I flew from London, UK to Las Vegas for a 1 week relaxing summer holiday with my spouse and booked the entire stay at The Hotel, Mandalay. I wish I had never used orbitz as I could not change my hotel. We were stuck once we received poor service. We asked reception if our room was a strip view? She said they only had rooms with a pool or mountain view left. So I asked for a V suite upgrade. She said they were all fully booked. So I asked to see this pool view room. The view was a far off view of the pool with a huge view of the airstrip and the noise was loud when I turned off the a/c (hotels turn it on if the room is noisy). So I asked to see the mountain view room. She said I could only see 1 room and that was that! I told her I had flown all the way from England and my entire holiday was The Hotel and that the pool room I was shown was too noisy as it was east facing. She then miraculously said oh there is a strip view V suite if you pay $40 + tax per night. She had lied to me about availability! She then said but it is on the 9th floor so you will not see the strip? I was baffled as why would I pay a supplement for a room with a strip view that now does not have a view? So I asked to see the room to see how much of a strip view if any before I pay an extra $40 + tax. She said no. I had my one look. So I asked to see the manager. I was jet-lagged off 18 hours of travelling to get to LV, was under the weather and here I was in distress over check-in and dealing with a deceitful and most unhelpful receptionist who listened to me straining to speak without any sympathy. The manager appeared to tell me that yes indeed there was a strip view room on the 32nd floor and proceeded to check me in with the extra charge. 30 minutes of standing and not once was I offered a seat for my incredible fatigue and being poorly.
Did not sleep a wink. The strip view was in the sitting room and the bedroom faced, you got it, the airport, east facing. So when I can get my eyes open properly, I shall be asking for a west-facing room facing the mountains just to get some sleep on vacation. Never again will I stay at The Hotel! This is the worst reception check-in experience of my life and my husband and I have travelled the world. I would expect any human being to say oh you are sick. Please sit down here and we will sort this out for you. Yes I appreciate you have flown a long way just to stay at our hotel and we would want to do the best to ensure you are happy with us. But instead I got lied to, did not get a wink of sleep and have to face check-in again to get a quiet west facing room (if they tell me there is none, I shall scream!)
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