The Hotel is a very nice hotel, but I get the impression they have cut back on a lot of staff in order to save money. We arrived a couple days after the snow storm. We waited 20 minutes to check-in at 11pm at night, while 2 agents handled the 2 parties in front of us. When we got to the counter, we had to be transferred to Mandalay Bay because the power had been out in the hotel and the room “had issues”. However, we received a $150 food credit on our room for the inconvience. Most guests were receiving a refund for the room night, but because we purchased through a tour operator they could not refund us directly. We were fine with this offer, which worked out to $50 per person staying in the room. The front desk agent noted we could use the credit at any of their properties and named all hotels under their ownership. They then offered to call us the next morning and have us transferred back to TheHotel where the front desk agent further noted the rooms were much nicer. He was very friendly and apologized for the inconvenience. By noon the next day we had not heard from TheHotel so called down to the Mandalay Bay to check on the situation and have a bellman move our bags back to the other property. They noted a room was available and would send the bellman up in 5 minutes. 20 minutes later there was no sign if anyone so we hauled our bags back over to The Hotel and re checked in ourselves. The rooms are very nice and the bathrooms are amazing. We were out of the hotel until 11pm and upon our return a message was waiting for us to call the front desk. The agent advised us we would have to move from floor 24 to 23 due to work being done as a result of the storm and they would be required to turn off the hot water. The agent advised a bellman would be sent up in 5 minutes. 20 minutes later I called back down and spoke to the same agent (with a very distinctive voice) but she did not recall our conversation, but would send someone right up as we just wanted to go to bed. As she was advising me of this, two strangers entered our room. Since they had checked us out of our room to move, in the mean time they had re checked in a new couple to our room and issued them keys. Odd since we were told we had to move due to no hot water and loud construction. All I can say is I am glad we were dressed. The poor couple was very embarrassed and we asked for another $150 credit for this mix-up and inconvenience which was immediately granted. The bellman showed up minutes later and all he could say was “oops”. No apology, just bad jokes. He kept looking in our shopping bags and asking us about our purchases all the way to the new room. We were fairly frustrated at this point and did not tip the bellman for the move. He made it very clear he was not happy about this and mumbled “crap this” under his breath as he left the room. The new room was exactly the same as the last, but no longer had the strip view. On the 4th day of our stay we asked for a late checkout which was granted and left the room at 1230 to checkout. We wanted to use the remaining credit for lunch, but was told we had to use it before we checked out and vouchers were not an option. We had to be out of the room by 1pm, so we decided to go over to the buffet and bill lunch to the room and then call back over to checkout. The front desk printed a copy of our bill which noted our Bellagio buffet purchase would not be covered as he insisted the credit could only be used at the Mandalay Bay restaurants. As this was not what we were told upon receiving the credit we insisted it be covered. After the agent spent 10 minutes speaking with his manager, he returned agreeing to pay the cost with our credit, plus a whole new, not so friendly attitude towards us.

We chose THEhotel as our home base for our first trip to Las Vegas, on Halloween weekend. We had a great time and would definitely stay here again.

WHAT WE LIKED:
Decor (both in lobby/common areas and suite), background music, the hotel's aromatherapy scent (we usually hate fragrances applied on a room- or building-wide level but found this to be lovely and soothing), view from our suite (best on floors 30+), our bathroom (giant soaking tub for 2), the beach/pools, the variety of restaurants in the complex, and the relative quietness of the property compared to other hotel/casino complexes.

WHAT WE WEREN'T CRAZY ABOUT:
Holy Crap! The prices at MIX were ridiculous. We thought for those prices it should have been one of the best meals of our lives, but it wasn't. The service was top-notch, the decor and view were spectacular, and the food was excellent - but not stellar, if you're a reasonably well traveled fan of food. Also, I'm pretty sure my second cocktail was completely devoid of vodka, which at $18 each (heck, at any price), it should not be.

BE AWARE:
As many reviews have noted, THEhotel is at the far south end of the Strip. If you need to get to the far north end of the Strip during rush hour or on the weekend, give yourself ample time for the Deuce, a taxi, or the monorail. If you plan on spending a lot of time at other casinos, you may want to choose a hotel more centrally located. But if you want to get away from it all, THEhotel is a great choice!

I booked a one bedroom suite at THEhotel for business ,asked for a high floor but "none above the 5th floor was available." Mind you, that was hard to believe but OK... The hotel and casino looked fairly empty. The checkin staff was not overtly rude nor above par. Average.

Upon entering the "updated suite", it was clear the carpet in the main room had not been vaccuumed. A piece of pizza crust in the corner off the tiled entry door. There were some debris of sorts fronting the couch. Particles of hair remained on the bathroom floor. This was not intolerable to me as my wife was not traveling with me. Maid service arrived at about noon and took care of the issue.

I heard it snowed the day prior. This may or may not have triggered the subtle flickering of lights in my room as I took care of business on the internet. The next day, this on and off flickering continued till about 10 am. Then the electricity completely went out. No employee I encountered knew why. I left the hotel for the day to attend business appointments. Never mind that some of my work on my laptop was lost due to the sudden outage. I'm sure THEhotel did not induce this power failure to test my patience. I returned about 5:00 pm. The power outage had not been corrected. They were telling everyone, "It would not be resolved tonight."

Employees were kind enough to give out glow sticks that proved futile if you needed to pack things in the dark. Everyone booked at THEhotel were being re-booked to the Mandalay. The front desk informed me I had a regular deluxe room. Never mind I am paying good fare for a suite. After explaining this to the front desk, she tells me she'll give me the regular room for a discount of $99. Really???!!! I was also charged $13.99 for internet access per day which she agreed to remove the charge for that day. Thank you very much. If this is the manner that THEhotel takes care of their guests, I will go elsewhere. And I did. The Bellagio took me in.

That night, I decided to play and check other casinos. Only THEhotel was experiencing this power outage. Sadly, if they'd not given the impression they cared only about taking your money, I'd have gladly given them my business as well as booking employees for future stays. Not now.

This was my first stay at THEhotel thinking it would be a nice change of pace. That, it surely was. It has not proven to be anything substantially above average. I'd like to stress that no one at THEhotel was overtly rude. It's just not anything to sing about. The Bellagio, Venitian, Palazzo or the Wynn are still the places to look towards if you are aiming for a certain caliber of class. The Signature and Four Seasons are other venues if you are looking for a non-gaming place to stay. Good luck.

Just got backed from The Hotel and don't have much to complain about. The weather was not what we had expected when we booked it, rain was in the forcast for most of the week. one day it did rain, but on wednesday it snowed all day and my girlfriend was so happy, glad we had views of the surounding mountains becasue they were coverd in white.
The Good:
- living room; roomie, 1/2 bathroom, plasma tv, dvd player, desk to work at, internet connection (for a fee), and a very comfortable couch!
- Bed room; roomie too, decent sized tv, plenty of room to put you belongings, in room safe, and an ihome.
- Master bathroom glass walk in shower, tub that fits 2, dual sinks, 15" tv , and if you forget to bring something they provide toothbrush and tooth paste, mouth wash (don't recommend on using it bad after taste), shaving kit, and the norm; soap, shampoo, conditioner, bath salts, lotion.
- Check in/out was in line combined not longer then 5 minutes.
- A short walk, maybe 2 minutes to the casino at the Mandalay Bay.
- They have a little mini mart, coffee shop, lounge, cafe downstairs, and MIX is at the top.
The bad: honestly only think i can complain about is the bed, its not the best, but surly i've stayed in my share for hotel rooms and its not the worst.

Over all would highly recommend this hotel, all the staff was great and helpful, housekeeping kept the room looking great, and room service was quick and efficient. It was what i was expecting!!!!