I booked a one bedroom suite at THEhotel for business ,asked for a high floor but "none above the 5th floor was available." Mind you, that was hard to believe but OK... The hotel and casino looked fairly empty. The checkin staff was not overtly rude nor above par. Average.
Upon entering the "updated suite", it was clear the carpet in the main room had not been vaccuumed. A piece of pizza crust in the corner off the tiled entry door. There were some debris of sorts fronting the couch. Particles of hair remained on the bathroom floor. This was not intolerable to me as my wife was not traveling with me. Maid service arrived at about noon and took care of the issue.
I heard it snowed the day prior. This may or may not have triggered the subtle flickering of lights in my room as I took care of business on the internet. The next day, this on and off flickering continued till about 10 am. Then the electricity completely went out. No employee I encountered knew why. I left the hotel for the day to attend business appointments. Never mind that some of my work on my laptop was lost due to the sudden outage. I'm sure THEhotel did not induce this power failure to test my patience. I returned about 5:00 pm. The power outage had not been corrected. They were telling everyone, "It would not be resolved tonight."
Employees were kind enough to give out glow sticks that proved futile if you needed to pack things in the dark. Everyone booked at THEhotel were being re-booked to the Mandalay. The front desk informed me I had a regular deluxe room. Never mind I am paying good fare for a suite. After explaining this to the front desk, she tells me she'll give me the regular room for a discount of $99. Really???!!! I was also charged $13.99 for internet access per day which she agreed to remove the charge for that day. Thank you very much. If this is the manner that THEhotel takes care of their guests, I will go elsewhere. And I did. The Bellagio took me in.
That night, I decided to play and check other casinos. Only THEhotel was experiencing this power outage. Sadly, if they'd not given the impression they cared only about taking your money, I'd have gladly given them my business as well as booking employees for future stays. Not now.
This was my first stay at THEhotel thinking it would be a nice change of pace. That, it surely was. It has not proven to be anything substantially above average. I'd like to stress that no one at THEhotel was overtly rude. It's just not anything to sing about. The Bellagio, Venitian, Palazzo or the Wynn are still the places to look towards if you are aiming for a certain caliber of class. The Signature and Four Seasons are other venues if you are looking for a non-gaming place to stay. Good luck.
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