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Wynn Las Vegas: Traveler Reviews


3131 Las Vegas Boulevard South, Las Vegas, NV 89109
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Reviews you can trust

79% Recommend
4.0 of 5 stars 2,026 reviews
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[ Date ] [ Rating ]
Customer service not in evidence!

Wynn Las Vegas

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2 of 5 stars
juanvaldez001   11 contributions
Centreville, Virginia
Jun 18, 2009 | Trip type: Couples
7/12 found this review helpful

The room and casino were nice, but we went to the M Resort and South Point for meals and gambling, a much better experience.

Checkout was a joke. The idiots do a shift change at check out time! Then some bozo takes the single line and says make three lines moving people who just showed up to the front of their respective lines! He was almost torn limb from limb before he got the hint! What a maroon!

We had a $100 resort credit we were supposed to be able to use against our room charge. Sorry, too bad so sad. I had a letter, so did several others, and all were stonewalled. Left a bad taste in my mouth. Maybe Steve Wynn needs to put someone elses name on this place if this is the kind of customer service you get.

Next time it's M Resort or South Point

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since May 25, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
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Good, but not outstanding...other hotels in Vegas are better

Wynn Las Vegas

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4 of 5 stars
enigmatic1jen   27 contributions
los angeles
Jun 17, 2009 | Trip type: Couples
5/7 found this review helpful

I was not blown away by the Wynn. They were late with check in, and eventually wound up giving us a smoking optional room (we had requested non smoking but they said it could take several hours to find one). We wound up lucking out, because our smoking optional room didn't smell, and was on the 59th floor with a great view and larger than standard room. That said, we did have other friends staying at the hotel in the standard room, and I was not impressed. Overall the service was good, our room we loved, and the hotel was OK. Compared to other nice hotels though, I would not return.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 25, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Horrible!

Wynn Las Vegas

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1 of 5 stars
VirginiaGirl02   4 contributions
New York
Jun 17, 2009 | Trip type: Friends getaway
21/32 found this review helpful

I was going to Las Vegas - for the first time - with girlfriends for my 'girls weekend' in March before my May wedding.

We made online reservations and went to the airport early on Thurs morning for a 4-day trip. I called to request early check-in and found out that I had somehow messed up the reservation dates (booked for earlier in the week). The woman I spoke with said it shouldn't be a problem to fix it, and to speak with the manager when I arrived at the hotel.

I was pretty upset, as this is the last thing you want to happen when you are going on a fun trip. I arrived at the Wynn and speak with the reservation agent, manager on duty and the General Manager of the hotel. I explained the situation and was told that the hotel had availability and the dates could be fixed (which I expected as it was at 40/50 % capacity) but that we had lost our deposit. This was due to the fact that the "deposit had already posted" early that week, so I was told. Since I had reserved two rooms, lost about $500.

I am quite familiar with the hotel management industry, and I know this was a bogus response. I am quite shocked that the manager and GM were so inflexible and unwilling to help in this situation. And quite unfriendly and rude. We were offered late free check-out (which apparently is $150/room) but we were all leaving early so that doesn't benefit us. I asked if any kind of food credit would be possible , to make up for the lost $500, since we planned on eating at the hotel and we would probably eat there more with the credit. I was told no. I was also told that the hotel was at capacity, which it clearly was not as they a.) had rooms available and b.) the lobby was dead and empty as can be and c.) the woman I spoke to that morning mentioned they were at half capacity.

I'm really quite truly shocked that the management was so unwilling to make some kind of deal, and more so for the way in which they handled the situation. They weren't willing to even give us a rebate/credit for half the amount. It was our first time out there and we were really looking forward to it. We had planned to eat at the restaurants and go to the clubs at the Wynn. Estimating we would have given them a couple thousand in business. Which, I guess the management didn't really care about losing.

We called the Bellagio and promptly left and booked rooms there. They were offering room rates of $139/night which made up for our lost deposit! The hotel lobby was packed and we let the bad experience go and had a wonderful time on the trip. I am very thankful that we left the Wynn. We had a lovely time at the Bellagio. Make sure you check out the Bank (lounge/club) at the Bellagio as well as the chocolate store in the hotel. The 24-hour cafe has great food choices and the Cirque Show, "O" was unbelievable!! Highly recommend it!

Shame on the Wynn management team for treating customers this way, especially in this economy. I'm sure they don't care but I have told all my friends and family about my experience and plan to continue to do so. I think it is unacceptable to be treat customers like that, and suggest Steve Wynn might want to have his managers get some professional training!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25_34
  • Member since April 17, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Superb Hotel, Bring lots of CASH

Wynn Las Vegas

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5 of 5 stars
Vegas09   4 contributions
Scunthorpe
Jun 17, 2009 | Trip type: Couples

We stayed at the Wynn for the 1st leg of our honeymoon, May 2009. It really is a superb and very luxurious hotel enviroment and it definately has the cutting edge over most of the other hotels we went into during our week long stay in vegas.

My biggest pointer to you would be BRING LOTS AND LOTS OF CASH, or have a big limit on your credit card!

The buffet is excellent both for breakfast and dinner, the choice is amazing and quality of the food was 5 star also. really reccomend this buffet, we heard it was the best in vegas and would have to agree.

The other restaurants are more expensive (a la carte) but they are also superb, even if a little pricey!
Table service by the stunning girls in the bars is also a lovely treat but this again will cost you $$$, $7 per beer / $15 per cocktail plus tip !!!!!

Rooms are lovely, all mod cons and we loved opening the remote blinds from our bed every morning to look out onto the strip.
Noise - Don't know what other reveiws are talking about to be honest, I hate noisy hotels and I can honestly say I didn't hear a peep from any other rooms or nightclub during any of my 7 nights.

Pool - lovely but surrounded by pretentious and or rich show offs really.

Generally - Lovely hotel but definately one where money talks and I know for sure that those who splash it around receive a lot more attention than those who are just there to relax and enjoy a slice of holiday luxury.

Nixt time we go we would stay at the Encore next door.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bring your earplugs if you stay here!

Wynn Las Vegas

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2 of 5 stars
Neshite   1 contribution
Las Vegas
Jun 16, 2009 | Trip type: Couples
17/18 found this review helpful

Horrible stay at the Wynn. We are local and decided to spend my birthday on the strip and had selected the Wynn.

We were not able to sleep from 2am - 5am because of the techno-thumping noise coming from XS Nightclub (ground floor) kept us up - even with cottom balls and pillows piled on top of our head! Our room was on the 32ND floor! When I called the front desk they said that the sound should die down about 4:45am as the club closes at 5am! What????????? I walked out of a Five-Star hotel with lack of sleep NOT FROM MY OWN DOING? Ha! Be prepared!

  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503598?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $284 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Wynn Las Vegas Also Known As

  • Wynn Hotel Las Vegas
  • Wynn Hotel
  • Wynn Las Vegas Hotel
Address: 3131 Las Vegas Boulevard South, Las Vegas, NV 89109