We arrived at 2pm to check-in at the Wynn for a three night stay. The
check-in area was totally shambolic with lots of little lines of people queuing. We joined a line and as it edged slowly to the counter, the check-in agent said he was closing that line and we should all join other lines. We joined another slow line and then he opened up a new line on the other side, calling over people who had just arrived, whilst we waited. And waited.

As check-in time isn't until 3pm we were happy to wait an hour in the bar for our room. The staff said that the room would be ready in an hour and took our phone number to call us when the room was available.

After 1.5 hours we hadn't heard anything, so I went back and joined another slowly moving line to enquire where our room was. I was told that the room wasn't yet available, and they didn't know when it would
be. The check-in agent would not give me a check-in time and kept trying to foist a smoking room on me - we had specifically booked a non-smoking room due to my husbands asthma. She said we just had to wait.

Another hour later my husband went to check on availability and was told that a room wasn't yet available and it was "your fault for requesting a non-smoking room. We only guarantee a room, not your choice of room". Strange, considering they were happy to take a room rate of $US420 plus tax per night from us over the internet to secure the non-smoking room.

At 6pm, after waiting for 4 hours, my husband asked to speak to a manager who really couldn't have cared less, and did not even offer an apology. He then escalated his request to another manager who was fractionally more interested and a room was found for us.

When we finally got to our room, the maid was still cleaning it.

The rooms are lovely, but not amazing. We stay in 5*+ properties over the world all year and the level of service we received from the staff should never be tolerated.

Also, the line up to get a Red club card, or to enquire about your card, is always at least 5 people long and it takes at least 20 minutes to get served - it's amazing.

I'm guessing Steve Wynn doesn't ever visit this hotel. I would be ashamed to have my name associated with it.

I usually stay at cheaper digs in Vegas preferring to save my money for gambling and other attractions. But the smoke, white trash patrons and depressing atmosphere at the Sahara--as well as it having what seems like the worst casino payout in the state of Nevada--- made my decision to go up-market this time and stay at the Wynn.

Before I left I thought some of the Trip Advisor reviews were nit picking about minor things at the Wynn, but based on my three-night stay in late November, I would say they're right on the money. The Wynn is a beautiful hotel wih elegant rooms, great taste throughout and a huge casino. But my experience was that at this price level, the Wynn is a long way from offering the kind of luxury service you should be getting at a high-end property.

On the Plus side: the elegance and prevailing sophisticated atmosphere and interiors. I asked for a nice room with a Strip view and a very helpful clerk got me one on the 24th floor for no extra charge with a pretty spectacular view. Spamalot was hilarious. And though I practically had to pull a gun to get reservations, the food was incredible at both restaurants I tried. Get the 20-oz. boned ribeye at SW Steakhouse and definitely pay the freight to dine at Bartolotta--the cheese ravioli appetizer is to die for.

Downside: Service, service service. When I pulled up at the valet parking I had some trouble with the locks on my rental car and some smart-aleck kid porter made a comment to one of his colleagues and they both sniggered. Nice way to welcome guests who are paying over a grand to stay, guys.

After ordering in-room breakfast, I was told it would be there in less than 45 minutes. An hour later it came--cold. I called the desk and they took it off the bill, but at this price level, is it asking too much for hot food?

The view was great from my room but don't count on getting to sleep before 5 a.m. since the pounding bass from the nightclub Tryst made it impossible to sleep.. A desk clerk said they'd be closing shortly yet it continued for another hour.

There are signs at every entrance saying No Strollers. Oh yeah? I was tripping over the addled (but wealthy) parents who brought their infants to the Wynn. Why advertise you don't permit strollers and then allow them all over the place?

What else? The electronic TV guest checkout was not working and I had to check out personally at the desk, which was a huge inconvenience since I was running late for an early flight. When the automatic checkout is busted at the Wynn and always worked fine at the Sahara, ya got a problem, Steve.

Finally, the bath towels were so thin and hard they were indistinguishable from the shower mat. Shouldn't a high-end property like this have towels better than Holiday Inn? This and other small cost-saving details lead me to suspect that Tower Suite guests receive preferential treatment in restaurant reservations, room details etc., with the main property guests getting a mass-market version of "cheap luxury.".

Also a general pet peeve:. This isn't limited to the Wynn, but why do the maids bang on the doors at 8:30 to make up the room? This is Vegas baby! People don't get up at 8 in the morning!

If I was staying at a lesser hotel I wouldn't complain about some of these things but when you're paying this kind of money you expect the hotel to get most basic things right. The Wynn has a polished, luxurious veneer, but a long way to go before their service and details measure up. Next time I think I'll try Bellagio or the Venetian.

I am a hotel snob, and the Wynn exceeded all of my expectations. The grounds, hallways, etc. are over-the-top yet always tasteful. The hotel exudes luxury and yet never feels too big or impersonal. Our room was one of the best we’ve ever had (as compared to those at a Ritz-Carlton, Mandarin Oriental, or Four Seasons). The technology in the room (plasma TVs, alarm clock with custom music selection and I-pod cord, 3 phones (including a cordless one and smart phone), etc. were truly astounding. The size of the room alone was incredible. We were upgraded to a corner suite on the 53rd floor and felt like we were staying on top of the world—a simply amazing view at all times of the day. The very large bathroom was spectacular with an unbelievably huge soaking tub, fine amenities, and nice fixtures. All of the restaurants we visited had incredible food, but were a little pricey. We enjoyed the lake of dreams show and found the casino to be very pleasant. Le Reve was OK, but I actually think O is better. The pools looked awesome though we did not make use of them. All in all, I don’t think you can beat the exclusive, luxurious, and in-the-now vibe of the Wynn. If the Wynn had the Bellagio fountains in front, it would be perfect. But as it is, it’s pretty close.

Not worth the price. I had high expectations for this hotel's amenities and service. The Wynn is definitely not the Ritz or Nordstroms of the Las Vegas Strip (at least not for the masses - perhaps they treat their high rollers well).

Our experience started at check-in. We attempted to check-in at 1:30pm and were told that there were not any rooms available yet with two double beds. We were offered rooms with king beds but since this was my good friend's bachelorette party weekend, we needed the double beds. We finally were able to check-in at 6:30pm. The desk explained that the rooms were not available because they allow guests to pay for a 1/2 day and stay until 6:00pm. We were not offered any comps or upgrades for our inconvenience. The room itself was nice but not worth their $300-$400/night charge. We also experienced attitude from the bell desk where we were forced to check our bags until our room was ready. Also, the hotel decor itself was very reminiscent of Bellagio, just a bit newer. Nothing special.

We did eat at Corsa Cucina and that was fine - pricey but decent service and food. Tryst was a great experience that I would recommend to any faithful club-goer. But, the line was already at least an hour long when we arrived at 10 (but since we were a bachelorette party they let us ahead of the line). Of course the club itself was empty when we arrived - not sure why it took them so long to let people inside.