We left or room at 10 am and returned a little after noon on our second day for breakfast downstairs to find our DVD player stolen. The connected XBOX 360 and our video camera and cell phones were not taken. They did not even take the power cord or AV cords for the player, but simply unplugged them. I believe the thief thought it was a notebook computer as it was thin and hence could be placed inside a jacket and easily hidden. Hotel security took our data and when asked how the thief had gained access to a locked room, he stated that perhaps the door didn't lock and a "door pusher" came along during that time and stole our item. When we spoke with the manager immediately after the event, she seemed indifferent. (We did file a report with the local police department as we wanted to be sure this would be on record somewhere.) The hotel, of course, is not responsible and thus has zero incentive to find out what actually happened. We were told by hotel security that no hotel employee had accessed our room while we were gone. I personally tested the door a dozen times or so, once as we left with the security guard. It locked everytime. I teach physics at a local college and find it difficult to believe that this expensive system happened not to function this one time. My best guess involves the floor manager, who rang our doorbell about 9:30 to ask if we needed room service. While I was talking to him I believe he placed some tape over the lock on the door frame so it would close but not lock. My son stated that he seemed quite interested in what he was doing on the desk as I was talking with him. I just wanted him to leave so we could get ready to go down for breakfast at Starbucks. Then, when we were gone he could enter our room, take any interesting items, remove the tape and clean if needed, all without any record of the room having been entered. This is the only possiblity I can think of as I am sure the door had "locked". The hotel informs me that it is our responsibililty to keep all valuables in the room safe. Noted, but it is a pain quite honestly and we figured it should be safe in the locked room with limited (and recorded) access. We have used this DVD player and XBOX like this for the past 5.5 years in Cancun, India, and all over the U.S. including Orlando and have never had a problem. Guess we have been lucky and we learned a hard lesson. Perhaps this may help you avoid a similar situation. In sum, I must say that I believe the Hotel system has it sweet right now. They have no responsiblity whatsoever unless you leave the items with them at the front desk, if you care to do that. This certainly made the cost of our stay a lot more expensive and with bad experience, we will not stay here again.
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