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THEhotel at Mandalay Bay: Traveler Reviews


3950 Las Vegas Blvd S, Las Vegas, NV 89119
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Reviews you can trust

79% Recommend
4.0 of 5 stars 1,121 reviews
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Gorgeous rooms, snooty service.

THEhotel at Mandalay Bay

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4 of 5 stars
treehugger99   44 contributions
Los Angeles, CA
Apr 20, 2009 | Trip type: Friends getaway
5/6 found this review helpful

I almost never stay in 5 star hotels - usually I opt for the middle of the road due to price. But the price for this place made it possible to stay in a fancy place. I really loved the rooms. The lobby was absolutely beautiful, smelled of vanilla, and the Sports box is right around the corner. Awesome. The view of the mountains was great, the bathrooms were perfect. I love the surprise 1/2 bath.
However, we asked for a room with 2 beds, but could not get one. We asked for an upgrade to make up for it and they would not do it. We chose this hotel mostly for the pool - it has a great reputation. However, the pools and hotubs were not heated that day. The heaters were broken, and the staff was unapologetic. We ordered a drink from the waitress at the pool ,and it took her 25 mins to get back with the drinks (we had prepaid for them and couldn't skip out.)
Anytime there was a problem, no one seemed to care. I called and asked for a late checkout so that we could enjoy the pool, since we could not enjoy it the 1st day we were there, and they wouldn't allow it. I told her we had alot of problems while we were there and her answer was a feigned sympathetic "Yeah..." We all got the feeling that since this place is the hot place to be at the moment, they were doing us a favor by allowing us to stay there. Ew.
Overall, I loved the rooms, the staff sucked, but I would stay again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25-34
  • Member since July 16, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Fabulous, fabulous, fabulous!

THEhotel at Mandalay Bay

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5 of 5 stars
sophielowes   1 contribution
newcastle upon tyne
Apr 18, 2009
4/4 found this review helpful

We arrived at The Hotel hassle free by taxi from the airport, it took about 10 minutes - not long and was reasonably priced. Check in was quick, however the only room they had available had one king and we had requested two queen beds as it was my mum and I staying at the hotel. They agreed to change us first thing in the morning when a room became available. This happened without a problem the following morning and the new room even had a better view of the strip! The service that we recieved at the hotel was first class and the conciege was particularly helpful with our requests.

The first two days of our stay the weather was very hot and therefore we spent the days at the hotel pool and beach. The pool was beautiful and well maintained. We did have to queue for a sun bed as the pool didn't open til 9am. However we are early risers so that didnt bother us and we were able to choose the beds that we wanted opposite the large wave pool.

The Hotel is located at the far end of the strip close to the airport, however the strip and other hotels are easily accessible by mono-rail, tram, bus or taxi. The location suited us perfectly and we liked the fact that the hotel is located slightly away from the main hussle and bussle.

We saw two shows whilst we were there La Reve at the Wynn, which was fabulous and The Phantom at the Venetian which was also very good.

Overall we had a fantastic time at The Hotel and would recommend this hotel highly,

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 25-34
  • Member since October 12, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Look no further

THEhotel at Mandalay Bay

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5 of 5 stars
VegasJenn   4 contributions
Glasgow, Scotland
Apr 18, 2009 | Trip type: Family
1/2 found this review helpful

This hotel is amazing.
We were upgraded on arrival to a penthouse room on 61. It was bigger than our house!!
There is panoramic views of 3 aspects of Vegas and we were tempted to stay on there and not return to LA.
The "room" left us speechless, which says it all!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25-34
  • Member since April 18, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
Mixed Feelings

THEhotel at Mandalay Bay

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3 of 5 stars
bulletbender   5 contributions
Dothan, Alabama
Apr 16, 2009 | Trip type: Business
0/6 found this review helpful

Figured I would write up a review about this place, stayed here last May for the Choice Hotels convention.

We got two rooms since there were four of us. Our room was fine. I really like the bedding these big-time hotels have. The room was clean enough for me.

But I had to give it three stars because of two things. In the other room we had, their A/C unit was not in working condition. The first night, they struggled, in the morning they called and said it'd be fixed. We went on to the convention, came back, and they got stuck again without the A/C. Memory is fuzzy now, so don't remember if they got it the next day or not, but I'm pretty sure that they were out of luck for the duration of our stay there.

Also, there was just something about that t.v., that I just didn't like. I'm not going to go much into this because I may be confusing this with the Hard Rock there, as I've stayed in both places the same amount of time.

Check-in, check-out wasn't as speedy as I liked was the second thing. Although when we did get up to the desk, the staff WAS friendly...it's one of those things where you just don't know when the traffic is going to get too much. But it did, and the wait was just bleh. So expensive that I'm just not sure it was worth it, of course, we had no choice and ppl that tend to stay at these high-ends usually don't have a choice(conventions, gambling convenience, etc).

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 18-24
  • Member since September 02, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Almost THEbest

THEhotel at Mandalay Bay

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4 of 5 stars
GORUk   14 contributions
Beaconsfield, United Kingdom
Apr 12, 2009 | Trip type: Couples
3/4 found this review helpful

We included THEhotel in our recent package holiday to the West Coast USA through Virgin Holidays. This separately branded “all suite” hotel is part of the Mandalay Bay and provides high quality suites in a more relaxing and up-scale environment. Everything is labelled “THE”, including the shop, bar, restaurant, coffee shop and toilet paper. It has its own spa although the Mandalay Bay spa is bigger and better. Being a short walk from the Mandalay Bay casino it is quieter and less frantic than its neighbour and also has better working lifts! Try not to get a 3rd floor room as this is the lowest floor with a limited number of rooms probably used when the hotel is full and there are no meetings in the meeting rooms which fill most of this floor. Being the lowest rooms they are on the same level as the flat roofs so the view is not good. Finally, be aware of THEsmell from the stench pipes outside the 3rd floor windows and the restrooms on the ground floor. Apart from this THEhotel is great (not cheap but great).

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group I prefer not to answer
  • Member since December 10, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $222 (year-round)
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THEhotel at Mandalay Bay Also Known As

  • Hotel Mandalay Bay
  • Mandalay Bay Hotel Las Vegas
  • Thehotel At Mandalay Bay Hotel
  • Mandalay Bay Las Vegas
  • The Hotel At Mandalay Bay
  • Mandalay Bay Hotel
  • Las Vegas Hotel Mandalay Bay
Address: 3950 Las Vegas Blvd S, Las Vegas, NV 89119