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THEhotel at Mandalay Bay: Traveler Reviews


3950 Las Vegas Blvd S, Las Vegas, NV 89119
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79% Recommend
4.0 of 5 stars 1,119 reviews
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[ Date ] [ Rating ]
Conserve Electricity but no power all day is ridiculous!

THEhotel at Mandalay Bay

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2 of 5 stars
ExecDude   1 contribution
Washington, DC
Dec 20, 2008 | Trip type: Business, Solo travel
5/7 found this review helpful

I booked a one bedroom suite at THEhotel for business ,asked for a high floor but "none above the 5th floor was available." Mind you, that was hard to believe but OK... The hotel and casino looked fairly empty. The checkin staff was not overtly rude nor above par. Average.

Upon entering the "updated suite", it was clear the carpet in the main room had not been vaccuumed. A piece of pizza crust in the corner off the tiled entry door. There were some debris of sorts fronting the couch. Particles of hair remained on the bathroom floor. This was not intolerable to me as my wife was not traveling with me. Maid service arrived at about noon and took care of the issue.

I heard it snowed the day prior. This may or may not have triggered the subtle flickering of lights in my room as I took care of business on the internet. The next day, this on and off flickering continued till about 10 am. Then the electricity completely went out. No employee I encountered knew why. I left the hotel for the day to attend business appointments. Never mind that some of my work on my laptop was lost due to the sudden outage. I'm sure THEhotel did not induce this power failure to test my patience. I returned about 5:00 pm. The power outage had not been corrected. They were telling everyone, "It would not be resolved tonight."

Employees were kind enough to give out glow sticks that proved futile if you needed to pack things in the dark. Everyone booked at THEhotel were being re-booked to the Mandalay. The front desk informed me I had a regular deluxe room. Never mind I am paying good fare for a suite. After explaining this to the front desk, she tells me she'll give me the regular room for a discount of $99. Really???!!! I was also charged $13.99 for internet access per day which she agreed to remove the charge for that day. Thank you very much. If this is the manner that THEhotel takes care of their guests, I will go elsewhere. And I did. The Bellagio took me in.

That night, I decided to play and check other casinos. Only THEhotel was experiencing this power outage. Sadly, if they'd not given the impression they cared only about taking your money, I'd have gladly given them my business as well as booking employees for future stays. Not now.

This was my first stay at THEhotel thinking it would be a nice change of pace. That, it surely was. It has not proven to be anything substantially above average. I'd like to stress that no one at THEhotel was overtly rude. It's just not anything to sing about. The Bellagio, Venitian, Palazzo or the Wynn are still the places to look towards if you are aiming for a certain caliber of class. The Signature and Four Seasons are other venues if you are looking for a non-gaming place to stay. Good luck.

  • Liked — Spacious 1 bdrm
  • Disliked — PROLONGED POWER OUTAGE
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since December 20, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Hotel Was The Best

THEhotel at Mandalay Bay

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5 of 5 stars
park25hybrid   2 contributions
moval, ca
Dec 19, 2008

Just got backed from The Hotel and don't have much to complain about. The weather was not what we had expected when we booked it, rain was in the forcast for most of the week. one day it did rain, but on wednesday it snowed all day and my girlfriend was so happy, glad we had views of the surounding mountains becasue they were coverd in white.
The Good:
- living room; roomie, 1/2 bathroom, plasma tv, dvd player, desk to work at, internet connection (for a fee), and a very comfortable couch!
- Bed room; roomie too, decent sized tv, plenty of room to put you belongings, in room safe, and an ihome.
- Master bathroom glass walk in shower, tub that fits 2, dual sinks, 15" tv , and if you forget to bring something they provide toothbrush and tooth paste, mouth wash (don't recommend on using it bad after taste), shaving kit, and the norm; soap, shampoo, conditioner, bath salts, lotion.
- Check in/out was in line combined not longer then 5 minutes.
- A short walk, maybe 2 minutes to the casino at the Mandalay Bay.
- They have a little mini mart, coffee shop, lounge, cafe downstairs, and MIX is at the top.
The bad: honestly only think i can complain about is the bed, its not the best, but surly i've stayed in my share for hotel rooms and its not the worst.

Over all would highly recommend this hotel, all the staff was great and helpful, housekeeping kept the room looking great, and room service was quick and efficient. It was what i was expecting!!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Romantic getaway
  • Age group 18-24
  • Member since June 01, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thoroughly Enjoyed The Hotel at Mandalay Bay

THEhotel at Mandalay Bay

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5 of 5 stars
TequilaBeach   23 contributions
Ontario, California
Dec 18, 2008 | Trip type: Family
0/2 found this review helpful

This hotel is so nice and very posh! I stayed in the standard room with my wife and 8 year old son and 5 year old daughter. The room is over 700 square feet which is huge for a hotel room! The room is very well decorated and has a door you can close to separate the bedroom from the living room area. There are flat screen TVs in the living room and bedroom and a small tv in the bathroom. The bathroom also has a jacuzzi tub, glass enclosed shower, and dual sinks.

There are several dining options at the hotel and you can use all the amenities at the Mandalay Bay as well. We spent most of our time at the hotel beach. We rented a beach cabana which has two couches, chairs, and a small table. There is food and beverage service in the cabana and mist dispensers to keep you cool in the 110 degree vegas heat.

There is a wave pool that has waves as tall as 2 feet and also a lazy river where you can float in an intertube and sip on a drink. What a great resort!

  • Liked — The hotel beach!
  • Disliked — Everything was great!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since October 18, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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still, chic and brilliant

THEhotel at Mandalay Bay

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5 of 5 stars
dolphinboy1   24 contributions
Blackpool, United Kingdom
Dec 8, 2008
2/2 found this review helpful

have stayed before and this time took 5 others with me from the u.k. nothing has changed, from the moment we arrived we were treated like kings.

the staff could not do enough for us, all 3 suites were in fine order.
the prices are reasonable in the mini bar and i used a points card in the machines in the casino and had the whole room charge wiped off!! what more could you ask for. id highly reccomend this place. it is for adults and chic people especially upstairs in the mix club. (fortunatly vegas is at last getting away from the "disney theme"
and reinventing itself as a place for adults like it always was.
(no screaming brats).

id reccomend this place for couples and singles too and itsa great place to party. cant wait till march when im back again! well done THE HOTEL.

  • Liked — chic, brat free and has everything.
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with friends
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since May 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Theme / Amusement park, Gambling / Casinos, Great food / Wine, Shopping, Spa, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Won't return

THEhotel at Mandalay Bay

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2 of 5 stars
ParisDreamin'   38 contributions
Los Altos, California
Dec 8, 2008 | Trip type: Business
5/8 found this review helpful

I stayed here with friends/colleagues for a medical conference this past weekend. I visit Vegas 3-4 times per year on average, and I usually now stay at the Palazzo. But I stayed here because it was the site of the conference I was attending. First the good: the room was fairly newly renovated, nice decor, good size, good bathroom. It was clean with the exception of a conspicuous red stain on the carpet. Now the problems. Upon arrival, I was given a room initially that was half-cleaned and serviced. The beds appeared made, but there was garbage as well as used towels scattered in the room and bathroom. That was a first for me. Contacted the front desk, and I had to go down, stand in line, and have them re-check me into a different room. A true luxury hotel, which this is not, would have sent someone to move me to a new room to avoid the trek back to the front desk and subsequent second wait. They did give me a $100 food and bev credit for my trouble, which was a good touch. The new room I was moved to was fine. The bed was a little soft for my tastes, but the big problem was the worst pillows ever in a hotel bed. Really soft, flat down pillows. Two of them stacked did not help. Two others at the conference with me agreed that this was the case in their rooms as well. After one sleepless night, I called to request a firmer foam pillow. It took multiple calls and a one hour wait until someone delivered one to me. Fireworks testing and subsequently the real deal starting at 5:40 am one morning right in front of the hotel for the LV marathon was a little inconsiderate. I don't expect the highest level of accomodations or service in Vegas, due to the nature of the Vegas tourism business, but there are some standards, and in the four star category, I would rate Mandalay the lowest I've encountered. The Palazzo and the Venetian are approximately the same price or just a little more, and both are far superior to this. Bellagio and Wynn are of course superior to this hotel, but more expensive. In the same price range or less than Mandalay, but better than Mandalay are Caesar's, Mirage, Treasure Island.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since January 04, 2005
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
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THEhotel at Mandalay Bay Also Known As

  • Hotel Mandalay Bay
  • Mandalay Bay Hotel Las Vegas
  • Thehotel At Mandalay Bay Hotel
  • Mandalay Bay Las Vegas
  • The Hotel At Mandalay Bay
  • Mandalay Bay Hotel
  • Las Vegas Hotel Mandalay Bay
Address: 3950 Las Vegas Blvd S, Las Vegas, NV 89119