Myself, my brother and some friends were in Vegas for a birthday party April 6-9th. My brother and myself had suites at TheHotel and it was a pleasure staying there for the most part. Check in was quick and easy. My brothers room was not ready however mine was so he left his and luggage in my room and we were able to go walk the strip, gamble etc until his was ready. Now for inconveinece number one. The front desk clerk told him his room would be right down the hall and he would notify cleaning staff and it would be ready within a hour and a half. They told him they would call him on his cell phone. This was at 10:30 am or so the first day. We went and walked around etc and by 2pm stil no phone call so we stopped by the desk and were told he shouldnt have told us a time and his room still was not ready. They finally called close to 3 pm. If we had not had another room this would have been a major inconvenience. If the room is not ready til 3 when check in time is then dont tell people that it will be its as simple as that. We got his room finally and everything after that, food, cleaning service etc was great. Until the last night that is. My brother went back to his room toward dinner time and the card wouldnt open the door, he then went to the front desk who told him the problem was fixed and gave him new cards for the door. Those didnt work either. We had to wait for security who could not open the door and then engineering who had to put a new lock on all the time while we waited. So after that two hour process from desk to fixture being replaced we were not happy as we missed the last night having dinner with our friends. After this incident we went to the front desk and not only did they comp his last night but mine as well due to us both missing dinner and also gave us a large food credit for the restaurants.
Overall I would highly recommend this hotel. The service was great and to be fair since they compensated the both of us for the lock mishap when it wasnt even my room I would have to say I cant complain too much.
The only thing about this hotel is it is at the far end of the strip so other than the Excalibur and the Luxor which are connected everything else is a walk or a cab ride so just be aware. The food, service and even the gambling were great as far as various denominations and different slots and table games. I would stay there again no problem.
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