My husband and I spent 3 nights at the Wynn while he attended a CME (Continuing Medical Education ) class. I was so looking forward to our visit. The hotel is very beautiful and they were nice enough to check us in at 10:30AM. As I unpacked my suitcase and opened the dresser drawer much to my amazement were dirty underclothes of the people in the room before us! I called housekeeping and they picked them up. Then I try to hang up clothing in the closet to find only a few hangers. Housekeeping then delivered more. I went to into the bathroom to find the floor dirty with little pieces of pilled toilet paper on the floor! Again Housekeeping was called. They cleaned up some of it, but missed quite a bit in the comode area. Our air conditioner was making noise so maintenance fixed the rattle while we were out and dropped clumps of filter dust all over the floor and still the next day the maid did not vaccuum it up. At this point I had enough and called the hotel manager who was not very personable. He did send up a supervisor who couldn't believe the maid missed all of this, and she noticed our light fixture in the bathroom was not working. She promised to have our beds turned down and of of this fixed at 8:00 pm while we were out to dinner. We came home after midnight to find nothing had been done!!! I called her the next morning and she apologized. The hotel did not compensate us in any way, but a few extra toiletries for the aggravation they put us through. This service was so below par that I am still in shock for the money they have the gall to charge for the rooms. The room was not clean, the housekeeping was horrible, and the manager should be fired for his lack of professionalism The hotel is nice, the pool is good, but do not expect anywhere near 5 diamond service. It's a bunch a bull.
585 Reviews
476 Reviews
1,208 Reviews
491 Reviews
434 Reviews





Cleanliness
Check in / front desk
Business service
Location





