The Sienna Suites look great from a distance but under the microscope, it's not so pretty. At $45 per night for a 2 bedroom with 2 bath, it's a bargain. But beware the $2 per night "mandatory" fee added for long distance phone service, whether you use that service or not. It is not negotiable. But hey, the Orleans in Vegas adds a similar "surcharge" only they call it a $5 per room, per day resort fee.
We stayed at the Sienna Suites for the last 2 weeks of May and here's a further breakdown of our experience:
1) Cleaniness: other reviewers praise the cleaniness of this place and I will say the grounds are well kept, if you can overlook the cigarette butts that contaminate the red gravel landscaping. We were on the second floor of building 1 and there was a small pile of trash at the top of the stairs outside our room that was not picked up for 6 days. Maids and service people constantly walked by that pile and did nothing about it. It was only removed when some of it fell to the first floor.
2) Weekly maid service: inconsistent. The maid assigned to clean our room the first week brought in towels, did not remove the dirty ones, did not sweep or vacuum and did not even want to re-make the beds with new sheets. She feigned lack of understanding English. The maid who cleaned our room in week two did a decent job.
3) Trash: I could find no place to empty our trash containers inbetween weekly maid service. The Sienna Suites consists of 14 buildings and yet the map of the complex did not indicate where to take your trash.
4) Cooking: there was a full size stove in our unit but no pots or pans to cook with. Fortunately we had our car camping kit with us but how lame is that. There were 3 TV's in our unit, one per room, but no pots or utensils. THIS IS WHY YOU STAY AT A PLACE LIKE THIS...TO OCCASSIONALLY COOK A MEAL.
5) The internet: the good -- it's not Wifi but wired. You plug into the wall and that guarantees or should guarantee more consistent performance. And for the first 6 days, it was decent enough for most surfing and email. You cannot watch movies on hulu and youtube videos buffer constantly. There is one T1 line (1.5 MB, the speed of a DSL line) coming into the hotel that everyone shares so you do the math.
Here's the bad about the internet: the friday evening before memorial day, when the place is packed, the internet goes down. And it's still down saturday morning. Then, on the following Wednesday morning, it's down again, sporadically all day. Even when it's up, I can receive email but I cannot send it. Yes, internet is more complicated than your landline phone service but give me a break, it's been around since the late '90s now and if you're going to shout free internet on your blinking billboard out front, then you better well have a reliable system. If you need to depend on your email working for business, DO NOT STAY HERE.
6) Location: a 15 min or so drive to Hoover Dam, which is an amazing place.
7) Overall room noise: We were on the second floor and although it appeared there was a flight path to the airport above the Suites, we never heard anything. And until a family occupied the unit above us, we never heard any outside noise. However, like most inexpensive hotels, the Sienna Suites were constructed poorly and the family above sounded like a herd of elephants on the warpath.
8) Amenities: there are 2 pools and plenty of parking. However, there are no luggage carts. Ok, there are no elevators in any of the buildings but the walk from your parked car to your room can be a long one and a cart holding your luggage would at least help get you to the stairs.
9) Laundry: Guess what, there's another "surcharge" for laundry... you have to load money onto a card and there's a one time set up fee for the card. In addition, you can only load $5 or $10 onto the card...no multiples of $1. So one load of laundry ends up costing you $5.
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