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THEhotel at Mandalay Bay: Traveler Reviews


3950 Las Vegas Blvd S, Las Vegas, NV 89119
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79% Recommend
4.0 of 5 stars 1,120 reviews
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Just a quick weekend at THEhotel

THEhotel at Mandalay Bay

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5 of 5 stars
Bralo20   25 contributions
Brussels, Belgium
Jun 15, 2009 | Trip type: Solo travel
2/2 found this review helpful

Thursday June 4, 2009 I left Brussels for a quick visit to Las Vegas. Wanting to enjoy the trip to the fullest I decided to go for it and upgraded my flights to business class to make it a real Vegas Experience. The flight from Brussels to Washington by UA went very smooth and staff was great! After boarding the connecting flight to LAS we received notice that there were some issues with some fuelindicators leaving the plane grounded untill repaired. After about 4 hours of waiting the replacement aircraft arrived to take of to LAS. Since I didn't wanted to take a risk I called ahead to THEhotel mentioning that my plane was grounded and that I'll be checking in after midnight. This wasn't a problem and the remarks were noted in the system so that I wouldn't lose my room. After arrival in LAS I took a cab to THEhotel and enjoyed the time talking with the driver. It was a couple of years since being in Vegas but people are still friendly. The entrance of THEhotel is located inside Mandalay Bay or inside the parking space. A bit strange but no problem for me. Due the late arrival there weren't any lines at check-in and a room was issued very quick. I requested a room with some view on the airfield and got a room on the 17th floor from where I could see planes taking off. The room was a pleasant surprise. While some hotels make extremely good pictures and deliver extremely poor rooms THEhotel delivered the room (a suite) just like in the pictures. I was a very nice and spacious room with a large bathroom containing a huge bathtub and a nice shower. I loved it on first sight! The 42" Philips tv in the living room was actually a bit to big to be enjoyable from the couch. It would be better in the bedroom were you are a bit farther from the tv (which is a regular CRT screen). Also the tv in the bathroom is a nice addition. Small but enjoyable. I spend a lot of time on the desk writing some reports, surfing on the internet (expensive, it would be better if compimentary but faster then many other hotels) or doing some research. It was enjoyable to have a nice desk to work from.

Although the bed was very nice and big I actually didn't sleep well in it. I'm used to sleep on a hard bed instead of a soft one and this bed was one of the softest In ever slept in. Enjoyable to relax a bit but I couldn't get any sleep, due this I only slept about 3 hours a night at most. Not the fault of the hotel since probably there aren't to much customers who enjoy a hard bed but it kept me awake ;)

One smaller issue is the airconditiong, there are actually 2 units in the room which can probably cool to a freezing point. Although they AC unit could be set on a specific temperature it seemed to cool when it was not necessary, especially during the night. But this could be fixed by turning them off ;)

I've ordered a couple of times through roomservice and although not cheap the food was actually very good! Never had an issue that it was allready cold or something, everything was just fine and the portions are huge (at least to European standards).

Check out went also very fine, due the fact I was on irregular hours on my room the minibar was never checked upon so I gave them a list with everything I took from the minibar and they thanked me for my honesty (since I didn't leave a credit card they wouldn't be able to charge it afterwards). Lovely and friendly service!

After a quick cabride to the airport I could take my flight back home to Belgium. Leaving with a loss of only a couple of hundreds of dollars (far below the max. loss I calculated) I enjoyed myself again to upgrade the flight to business class (IAD-BRU route). After a quick and delicous meal on the plane (I loved the food which was actually good and that something for a man who hated airline food) I slept for several hours and woke up an hour prior to landing in Brussels on Tuesday, June 9, 2009. After collecting my car from the car hotel it was a short ride to home to grab a quick shower and heading to my office to start a new working day.

It was a very nice stay at THEhotel and I certainly will stay there again in the future, maybe in one of the more expensive suites.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 25_34
  • Member since April 27, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Hotel at Mandalay Bay

THEhotel at Mandalay Bay

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4 of 5 stars
icehouse   2 contributions
uvalde
Jun 12, 2009
1/1 found this review helpful

Stayed at the Hotel June 8th-11th. The lobby was very clean and check-in was a breeze. I was able to get into a room at 11:30 am. Rooms are huge and clean with a very nice bathroom. My only complaint would be the bed. The mattress was pretty lumpy and worn. We also only had two pillows for a king size bed and both pillows were old and worn. If staying at this hotel you will be sharing the pool area with guest of Mandalay Bay. While the pool area is huge it is not relaxing at all. There are alot of people and many young partiers who are very disrespectful to the people around them. We had massages at the spa which I felt were below average for the price. I would recommend this hotel if the price is right but when rates go back up you may want to consider another location.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A Nice Break

THEhotel at Mandalay Bay

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4 of 5 stars
Jesstakach   11 contributions
Westbrook, Maine
Jun 12, 2009 | Trip type: Couples
0/1 found this review helpful

We stayed our first 2 nights at MGM Grand and our last 2 nights at TheHotel. What a difference! Upon entering TheHotel you smell these wonderful white flowers, the lights are soft and soothing, and it is very easy to navigate. Pretty much the opposite of MGM, which I think is constructed as a large smoke-filled maze to disorient the drunk people. TheHotel was a much classier experience and much more relaxing. Reaching our suite was quick and easy, and the room was very nice. Our room was very clean, unlike some of the other reviews I have read, so I can't comment on that. I even took a bath in the giant tub after shopping in the Mandalay Place shops and buying a bath bomb -- it was great!

My only disappointment was with the pool area. The entire reason I wanted to stay at Mandalay Bay was because the pool looked so fantastic. However, for being such a classy hotel, I was surprised that they had no umbrellas at all, basically forcing you to rent a cabana -- which I couldn't afford. So your only option is to enjoy the pool for as long as you can endure the Vegas sunshine, which isn't very long. I think that this is their way to getting people to leave the pool area so more people can visit. The pool area wasn't as big as I thought it would be and the lawn chairs were just stacked upon each other -- it wasn't a very relaxing experience to be crammed in with everyone else. The one benefit of MGM was the large pool structure -- you didn't feel so crowded there. I am very glad that I did NOT rent a cabana, even though I had a cabana credit -- they were not 1/2 as nice as they looked in the picture.

As to location, it wasn't as far away as people have said -- it was about a 10-15 minute walk to get to MGM, and everything else is about a 10-15 minute walk from there. We rented a car which was very helpful, so we could get to wherever we wanted easily.

Overall, I would recommend TheHotel if you want a break from the madness that is the rest of the Vegas strip. The casino was very nice and their drink service was top notch -- my friend ordered a jack and coke and they definitely didn't skimp on the jack -- in fact, I think that's all it was! They were also extremely prompt, and apologized if they took more than 10 minutes to get back to you, which is virtually unheard of anywhere else. I'm still not sure how I feel about the pool situation -- I might try staying elsewhere to find a more relaxing pool scene with umbrellas for shade.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 04, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mandalay Bay... Not what is is advertised as :(

THEhotel at Mandalay Bay

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1 of 5 stars
pinkdork47   1 contribution
New York
Jun 9, 2009 | Trip type: Couples
5/8 found this review helpful

This was our first trip to Vegas so needless to say we were very excited. After going threw every hotel on the strip, we dicided to stay at the so called Classiest Hotel in Vegas, NOT SO MUCH.
Upon our arrival, after waiting in line for about an hour and a half, the girl at the front desk was not very friendly, and seemed like we were putting her because as any first timer would ask alot a questions about the hotel, and where all the good casinos are she looked up from her computer and said "Mam Im trying to do my job, just go to the service desk ok. Hmmm I thought. When we finally got our room I was shocked, The Hotel was disgustingly filthy, The toilets were not clean, the tub Had soap scum and god know what else caked on it, The blow dryer, along with the television did not work, As excited as we were to finally be in vegas, I was ready to do a about face and go back home. When we called the desk to complain, they said they would send somebody up immedatly to fix our tv and to clean the room properly, They seemed genuinely sorry for the way our room was and we were satisfied that as they said they would be up immeaditly, Well after waiting for over 2 hours we left the room, we wanted to start or dream vacation not sit in the room waiting for them to fix our room. On our way pout we stopped at customer service and explained the situation, and once again that someone would be dispached straight up to our room to (ok we will give them one more chance to fix things) we left and went on the strip the first hotel we went to was the luxor, when we walked in our first thought was we should of stayed there instead. We spent the rest of the evening up until about 3 am in the morning we went up and down the strip having no idea how to get around the strip, because the nice people at Mandlaly Bay didnt have the time to tell us about the various shuttle that would take us almost where ever we wanted we wanted to go. We had such a wonderful time at all the hotel and casinos we went to, but there was a dark spot in our excitement worrying what we would come back to at Mandalay Bay. We arrived back at the hoel around 330 am, opened our room which had such a bad musty odor I felt like I couldnt breathe, and not one of our comlaints were fixed. When we crawled into bed that night we pulled off the bed quilt and to our surprise we had dirty filthy disgusting sheets, we decided to sleep on top of the quilt that night.we decided in the morning we were going to demad another room or we would try and get a room at one of the other beatiful hotels we saw that night. when morning came we went right down stairs, and once again told them our story about the room, and recieved the same thing as the night before, they will dipach some one to the room imeadiately. My Husband hit the roof. We went back to the room and started to call around to see if possibly any hotel could accomidate us, after being told that everyone was booked up, we tried the Ballys Las Vega and told them our story and not only gave us a room at a much cheaper room we were given a suite at the same price, They apoligized for the night we suffered at The HOTEL MANDADLY BAY. We walked into our suite and I just cried, this was what we thought were getting at the bay. the suite was beautiful, it was clean and the had changed the sheets. Clean sheets wow I thought. Ballys was beautiful, the location was in the center strip, close to everything anway we wanted to go down the strip. Their rooms were immaculate, and the service is what you would expect of this Classy, Clean, Hotel. I guees when you call Madalay bay, you must specify you want a clean room, clean sheets, and bath tub, because if you dont specify this when you make your reservation, you get what we had, a disgustingly filthy room, and terrible service. Thanks Ballys for saving our first trip to Las Vegas.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
THE Hotel -- a first class place

THEhotel at Mandalay Bay

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5 of 5 stars
nycmom1   12 contributions
NYC
Jun 5, 2009 | Trip type: Family
1/3 found this review helpful

We stayed in an upgraded suite overlooking the Strip over Spring Break. We were with our 10 year old son who really wanted to see Vegas and I had never been there either, but my husband had been several times. We didn't realize it, but we picked the start of March Madness for our arrival, and Vegas was really crowded during that 4 day period. (We had heard stories of how dead it was... not that weekend!) We selected THE Hotel because you do not have enter the hotel through the casino, and we got a large suite, which was very well appointed (I appreciated the footrest in the shower to help women shave their legs -- they must have had a female architect!). The concierge was helpful, but THE Hotel is huge (as are all the hotels on the Strip). If we ever went back, we would stay in a location that was more mid-strip like the Venetian or the Bellagio, because we were far from everything, although my son LOVED the wave pool...
We went to three shows - Tournament of Kings (my son loved it -- it is like WWE!), Lance Burton (my son was called up to stage to hold a birdcage and it disappeared into thin air!), and Beatles LOVE by Cirque de Soleil -- all were amazing. We saw every attraction on the strip -- the volcano erupting at the Mirage, the MGM lions, Sigfried and Roy's Secret Garden (a great place to see dolphins 3 feet in front of you), the Eiffel Tower, the Gondola Ride at the Venetian, the Fountains at the Bellagio. We had the best breakfast in Vegas at the Paris (it really was so much better than the buffet the Mandalay). We ate at BLT Burger for dinner one night, and at Olives at the Bellagio and L'Ami Gabi at the Paris for lunch -- all delicious. We also ate at Fiamma for dinner, which was very snobby and which incredibly would not do pasta with butter and cheese for my son without a big fight. Not very service oriented!! We also saw the Titanic exhibit at the Luxor, which was really interesting and which we recommend.
We had a lot of fun, and my son can't wait to go back! He's angling for his 13th birthday!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since February 24, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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THEhotel at Mandalay Bay Also Known As

  • Hotel Mandalay Bay
  • Mandalay Bay Hotel Las Vegas
  • Thehotel At Mandalay Bay Hotel
  • Mandalay Bay Las Vegas
  • The Hotel At Mandalay Bay
  • Mandalay Bay Hotel
  • Las Vegas Hotel Mandalay Bay
Address: 3950 Las Vegas Blvd S, Las Vegas, NV 89119