I wanted to surprise my husband to a nice hotel experience since we were driving from Denver, Colorado back to Los Angeles, California. But it turned out to be a terrible suprise for both of us. As most road trippers know, the hotels in Mesquite, Nevada are limited. As often as we've been, I learned of Falcon Ridge as one of the newer hotels that wasn't a casino. As such, I proceeded to book the room (a suite) online and even called to ensure my reservation. As soon as I booked the room I received an automated confirmation, but just in case, I also called--the woman who answered immediately put me on hold. After 15 minutes of being placed on hold I decided to hang up. An email confirmation should hold--shouldn't it? After 13 hours of driving across the Rocky Mountains, Utah, and part of Arizona, we were excited to pull up to the Falcon Ridge Hotel at 1:00 a.m.. There were two cars in front of us who were also checking in at the same time. As I approached the front desk, a man who was pretending to be on the phone (I say pretending because I never saw him speak into the phone nor saw him trying to help anyone on the computer--he was just holding it--which may explain why I was on hold for so long the day before). I told the man I was checking in, he immediately told me the hotel was booked. I told him I reserved the room online yesterday. He responded with "we only hold reservations until midnight". Another guest who just arrived blurted out "That's not true! I was able to get a room. I was told that late arrivals were okay." I asked the front desk clerk what I was supposed to do after driving for 13 hours expecting a room. He looked at me angrily and did not respond. I did not receive a comp, a simple apology, or assistance for another hotel option. Thank goodness I went in and not my attorney husband who would've raised hell (and still might). I cross checked my email confirmation as soon as I got home and did not see a cancellation policy "at midnight". This place is a scam. I called every hotel in Mesquite that night --which were all booked and ended up driving an extra hour and a half to Las Vegas. This was the worst hotel experience. I would not recommend this place to any traveler.

Stayed at the Falcon Ridge and wasn't overly impressed. Would question the cleanliness of rooms as we had to clean the drawers of the unit before we put our clothes in. On the last day we found a pair of underpants behind the tv unit - needless to say they didn't belong to us!!!
Breakfast was ok though there wasnt any fruit available the last 2 mornings of our stay.
Would hesitate to return.

Stayed five nights in one of their petite suites. Large rooms with microwave and refrigerator, balcony. Very comfortable, clean with nice amenities. Did hear some visitors complain that they could hear people above them walking around. We obviously did not hear that being on the top floor. Top floor room also had vaulted ceilings. Really nice. Hotel at top of hill overlooking vast area (shopping center below on one side with mountains in distance; golf course on other side). Nice hot breakfast buffet each morning. Really conveniently located for lots of things to see and do. Would definitely stay there again.

We stayed only for one night. We had reserved a suite, but was given a single room - with 5 of us - was told they rented out our room even though I went out of my way to call earlier, confirm our reservation and told them we would be checking in late - was told no problem. When we got there, a family had locked themselves out of the room as their teenage daughter slept away in the bolted room. The desk person had no idea how to fix it and left us standing at the desk for over 30 minutes. He then gave us the wrong room. The room was not that great and you could hear every step from the floor above. The floor would squeak with every step as well - indicating that there was some issue with the floors. We could hear the floor in our room squeak as well when we walked around. We made the room work, but did not get much sleep as the people in the room above us were up late and got up early to boot! They had some sort of sports group/s staying there and the were tweens running unattended and "playing" in the elevators that were slow to begin with. We had all our luggage so we could not just opt to take the stairs and finally began to bang on the elevator doors and then hear the many giggles/shrieks from the girls that had been holding the elevator on the upper levels. The breakfast seemed to be fine since we were up early - there was a good selection of stuff and a waffle maker. If you stay - make sure you get a top level room and have the ability to take the stairs if you don't like waiting for very slow elevators.