I just got back from TheHotel and that other reviewer is right. The furniture is kind of dated and looks worn. The alarm clock in my bedroom couldn't be used because one of the big knobs was broken off entirely and missing.

I read that since this property changed hands the new owners are spending their money on other things (like the new City Center development).

Love the public spaces. Love the staff. But this one-time "WOW" hotel is now showing it's age, but not gracefully.

In my room this week the coffee tables in the suite's living room were beat: lots of dings, scrapes & scratches. The arm on the desk chair fell off entirely. The beds are old, mattresses need replacing. There's some sort of liquid stain on the desktop. And the toilet leaks on the floor.

I used to be a regular here but no more. Time for an upgrade.

I almost never stay in 5 star hotels - usually I opt for the middle of the road due to price. But the price for this place made it possible to stay in a fancy place. I really loved the rooms. The lobby was absolutely beautiful, smelled of vanilla, and the Sports box is right around the corner. Awesome. The view of the mountains was great, the bathrooms were perfect. I love the surprise 1/2 bath.
However, we asked for a room with 2 beds, but could not get one. We asked for an upgrade to make up for it and they would not do it. We chose this hotel mostly for the pool - it has a great reputation. However, the pools and hotubs were not heated that day. The heaters were broken, and the staff was unapologetic. We ordered a drink from the waitress at the pool ,and it took her 25 mins to get back with the drinks (we had prepaid for them and couldn't skip out.)
Anytime there was a problem, no one seemed to care. I called and asked for a late checkout so that we could enjoy the pool, since we could not enjoy it the 1st day we were there, and they wouldn't allow it. I told her we had alot of problems while we were there and her answer was a feigned sympathetic "Yeah..." We all got the feeling that since this place is the hot place to be at the moment, they were doing us a favor by allowing us to stay there. Ew.
Overall, I loved the rooms, the staff sucked, but I would stay again.

We arrived at The Hotel hassle free by taxi from the airport, it took about 10 minutes - not long and was reasonably priced. Check in was quick, however the only room they had available had one king and we had requested two queen beds as it was my mum and I staying at the hotel. They agreed to change us first thing in the morning when a room became available. This happened without a problem the following morning and the new room even had a better view of the strip! The service that we recieved at the hotel was first class and the conciege was particularly helpful with our requests.

The first two days of our stay the weather was very hot and therefore we spent the days at the hotel pool and beach. The pool was beautiful and well maintained. We did have to queue for a sun bed as the pool didn't open til 9am. However we are early risers so that didnt bother us and we were able to choose the beds that we wanted opposite the large wave pool.

The Hotel is located at the far end of the strip close to the airport, however the strip and other hotels are easily accessible by mono-rail, tram, bus or taxi. The location suited us perfectly and we liked the fact that the hotel is located slightly away from the main hussle and bussle.

We saw two shows whilst we were there La Reve at the Wynn, which was fabulous and The Phantom at the Venetian which was also very good.

Overall we had a fantastic time at The Hotel and would recommend this hotel highly,