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THEhotel at Mandalay Bay: Traveler Reviews


3950 Las Vegas Blvd S, Las Vegas, NV 89119
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79% Recommend
4.0 of 5 stars 1,121 reviews
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Worst hotel reception service ever worldwide!

THEhotel at Mandalay Bay

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1 of 5 stars
familyphysician   1 contribution
london
Jun 30, 2009 | Trip type: Couples
1/11 found this review helpful

I flew from London, UK to Las Vegas for a 1 week relaxing summer holiday with my spouse and booked the entire stay at The Hotel, Mandalay. I wish I had never used orbitz as I could not change my hotel. We were stuck once we received poor service. We asked reception if our room was a strip view? She said they only had rooms with a pool or mountain view left. So I asked for a V suite upgrade. She said they were all fully booked. So I asked to see this pool view room. The view was a far off view of the pool with a huge view of the airstrip and the noise was loud when I turned off the a/c (hotels turn it on if the room is noisy). So I asked to see the mountain view room. She said I could only see 1 room and that was that! I told her I had flown all the way from England and my entire holiday was The Hotel and that the pool room I was shown was too noisy as it was east facing. She then miraculously said oh there is a strip view V suite if you pay $40 + tax per night. She had lied to me about availability! She then said but it is on the 9th floor so you will not see the strip? I was baffled as why would I pay a supplement for a room with a strip view that now does not have a view? So I asked to see the room to see how much of a strip view if any before I pay an extra $40 + tax. She said no. I had my one look. So I asked to see the manager. I was jet-lagged off 18 hours of travelling to get to LV, was under the weather and here I was in distress over check-in and dealing with a deceitful and most unhelpful receptionist who listened to me straining to speak without any sympathy. The manager appeared to tell me that yes indeed there was a strip view room on the 32nd floor and proceeded to check me in with the extra charge. 30 minutes of standing and not once was I offered a seat for my incredible fatigue and being poorly.

Did not sleep a wink. The strip view was in the sitting room and the bedroom faced, you got it, the airport, east facing. So when I can get my eyes open properly, I shall be asking for a west-facing room facing the mountains just to get some sleep on vacation. Never again will I stay at The Hotel! This is the worst reception check-in experience of my life and my husband and I have travelled the world. I would expect any human being to say oh you are sick. Please sit down here and we will sort this out for you. Yes I appreciate you have flown a long way just to stay at our hotel and we would want to do the best to ensure you are happy with us. But instead I got lied to, did not get a wink of sleep and have to face check-in again to get a quiet west facing room (if they tell me there is none, I shall scream!)

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 30, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
pool area overcrowded

THEhotel at Mandalay Bay

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3 of 5 stars
GlasgowSunburnt   1 contribution
glasgow
Jun 29, 2009 | Trip type: Couples
1/1 found this review helpful

Just returned home from las vegas Stayed at hotel mandalay bay
this hotel does not have own pool luss shares pool with mandalay bay hotel The pool was so busy you had to get up really early to find sun beds .Lots of people reserving beds!
$140 per day to rent bed with pads and parasol whooping $600 for cabanan All pools only open at weekend
If you are going to las vegas for some relaxation in the sun Do not pick this hotel

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 29, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
beautifull hotel

THEhotel at Mandalay Bay

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5 of 5 stars
dodopreston   12 contributions
preston lancs
Jun 28, 2009 | Trip type: Couples
0/1 found this review helpful

having justarrivedback home ifeel i have to give this hotel abig shout as it was beautiful, very clean the staff very curtious and the beds are the beds arethe best ever i wantedto spend my whole holiday just lying there watching the massive plasma screen he he, check in took about 10 mins no probs, this is my 1st time to vegas so did not know what to expect but loved the hotel only downside was the price of food and drinks it cost 24dollers for 2x vodka and cokes which to me is very very expensive,i only spent one day by the wave pool which was brill but again my only complaintwould be having to pay 10 dollers for a pint of water the buffet which cost 23 dollers was well worth the price tho and was fantastic would recomend this hotel to anyone but just be aware it.s not cheap!!!!!!!!!!! its about a 10 min walk to centre of vegas we ate in bills gambleing hall quite abit the victoria room that was really good and cost wasok to eat and drink there, you can pay 3 dollers each for a bus that will last 24 hours and you can get on and off anytime and as many times as you like it stops at every hotel along the strip highly recomended for getting about.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since January 16, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Excellent, large rooms let down by disinterested staff

THEhotel at Mandalay Bay

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3 of 5 stars
AndyPandy_London   18 contributions
London
Jun 27, 2009 | Trip type: Solo travel
1/2 found this review helpful

I travelled to Las Vegas for a friend's wedding and spent 4 nights at THEhotel. My friend lives and works in New York and THEhotel at Mandalay Bay was suggested to him as one of the most exclusive hotels in Vegas. It advertises itself as the boutique style hotel but it is anything but. It's got 1117 rooms for a start. It's huge, impersonal and apart from the large standard room size (actually suites) and some of the decor, there's nothing exclusive about it at all. Nearly all the wedding guests who stayed there reported 20 minute to 40 minute waiting times for check in. The bell boys slouch around and look like you're being a nuisance when you as them to get you a taxi. I left the hotel at 6:30am one day, pressed the special button on the door to let them know that the room could be serviced and when I returned at 3:30pm, it hadn't been. That does not seem like the service one would expect from an exclusive hotel. I went down to the pool area and there was an absolute sea of people. Three of us went down together at 9am but it was so busy that we had to carry loungers around in order to be together. There was an area next to the pool that was quieter with better loungers and so we enquired about it. It cost $100 a day for a lounger and $50 for an umbrella. Being stuck with more than a thousand people squashed together felt more like being at a cheap package hotel than anywhere else.
My final comment was about how they treated my friend and his fiance / wife. He had to check out of his room into one of the massive suites they have there for drinks with the guests on the wedding night. He paid $1,300 for this suite. He was told to check out of his standard suite by 11am - which he did. He was then told that the person occupying the large suite he was to move into hadn't checked out and to wait until 1pm. He did this and was then told that he would have to wait until 5pm. He was to get married at 5 and come back to the suite with guests at around 6:30 so this was out of the question. He had told the hotel of his plans when he made the booking and they showed absolutely no can-do or any form of special treatment for his wedding day. After getting quite vocal with them and after being messed around for hours, they finally managed to sort things out and move him into the suite in the early afternoon. It's hardly the way to treat someone on their wedding day, particularly when they have been responsible for bringing around 30 additional bookings to your hotel.

I liked the rooms. Apart from the size, the beds were comfortable and there was a good view over the strip and the airport.
I didn't like the service and the feeling that I was staying in a hotel with service levels like a holiday camp.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since August 25, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Spectacular hotel

THEhotel at Mandalay Bay

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5 of 5 stars
Bartje83   10 contributions
Amsterdam, The Netherlands
Jun 22, 2009 | Trip type: Friends getaway
2/3 found this review helpful

Fantastic place ! Mandalay Bay is one the coolest places in the world, and THEHotel is even more spectacular. Great rooms - bigger than my own apartment in Amsterdam - with great furnishing and style. Floor to ceiling windows offer spectacular views of Las Vegas (especially our room, on the 38th floor with full Strip view).
Staff is great as well, and rooms are cleaned spotlessly. Health club is very nice as well.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25_34
  • Member since November 15, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
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THEhotel at Mandalay Bay Also Known As

  • Hotel Mandalay Bay
  • Mandalay Bay Hotel Las Vegas
  • Thehotel At Mandalay Bay Hotel
  • Mandalay Bay Las Vegas
  • The Hotel At Mandalay Bay
  • Mandalay Bay Hotel
  • Las Vegas Hotel Mandalay Bay
Address: 3950 Las Vegas Blvd S, Las Vegas, NV 89119