We had an experience while staying at Grandview at Las Vegas Friday night May 13th. It was reported to the front desk when checking out Saturday morning and noted on the comment cards. We were told by the manager at the front desk we would get a call on Sunday. Here it is Thursday, and we have heard nothing. I in fact called out twice on Tuesday to talk to the manager and was told she was in a meeting, but took my phone number and was told that a call would be coming.
We are owners at Grandview at Las Vegas and was very impressed with our experience. But about 10:30 p.m.I was woke up by a knocking on the door. It stunned me, as there is supposed to be a double lock on the entrances to the rooms. I looked out and saw a family standing in the foyer of the 2 rooms. I really did not get to concerned, as I assumed they were trying the wrong room and would figure it out, so I returned to bed. My husband by this time was awake and had turned on TV in the living room when he heard something, and went to check it out. At this time, a tool of some sort came in under the door and turned right up and quickly unlocked the door from the inside. He startled them and they took off. He called for Security. Nothing happened. Then called the front desk, and talked to the manager on duty, and they stated that the maintenance man on duty was the one that unlocked the door from the inside.
I want to know how this can happen? The key given them should not have unlocked the outside door if it would not unlock the inside door. Furthermore, the maintenance man should not be going around unlocking doors without checking it out to make sure there was no one in the room.
Needless to say what was a real nice stay, was quickly ruined as well as the rest of the night. As an owner, I feel we deserve an explanation. I am sure you would not allow such a statement to be put out on the sights on the web, but we can sure try if you do not respond in a timely manner.