First let me say that after 38 years in a wheelchair I have learned what to ask of places before traveling, but this place lies and makes a disabled person feel so much more disabled than before you come here. First, because of an all day fiasco at the airport(unrelated to this review) we arrived at The Grandview at 1am on Saturday April 11th to find that there were no, I mean NO available parking spaces. When people on here said the parking was bad, I way underestimated the problem. It was raining and cold so my husband let me out at our building and went to park...over at Southpoint I think. I waited for him so we went to the room together. I have stayed at some amazing timeshare resorts, but was keeping an open mind since I have never been to Vegas. We were on the 9th floor of the Jasmine building. Upon entering the unit I thought everything was okay, a little small compared to others I have been to, but that was okay. I just wanted to get out of my wheelchair that I had been in since 7am Friday morning. Well, a good nights sleep was not to be had since there was NO WAY to even get into the bed. It was taller than me in my wheelchair so I couldn't transfer and so high that my husband could not lift me either. I called the front desk and was told that there was nothing they could do and the manager would be in at 8am. So the first night in Vegas I spent my night in my wheelchair. On the next day I got no resolution with the manager on duty and decided to call RCI to see if we could be relocated to another resort. Only one could be found available in all of Las Vegas that said they had an accessible unit, so we went to see it. Again, RCI was lied to by the other resort. The doors were not even wide enough to get in the room! We went back to The Grandview where I spent yet another night in my wheelchair. On Easter Sunday the general manager of the resort was there and I got the opportunity to speak to him by phone. All he would say is that they were ADA compliant. I told him that wasn't true because the bed was not accessible and he just said that it was and he had never had any complaints from people in wheelchairs before, which we later found out was another lie. Anyways, my husband told him that he was taking the bed off the frame by any means possible so that the bed would be lower and so I could get some rest. This GM was very disrespectful to me as a guest at his resort. We did get the frame off the bed and it made it lower, but still a little high. Also, I had noticed in the kitchen that all of the lower cabinets were empty. I could not reach a cup, plate or bowl there. When I brought this up while talking to the GM he said that if I would have requested it before I got there they would have moved it down. Maybe he should think about the fact that this was supposed to be a wheelchair accessible unit..........shouldn't access to dishes be a given? Then, the final straw was the roll in shower. It was very small. Although I do understand the need of a disabled person to be able to roll into a shower, usually there is some sort of slope to keep the water inside and help direct waterflow to the drain. Not here! It was all flat. So guess what happened when my husband was helping me out of the shower.....he slipped and I injured my foot trying to get back in my chair. I will say that Vegas is a pretty place with all the mountains and beautiful sunrises, but the people there are not generally friendly to the disabled and have an "I don't care" attitude. The positives(which have nothing to do with The Grandview) are: The folks at Treasure Island are incredible! The valet had my wheelchair put together before my husband reached the trunk to retrieve it, and it is not an easy chair to figure out. Also, when one of my wheels popped off right outside TI, we went in and within 5 minutes, 3 men from the engineering department were fixing my wheel and got me going again. Thank you Treasure Island! At the Mirage, we saw the Secret Garden and the dolphins and it was a wonderful afternoon. Nevada is a pretty place, just don't go to The Grandview if you are in need of an accessible unit or a friendly staff......you will have a more "grand view" if you stay away from this place!