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THEhotel at Mandalay Bay: Traveler Reviews


3950 Las Vegas Blvd S, Las Vegas, NV 89119
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79% Recommend
4.0 of 5 stars 1,121 reviews
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A Nice Break

THEhotel at Mandalay Bay

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4 of 5 stars
Jesstakach   11 contributions
Westbrook, Maine
Jun 12, 2009 | Trip type: Couples
0/1 found this review helpful

We stayed our first 2 nights at MGM Grand and our last 2 nights at TheHotel. What a difference! Upon entering TheHotel you smell these wonderful white flowers, the lights are soft and soothing, and it is very easy to navigate. Pretty much the opposite of MGM, which I think is constructed as a large smoke-filled maze to disorient the drunk people. TheHotel was a much classier experience and much more relaxing. Reaching our suite was quick and easy, and the room was very nice. Our room was very clean, unlike some of the other reviews I have read, so I can't comment on that. I even took a bath in the giant tub after shopping in the Mandalay Place shops and buying a bath bomb -- it was great!

My only disappointment was with the pool area. The entire reason I wanted to stay at Mandalay Bay was because the pool looked so fantastic. However, for being such a classy hotel, I was surprised that they had no umbrellas at all, basically forcing you to rent a cabana -- which I couldn't afford. So your only option is to enjoy the pool for as long as you can endure the Vegas sunshine, which isn't very long. I think that this is their way to getting people to leave the pool area so more people can visit. The pool area wasn't as big as I thought it would be and the lawn chairs were just stacked upon each other -- it wasn't a very relaxing experience to be crammed in with everyone else. The one benefit of MGM was the large pool structure -- you didn't feel so crowded there. I am very glad that I did NOT rent a cabana, even though I had a cabana credit -- they were not 1/2 as nice as they looked in the picture.

As to location, it wasn't as far away as people have said -- it was about a 10-15 minute walk to get to MGM, and everything else is about a 10-15 minute walk from there. We rented a car which was very helpful, so we could get to wherever we wanted easily.

Overall, I would recommend TheHotel if you want a break from the madness that is the rest of the Vegas strip. The casino was very nice and their drink service was top notch -- my friend ordered a jack and coke and they definitely didn't skimp on the jack -- in fact, I think that's all it was! They were also extremely prompt, and apologized if they took more than 10 minutes to get back to you, which is virtually unheard of anywhere else. I'm still not sure how I feel about the pool situation -- I might try staying elsewhere to find a more relaxing pool scene with umbrellas for shade.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 04, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Mandalay Bay... Not what is is advertised as :(

THEhotel at Mandalay Bay

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1 of 5 stars
pinkdork47   1 contribution
New York
Jun 9, 2009 | Trip type: Couples
5/8 found this review helpful

This was our first trip to Vegas so needless to say we were very excited. After going threw every hotel on the strip, we dicided to stay at the so called Classiest Hotel in Vegas, NOT SO MUCH.
Upon our arrival, after waiting in line for about an hour and a half, the girl at the front desk was not very friendly, and seemed like we were putting her because as any first timer would ask alot a questions about the hotel, and where all the good casinos are she looked up from her computer and said "Mam Im trying to do my job, just go to the service desk ok. Hmmm I thought. When we finally got our room I was shocked, The Hotel was disgustingly filthy, The toilets were not clean, the tub Had soap scum and god know what else caked on it, The blow dryer, along with the television did not work, As excited as we were to finally be in vegas, I was ready to do a about face and go back home. When we called the desk to complain, they said they would send somebody up immedatly to fix our tv and to clean the room properly, They seemed genuinely sorry for the way our room was and we were satisfied that as they said they would be up immeaditly, Well after waiting for over 2 hours we left the room, we wanted to start or dream vacation not sit in the room waiting for them to fix our room. On our way pout we stopped at customer service and explained the situation, and once again that someone would be dispached straight up to our room to (ok we will give them one more chance to fix things) we left and went on the strip the first hotel we went to was the luxor, when we walked in our first thought was we should of stayed there instead. We spent the rest of the evening up until about 3 am in the morning we went up and down the strip having no idea how to get around the strip, because the nice people at Mandlaly Bay didnt have the time to tell us about the various shuttle that would take us almost where ever we wanted we wanted to go. We had such a wonderful time at all the hotel and casinos we went to, but there was a dark spot in our excitement worrying what we would come back to at Mandalay Bay. We arrived back at the hoel around 330 am, opened our room which had such a bad musty odor I felt like I couldnt breathe, and not one of our comlaints were fixed. When we crawled into bed that night we pulled off the bed quilt and to our surprise we had dirty filthy disgusting sheets, we decided to sleep on top of the quilt that night.we decided in the morning we were going to demad another room or we would try and get a room at one of the other beatiful hotels we saw that night. when morning came we went right down stairs, and once again told them our story about the room, and recieved the same thing as the night before, they will dipach some one to the room imeadiately. My Husband hit the roof. We went back to the room and started to call around to see if possibly any hotel could accomidate us, after being told that everyone was booked up, we tried the Ballys Las Vega and told them our story and not only gave us a room at a much cheaper room we were given a suite at the same price, They apoligized for the night we suffered at The HOTEL MANDADLY BAY. We walked into our suite and I just cried, this was what we thought were getting at the bay. the suite was beautiful, it was clean and the had changed the sheets. Clean sheets wow I thought. Ballys was beautiful, the location was in the center strip, close to everything anway we wanted to go down the strip. Their rooms were immaculate, and the service is what you would expect of this Classy, Clean, Hotel. I guees when you call Madalay bay, you must specify you want a clean room, clean sheets, and bath tub, because if you dont specify this when you make your reservation, you get what we had, a disgustingly filthy room, and terrible service. Thanks Ballys for saving our first trip to Las Vegas.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
THE Hotel -- a first class place

THEhotel at Mandalay Bay

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5 of 5 stars
nycmom1   12 contributions
NYC
Jun 5, 2009 | Trip type: Family
1/3 found this review helpful

We stayed in an upgraded suite overlooking the Strip over Spring Break. We were with our 10 year old son who really wanted to see Vegas and I had never been there either, but my husband had been several times. We didn't realize it, but we picked the start of March Madness for our arrival, and Vegas was really crowded during that 4 day period. (We had heard stories of how dead it was... not that weekend!) We selected THE Hotel because you do not have enter the hotel through the casino, and we got a large suite, which was very well appointed (I appreciated the footrest in the shower to help women shave their legs -- they must have had a female architect!). The concierge was helpful, but THE Hotel is huge (as are all the hotels on the Strip). If we ever went back, we would stay in a location that was more mid-strip like the Venetian or the Bellagio, because we were far from everything, although my son LOVED the wave pool...
We went to three shows - Tournament of Kings (my son loved it -- it is like WWE!), Lance Burton (my son was called up to stage to hold a birdcage and it disappeared into thin air!), and Beatles LOVE by Cirque de Soleil -- all were amazing. We saw every attraction on the strip -- the volcano erupting at the Mirage, the MGM lions, Sigfried and Roy's Secret Garden (a great place to see dolphins 3 feet in front of you), the Eiffel Tower, the Gondola Ride at the Venetian, the Fountains at the Bellagio. We had the best breakfast in Vegas at the Paris (it really was so much better than the buffet the Mandalay). We ate at BLT Burger for dinner one night, and at Olives at the Bellagio and L'Ami Gabi at the Paris for lunch -- all delicious. We also ate at Fiamma for dinner, which was very snobby and which incredibly would not do pasta with butter and cheese for my son without a big fight. Not very service oriented!! We also saw the Titanic exhibit at the Luxor, which was really interesting and which we recommend.
We had a lot of fun, and my son can't wait to go back! He's angling for his 13th birthday!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since February 24, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Easily best experience in Vegas, ranking is bs.

THEhotel at Mandalay Bay

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5 of 5 stars
sm235   11 contributions
NY, NY
Jun 3, 2009 | Trip type: Friends getaway
3/5 found this review helpful

I'm not a big Vegas person, but stayed here with a friend who was visiting family (and were footing the bill for hotels). We jumped around hotels trying to get deals and had the misfortune of staying at Circus Circus one night (a nightmare dump), Bellagio (pretentious garbage whose hallways look like something out of The Shining), The Palms (decent, better than most but lame casino and mall-ish food courts) and finally the last 2 nights at TheHotel. It was like night and day. A suite, not a room... a separate living area space with couch (and a door, so if one person wants to stay up the other doesn't have to hear the TV), desk, full LCD TV (not common in 06), and just classy. Tired of eating out I ordered room service, and got a ribeye. One of the best meals I've eaten, honestly restaurant level room service. The Aquarium is over-rated in Mandalay but the complex houses some conveniences (small shops for drinks and cigarettes) and my all time favorite Vegas restaurant The Burger Bar with Wagyu beef burgers, jalapeno bacon. Go there, Penn & Teller also swear by it, phenomenal burgers. For prices of some of the uber fancy places this place is ridiculous to have this ranked so low on the hotel list. Definitely a top ten if not top five hotel in Vegas, I suspect some of them like the Bellagio are falsely boosted... but hey, it's Vegas.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since November 27, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Girls Getaway Trip Couldn't be Better

THEhotel at Mandalay Bay

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4 of 5 stars
GREENEBEANE   2 contributions
NASHVILLE
Jun 3, 2009 | Trip type: Friends getaway
0/1 found this review helpful

This was a 40th birthday gift from my husband so three girlfriends and I decided to spend part of it in Vegas. THEhotel was perfect for what I was looking for. I wanted something with great pools, great restaurants, close to a casino, and convenient to everything else. The suites were perfect, bedding was superb, great choice of pools(beach, adults only, kids, etc), restaurants that were top notch, and excellent service. I'd stay here again. The ONLY drawback was that it took a day or two to figure out the best way to navigate from THEhotel to the pools, yet still only a 6-8 minute walk or so.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 35-49
  • Member since June 02, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
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THEhotel at Mandalay Bay Also Known As

  • Hotel Mandalay Bay
  • Mandalay Bay Hotel Las Vegas
  • Thehotel At Mandalay Bay Hotel
  • Mandalay Bay Las Vegas
  • The Hotel At Mandalay Bay
  • Mandalay Bay Hotel
  • Las Vegas Hotel Mandalay Bay
Address: 3950 Las Vegas Blvd S, Las Vegas, NV 89119