Everything about Thehotel at Mandalay Bay was classy. The room was great and we loved the Cafe and the view from Mix is a must see. The spa and gym were amazing and there was an excellent selection of restaurants in the Mandalay complex. The staff was efficient and responsive, but we did have some problems with the maid service (we’d leave at 9am and return at 4pm and the maid was just getting to the room). A big drawback for us was the lack of a coffee maker in the room (a must have for us) and the location at the far end of the Strip. Getting anywhere else along the Strip was either a considerable walk or required a taxi. The tram that serves the three resorts (Mandalay Bay, Luxor and Excalibur) was down during our visit. While we enjoyed our stay at Thehotel, and rate it highly in most categories, we would probably stay somewhere nearer the heart of the strip on our next visit.

I had booked a reservation about two months in advance for the standard 725 sqft suite. When I went to check in I was informed that I had been upgraded to the 1800 sqft penthouse. It was a beautiful room on the 61st floor with great views and was by far the nicest hotel room I have ever stayed in. Some reviews complained about the noise from the club above, but from bieng only three floors below it we couldnt hear a thing.

We stayed at THE HOTEL for a long weekend in March. Everything about the hotel was class. I loved the rooms, the atmosphere and resort. Only strange drawback was the lack of a coffee maker in the room. A must have, especially in Vegas! Loved the MIX both bar and restaurant. We will def. be back1

I gave TheHotel a rating of 2/5 stars for the atmosphere, location, and value for money.

First, Mandalay Bay is too far down the strip. The tram was broken the week we were there. We ended up renting a car for the last two days, so we could get around more quickly. I will stay in the Center Strip next time (probably at the Paris Hotel, which has much cheaper restaurants and light colored decor and a central location).

TheHotel was lovely and elegant, but VERY dark! Even with all the lights on, the room was dim, and all of the colors were muted and depressing. The walls in the lobby were black - sleek, but dark. It was so dark in The Coffee Shop I couldn't read the labels for the milk (1% whole, half & half?). The flowers in the lobby (Calla lilies) and black and white artwork simply added to this morbid effect.

The Hotel was very expensive. I got a good deal on the room rate (179/129) but a $14.99/ day fee for Internet is ridiculous. It was $12 for a drink at the Beach. We ate at the Coffee Shop, to grab breakfast to go - banana, croissant, and tea cost $12, and the Beach Cafe - $40 for 2 hotdogs that were bland, french fries, and 2 drinks.

All of the staff I came into contact with were gracious and welcoming. The front desk staff spoke at the speed of light. I didn't have too much trouble understanding them (being from the East Coast, I guess!) but my mother-in-law couldn't understand a word any of them said.

We couldn't figure out how to change the clock in our room for daylight savings time. We unplugged it, because it was so bright, and the maids plugged it back in. They also wouldn't leave stuff like the tissue box and extra pillows, where we put them.

There was no coffee/teapot in the room. The mini-bar was well-stocked and typically priced.

The bathroom and amenities gorgeous, but there was no fan to clean the air or dull bathroom sounds. The walls were not very thick. People in the hall and people flushing the door toilet next door woke up up every night.

The view was nice but at 3AM I could hear dumpsters and sirens, 24 stories down. There was a long wait for the elevator (only 3 of the 5 were operational.

The beds were comfortable, but the linens were so starchy and scratchy I had to cover my pillow with my bathrobe.

Everything was pretty clean, but our towels were getting threadbare and had black marks on them. I had to call for new ones that were also stained.

It was a REALLY long walk to the pool, which is shared with Mandalay Bay. We were so looking forward to the pool! It was a primary reason for selecting TheHotel and it was a bit chilly to fully enjoy. There were no changing rooms or lockers. There was a fee for tube rentals. The music was obnoxious - not beachy, not peaceful - top 40 dance mixes. Not at all what I expected.