I almost never stay in 5 star hotels - usually I opt for the middle of the road due to price. But the price for this place made it possible to stay in a fancy place. I really loved the rooms. The lobby was absolutely beautiful, smelled of vanilla, and the Sports box is right around the corner. Awesome. The view of the mountains was great, the bathrooms were perfect. I love the surprise 1/2 bath.
However, we asked for a room with 2 beds, but could not get one. We asked for an upgrade to make up for it and they would not do it. We chose this hotel mostly for the pool - it has a great reputation. However, the pools and hotubs were not heated that day. The heaters were broken, and the staff was unapologetic. We ordered a drink from the waitress at the pool ,and it took her 25 mins to get back with the drinks (we had prepaid for them and couldn't skip out.)
Anytime there was a problem, no one seemed to care. I called and asked for a late checkout so that we could enjoy the pool, since we could not enjoy it the 1st day we were there, and they wouldn't allow it. I told her we had alot of problems while we were there and her answer was a feigned sympathetic "Yeah..." We all got the feeling that since this place is the hot place to be at the moment, they were doing us a favor by allowing us to stay there. Ew.
Overall, I loved the rooms, the staff sucked, but I would stay again.
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