We spent two nights there the week before Christmas. The hotel is beautiful. The rooms are spacious with all the bells and whistles: automatic shades, soaking tub, glass shower, etc. etc.
The service was unbelievably pathetic and pretentious. From registration on, it felt like we were a burden. One word answers. No pleasantries whatsoever. I spoke to several guests and we all agree: If your going to the Wynn, don't expect customer service to be included in your snazzy 400$ room. Do yourself a favor and be sure you're dressed up, look rich, and then they'll treat you like a customer. Walk up in jeans and polo shirt and they'll look at you like don't exist.
I was truly disappointed and by the second night, the cool curtains were long forgotten and we got the hell out of there and checked into the Bellagio. What a relief!!
Steve Wynn should throw on a Gap polo shirt and a baseball cap and see how HE'S treated at his own place.
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