Having not been to Vegas since I was barely old enough to remember, I decided it was time to return. My girlfriend in tow, who had never been, I wanted to make this truly a great experience all around. I'm one of those people who typically scours sites like TripAdvisor relentlessly, looking for the perfect place.
However, there does come a point where you have to realize there is no hotel out there that has a perfect track record of not getting you robbed, treated poorly, financially betrayed or otherwise. Despite numerous reviews on THEHotel that described those things, I took the plunge and booked on Travelocity. $130 a night for three nights, with a $75 discount on the third night for booking with a mastercard. At the time of booking, I felt pretty good considering that a steal. I was not wrong.
Cab fare to and from THEHotel/the airport was $15 and about ten minutes of travel time. You enter from an underground parking facility that may seem cold, but is a forgettable prelude to the experience of actually walking into the lobby. The main entryway is dynamic, and sets the tone for the rest of the hotel. As previous reviews describe, this is not a casino hotel. This is a seperate experience. Very, very quiet, subdued, modern, and service oriented. There are hotel employees all around waiting to assist you. I checked in at 3:45pm with no wait. I politely asked the desk attendant for a room on a high floor if possible. He said he had something for me. On arrival to the room, I realized he did indeed. On the 31st floor, with floor to celing windows featuring a panoramic view of the southern end of the Las Vegas strip, predominately featuring Luxor with the City Center construction and Excalibur in the distance and MGM Grand to the right. I was admittedly bewildered that I got this good of a view for the travelocity theft-price that I paid.
The rooms are pretty spectacular. The pictures on here give you an excellent indicator of the size, design and quality of the rooms. The only complaints I could come up with were some odd volume control issues with the main TV, and an IPOD clock that would not show the correct time. Also, unfortunately, THEHotel suffers from a very bad case of thin wall syndrome. You will be able to hear, word for word, what's going on in your neighbor's lives, unfortunately. Other that those issues, absolutely no problems. Incredibly comfortable beds, amazing bathrooms (yes, plural), great sofa.
Location wise, previous reviewers are quick to point out that THEhotel is somewhat painfully located on the extreme south end of the strip. The free tram from Mandalay to Excalibur makes arrival at the tropicana intersection quick and painless, but anything north of that is admittedly a bit of a trek (about 15 minutes up to Bellagio). In retrospect, I probably would of paid to get a Monorail pass so I could board at MGM and move up the strip quicker, but it could of been worse.
Mandalay, as a resort property all together, is very nice. I can't comment on the dining, as we admittedly ate at several other casinos and restaurants instead during our trip, but we did splurge on room service for breakfast our first morning. The food was good, and the service prompt and friendly. In regards to in-room internet, I have the standard complaint that if Motel 6 can provide free wi-fi in this day in age, THEHotel at Mandalay Bay can provide free wi-fi. Alas, it's $13.99 a day.
On checkout, I noticed I had two problems with my bill. A minibar charge without merit, and an internet access charge for one day that went on a seperate credit card when I bought it, and shouldn't of been billed to the room. When I brought both of these issues up at checkout, both charges were immediately removed without any question or hesitation whatsoever.
The baggage staff efficiently and safely stored our bags for a few hours as our plane wasn't leaving until later that evening. As we left, we were genuinely welcomed to return soon by the baggage staff.
I'm typically a traveler of variety, and rarely like to stay at the same property more than once. Las Vegas is certainly a destination that offers some of the most variety available anywhere in the world in terms of accomodations.
That being said, i'll be returning to THEHotel later this year for a longer stay. My highest reccomendations.