give me was a smoking room. They said their contract with tripres said they could put "whole sale" room rates in their stinky smoking room. I called http://tripres.com and waiting on my cell phone forever with no help. I called back and asked for a manager and got his voicemail. Do you think I ever got a call back? NOOOOO! Beware of tripres and their sneaky policies. At no time did I ever get notified of this possibility." Choose Friends


I made a reservation with http://tripres.com over the phone for the Falcon Ridge Hotel in Mesquite, NV. I got an ok, non refundable rate. I specifically asked for non-smoking. I was told they would request this for me and it shouldn't be a problem. When I arrived it was pouring rain and the only room the hotel would give me was a smoking room. After being in stinky Las Vegas Casinos for two days, I would looking forward to the break from the second hand smoke. I pleaded to get a different room with the front desk. They said their contract with tripres said they could put "whole sale" room rates in their stinky smoking rooms. This is the only place they put wholesale priced rooms. They wouldn't budge. They claimed they were completely full. I had arrived about 6:00 PM. I called http://tripres.com and waiting on my cell phone forever with no help. I called back and asked for a manager and got his voicemail. Do you think I ever got a call back? NOOOOO! Beware of tripres and their sneaky policies. At no time did I ever get notified of this possibility.

I wanted to surprise my husband to a nice hotel experience since we were driving from Denver, Colorado back to Los Angeles, California. But it turned out to be a terrible suprise for both of us. As most road trippers know, the hotels in Mesquite, Nevada are limited. As often as we've been, I learned of Falcon Ridge as one of the newer hotels that wasn't a casino. As such, I proceeded to book the room (a suite) online and even called to ensure my reservation. As soon as I booked the room I received an automated confirmation, but just in case, I also called--the woman who answered immediately put me on hold. After 15 minutes of being placed on hold I decided to hang up. An email confirmation should hold--shouldn't it? After 13 hours of driving across the Rocky Mountains, Utah, and part of Arizona, we were excited to pull up to the Falcon Ridge Hotel at 1:00 a.m.. There were two cars in front of us who were also checking in at the same time. As I approached the front desk, a man who was pretending to be on the phone (I say pretending because I never saw him speak into the phone nor saw him trying to help anyone on the computer--he was just holding it--which may explain why I was on hold for so long the day before). I told the man I was checking in, he immediately told me the hotel was booked. I told him I reserved the room online yesterday. He responded with "we only hold reservations until midnight". Another guest who just arrived blurted out "That's not true! I was able to get a room. I was told that late arrivals were okay." I asked the front desk clerk what I was supposed to do after driving for 13 hours expecting a room. He looked at me angrily and did not respond. I did not receive a comp, a simple apology, or assistance for another hotel option. Thank goodness I went in and not my attorney husband who would've raised hell (and still might). I cross checked my email confirmation as soon as I got home and did not see a cancellation policy "at midnight". This place is a scam. I called every hotel in Mesquite that night --which were all booked and ended up driving an extra hour and a half to Las Vegas. This was the worst hotel experience. I would not recommend this place to any traveler.

Stayed at the Falcon Ridge and wasn't overly impressed. Would question the cleanliness of rooms as we had to clean the drawers of the unit before we put our clothes in. On the last day we found a pair of underpants behind the tv unit - needless to say they didn't belong to us!!!
Breakfast was ok though there wasnt any fruit available the last 2 mornings of our stay.
Would hesitate to return.

Stayed five nights in one of their petite suites. Large rooms with microwave and refrigerator, balcony. Very comfortable, clean with nice amenities. Did hear some visitors complain that they could hear people above them walking around. We obviously did not hear that being on the top floor. Top floor room also had vaulted ceilings. Really nice. Hotel at top of hill overlooking vast area (shopping center below on one side with mountains in distance; golf course on other side). Nice hot breakfast buffet each morning. Really conveniently located for lots of things to see and do. Would definitely stay there again.