This was our first trip to Vegas so needless to say we were very excited. After going threw every hotel on the strip, we dicided to stay at the so called Classiest Hotel in Vegas, NOT SO MUCH.
Upon our arrival, after waiting in line for about an hour and a half, the girl at the front desk was not very friendly, and seemed like we were putting her because as any first timer would ask alot a questions about the hotel, and where all the good casinos are she looked up from her computer and said "Mam Im trying to do my job, just go to the service desk ok. Hmmm I thought. When we finally got our room I was shocked, The Hotel was disgustingly filthy, The toilets were not clean, the tub Had soap scum and god know what else caked on it, The blow dryer, along with the television did not work, As excited as we were to finally be in vegas, I was ready to do a about face and go back home. When we called the desk to complain, they said they would send somebody up immedatly to fix our tv and to clean the room properly, They seemed genuinely sorry for the way our room was and we were satisfied that as they said they would be up immeaditly, Well after waiting for over 2 hours we left the room, we wanted to start or dream vacation not sit in the room waiting for them to fix our room. On our way pout we stopped at customer service and explained the situation, and once again that someone would be dispached straight up to our room to (ok we will give them one more chance to fix things) we left and went on the strip the first hotel we went to was the luxor, when we walked in our first thought was we should of stayed there instead. We spent the rest of the evening up until about 3 am in the morning we went up and down the strip having no idea how to get around the strip, because the nice people at Mandlaly Bay didnt have the time to tell us about the various shuttle that would take us almost where ever we wanted we wanted to go. We had such a wonderful time at all the hotel and casinos we went to, but there was a dark spot in our excitement worrying what we would come back to at Mandalay Bay. We arrived back at the hoel around 330 am, opened our room which had such a bad musty odor I felt like I couldnt breathe, and not one of our comlaints were fixed. When we crawled into bed that night we pulled off the bed quilt and to our surprise we had dirty filthy disgusting sheets, we decided to sleep on top of the quilt that night.we decided in the morning we were going to demad another room or we would try and get a room at one of the other beatiful hotels we saw that night. when morning came we went right down stairs, and once again told them our story about the room, and recieved the same thing as the night before, they will dipach some one to the room imeadiately. My Husband hit the roof. We went back to the room and started to call around to see if possibly any hotel could accomidate us, after being told that everyone was booked up, we tried the Ballys Las Vega and told them our story and not only gave us a room at a much cheaper room we were given a suite at the same price, They apoligized for the night we suffered at The HOTEL MANDADLY BAY. We walked into our suite and I just cried, this was what we thought were getting at the bay. the suite was beautiful, it was clean and the had changed the sheets. Clean sheets wow I thought. Ballys was beautiful, the location was in the center strip, close to everything anway we wanted to go down the strip. Their rooms were immaculate, and the service is what you would expect of this Classy, Clean, Hotel. I guees when you call Madalay bay, you must specify you want a clean room, clean sheets, and bath tub, because if you dont specify this when you make your reservation, you get what we had, a disgustingly filthy room, and terrible service. Thanks Ballys for saving our first trip to Las Vegas.
