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THEhotel at Mandalay Bay: Traveler Reviews


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4.0 of 5 stars 1,013 reviews
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Shouldn't have listened to those friends...

THEhotel at Mandalay Bay

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2 of 5 stars
YYZErnie 9 contributions
Toronto, Canada
Jan 6, 2009
7/10 found this review helpful

I had really great hopes for THEHotel, arriving on Boxing Day (December 26), 2008. Two friends had independently told me how cool this place was, and how much I would enjoy the cosmopolitan feel of the rooms. So I thought I would give it a try. Indeed, I was really looking forward to the 4 nights there!

On arrival, there were only 2 people at the reception desk, and there was a lineup. We had booked THESuite through the hotel website, and had bought the Exotic Escapes package that included a $300 coupon for Mandalay Place, half-price tickets for Mamma Mia and some return airfare voucher. If you buy this package, know that the $300 DOES NOT cover spa treatments (I foolishly did not read the fine print...). Second, the spa had been advertising a deal in the elevators whereby if you came in for 2 spa treatments on the same day, the second, lesser-priced treatment was half-priced (at check-out, the front-desk person told me that that wasn't part of the package...). Turns out that the half-price deal on Mamma Mia tickets ended December 21 (we arrived December 26) and I never saw anything about any return airfare voucher.

The suite was nicely furnished although there was no chair for the desk (you probably shouldn't be working anyways...), and a sconce was "out" in the bathroom. During our time there, a desk chair never appeared and the bulb for the sconce was not replaced. The two little square coffee tables in the living area had looked as if they had seen better days and oddly, there was no coffeemaker in the room.

As others have said, the location of THEHotel is awful. If THEHotel had anything to offer that was unique and could not be found at the Venetian or the Bellagio, then maybe I would reconsider... But all that I want when I go to Vegas (proximity to good restaurants, proximity to shopping, proximity to show venues) can all be had at the Venetian or the Bellagio. And the the staff at those properties are more plentiful, nicer and more helpful. I should have followed my instinct and stayed at the Venetian or the Bellagio. They are far better properties, and their locations are much more conducive to getting out and about.

  • Liked — The cushy headboard.
  • Disliked — Value for the money.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Friends
  • Age group 35-49
  • Member since July 06, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Robbed in TheHotel

THEhotel at Mandalay Bay

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1 of 5 stars
CairoMan 1 contribution
Maryville, Tennessee
Jan 5, 2009 | Trip type: Family
5/6 found this review helpful

We left or room at 10 am and returned a little after noon on our second day for breakfast downstairs to find our DVD player stolen. The connected XBOX 360 and our video camera and cell phones were not taken. They did not even take the power cord or AV cords for the player, but simply unplugged them. I believe the thief thought it was a notebook computer as it was thin and hence could be placed inside a jacket and easily hidden. Hotel security took our data and when asked how the thief had gained access to a locked room, he stated that perhaps the door didn't lock and a "door pusher" came along during that time and stole our item. When we spoke with the manager immediately after the event, she seemed indifferent. (We did file a report with the local police department as we wanted to be sure this would be on record somewhere.) The hotel, of course, is not responsible and thus has zero incentive to find out what actually happened. We were told by hotel security that no hotel employee had accessed our room while we were gone. I personally tested the door a dozen times or so, once as we left with the security guard. It locked everytime. I teach physics at a local college and find it difficult to believe that this expensive system happened not to function this one time. My best guess involves the floor manager, who rang our doorbell about 9:30 to ask if we needed room service. While I was talking to him I believe he placed some tape over the lock on the door frame so it would close but not lock. My son stated that he seemed quite interested in what he was doing on the desk as I was talking with him. I just wanted him to leave so we could get ready to go down for breakfast at Starbucks. Then, when we were gone he could enter our room, take any interesting items, remove the tape and clean if needed, all without any record of the room having been entered. This is the only possiblity I can think of as I am sure the door had "locked". The hotel informs me that it is our responsibililty to keep all valuables in the room safe. Noted, but it is a pain quite honestly and we figured it should be safe in the locked room with limited (and recorded) access. We have used this DVD player and XBOX like this for the past 5.5 years in Cancun, India, and all over the U.S. including Orlando and have never had a problem. Guess we have been lucky and we learned a hard lesson. Perhaps this may help you avoid a similar situation. In sum, I must say that I believe the Hotel system has it sweet right now. They have no responsiblity whatsoever unless you leave the items with them at the front desk, if you care to do that. This certainly made the cost of our stay a lot more expensive and with bad experience, we will not stay here again.

  • Liked — It had two rooms, a bedroom and a separate living area
  • Disliked — Beiing robbed
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 05, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Great food / Wine, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
The Perfect Choice

THEhotel at Mandalay Bay

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5 of 5 stars
Carol9040 1 contribution
Saskatoon SK Canada
Jan 4, 2009 | Trip type: Couples
1/1 found this review helpful

I am picky when it comes to hotel rooms, but this hotel is fantastic. Our room was just one of their regular suites, but the furnishings, bathroom, view etc. were excellent. I did not have a problem with anything in the hotel. It was so peaceful and calm and totally high class.

The restaurant was not overpriced either. Eggs Benedict was $12.95 and who could fault that? There were great restaurants a short stroll from our room. We did a tasting menu at Fleur de Lys which was the best meal I have exprienced. Just beware the wine paring will pour you out of the place. The House of Blues restarurant was exceptional for breakfast.

We got around mainly by taking the free tram from the hotel to the Excalibur and then transferring onto the tram that goes along the strip (you have to go thru the MGM Grande to get to it). We finally figured out that if the traffic was light it was much more expedient to take a taxi to get around. It takes way to long to walk thru every casino on the tram stop just to get across the street.

If you get a chance rent a car and drive out to the Valley of Fire.

  • Liked — Large suite
  • Disliked — No fridge just a mini bar that charged you if the item was moved.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay November 2008
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 23, 2007
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Tourists
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Great hotel, but with a few drawbacks

THEhotel at Mandalay Bay

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4 of 5 stars
deafbat 2 contributions
deafbat
Jan 3, 2009 | Trip type: Couples
4/4 found this review helpful

Just got back from Vegas, where we stayed at THEhotel for 5 nights. It's a beautiful hotel and the suites are absolutely lovely. We also had a great view from our room.

The pros:
Staff were friendly and polite and the service was good. Note that if you're a VIP guest, you may be able to get a late checkout for free. It's also extremely easy to get to the Luxor and the Excalibur from THEhotel as they're all connected. The Player's card is under the MGM brand, which means you can gamble at a number of different casinos and still collect points for it.

Things to consider (I wouldn't really call them 'cons'):
One thing to bear in mind when staying at this hotel -- it's located right at the south end of the strip, so getting to other hotels near the north end of the strip can be a bit of a pain if you're planning to take the bus. Vegas traffic (and the fact that the bus stops at almost every hotel along the strip) means that it can take maybe about 45 minutes to get from THEhotel to the Stratosphere or Circus Circus. If you're planning to cab though, then it won't be much of an issue -- the cab ride will be quick since you don't make stops in between. You could also ask the cabs to go by the back roads instead of going down the strip, which will speed up your trip a lot since you won't have to deal with strip traffic.

Also, because of its location, THEhotel is a bit quieter than the hotels located in the middle of the strip, which may be either a good or bad thing, depending on the kind of experience you're looking for.

We didn't find the food around THEhotel great. We tried the breakfast buffet at Mandalay Bay, which was pretty disappointing. Also ate at Mix, which is on the top floor of THEhotel -- were rather underwhelmed by that too. Didn't try the other restaurants though (and there are a lot of them at Mandalay Bay), so no comments about them. In any case, it's easy enough to get to the other hotels by bus / cab, or even to walk over to the Luxor (we tried the dinner buffet there, which was not bad).

Overall though, our stay at THEhotel was a great experience -- definitely worth staying there if you bear in mind the few points I mentioned above.

  • Liked — Beautiful rooms.
  • Disliked — The restaurants we tried weren't great.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 08, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $248 (year-round)
The Best Ever

THEhotel at Mandalay Bay

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5 of 5 stars
OklaOnthego 4 contributions
okla
Jan 1, 2009 | Trip type: Couples

This was the cleanest, friendliest, most accomodating, very attractive hotel and great for the price. Each room is a suite. and its connected to the Mandalay Bay resort and casino. but its on its own with service and I loved this place. Only thing i didnt like was the pool was so crowded, but thats not their fault..loved it would stay again.

  • Liked — two baths and seperate bedroom, living room, tv in every room yes bathroom too, and you get to keep the robes and slippers and just clean very very clean
  • Disliked — pool was overcrowded
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Gambling / Casinos, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $248 (year-round)
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