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Grandview at Las Vegas: Traveler Reviews


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79% Recommend
4.0 of 5 stars 314 reviews
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Wheelchair accessible rooms are TERRIBLE!

Grandview at Las Vegas

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1 of 5 stars
LeannefromTX   1 contribution
TEXAS
Apr 24, 2009 | Trip type: Couples
3/4 found this review helpful

First let me say that after 38 years in a wheelchair I have learned what to ask of places before traveling, but this place lies and makes a disabled person feel so much more disabled than before you come here. First, because of an all day fiasco at the airport(unrelated to this review) we arrived at The Grandview at 1am on Saturday April 11th to find that there were no, I mean NO available parking spaces. When people on here said the parking was bad, I way underestimated the problem. It was raining and cold so my husband let me out at our building and went to park...over at Southpoint I think. I waited for him so we went to the room together. I have stayed at some amazing timeshare resorts, but was keeping an open mind since I have never been to Vegas. We were on the 9th floor of the Jasmine building. Upon entering the unit I thought everything was okay, a little small compared to others I have been to, but that was okay. I just wanted to get out of my wheelchair that I had been in since 7am Friday morning. Well, a good nights sleep was not to be had since there was NO WAY to even get into the bed. It was taller than me in my wheelchair so I couldn't transfer and so high that my husband could not lift me either. I called the front desk and was told that there was nothing they could do and the manager would be in at 8am. So the first night in Vegas I spent my night in my wheelchair. On the next day I got no resolution with the manager on duty and decided to call RCI to see if we could be relocated to another resort. Only one could be found available in all of Las Vegas that said they had an accessible unit, so we went to see it. Again, RCI was lied to by the other resort. The doors were not even wide enough to get in the room! We went back to The Grandview where I spent yet another night in my wheelchair. On Easter Sunday the general manager of the resort was there and I got the opportunity to speak to him by phone. All he would say is that they were ADA compliant. I told him that wasn't true because the bed was not accessible and he just said that it was and he had never had any complaints from people in wheelchairs before, which we later found out was another lie. Anyways, my husband told him that he was taking the bed off the frame by any means possible so that the bed would be lower and so I could get some rest. This GM was very disrespectful to me as a guest at his resort. We did get the frame off the bed and it made it lower, but still a little high. Also, I had noticed in the kitchen that all of the lower cabinets were empty. I could not reach a cup, plate or bowl there. When I brought this up while talking to the GM he said that if I would have requested it before I got there they would have moved it down. Maybe he should think about the fact that this was supposed to be a wheelchair accessible unit..........shouldn't access to dishes be a given? Then, the final straw was the roll in shower. It was very small. Although I do understand the need of a disabled person to be able to roll into a shower, usually there is some sort of slope to keep the water inside and help direct waterflow to the drain. Not here! It was all flat. So guess what happened when my husband was helping me out of the shower.....he slipped and I injured my foot trying to get back in my chair. I will say that Vegas is a pretty place with all the mountains and beautiful sunrises, but the people there are not generally friendly to the disabled and have an "I don't care" attitude. The positives(which have nothing to do with The Grandview) are: The folks at Treasure Island are incredible! The valet had my wheelchair put together before my husband reached the trunk to retrieve it, and it is not an easy chair to figure out. Also, when one of my wheels popped off right outside TI, we went in and within 5 minutes, 3 men from the engineering department were fixing my wheel and got me going again. Thank you Treasure Island! At the Mirage, we saw the Secret Garden and the dolphins and it was a wonderful afternoon. Nevada is a pretty place, just don't go to The Grandview if you are in need of an accessible unit or a friendly staff......you will have a more "grand view" if you stay away from this place!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 26, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Scam to get you into time share junk

Grandview at Las Vegas

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1 of 5 stars
Tonym6969   13 contributions
Calgary
Apr 22, 2009 | Trip type: Couples
2/3 found this review helpful

They have low rates to lure you into buying their time share junk. The condo was new and nicely furnished with IKEA type furniture but it is not worth the hassle.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since May 06, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
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Be carefull

Grandview at Las Vegas

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1 of 5 stars
mat-tCondo-OK   1 contribution
Michigan
Apr 22, 2009 | Trip type: Friends getaway
1/3 found this review helpful

I used an exchange to stay at the Grandview since I was going there for the national bowling tournament. When we first got there we were 4 hrs early, but they got us in a room right away so we were happy. Our room was really big, we had an A and B room which I liked. But there is 1 huge problem with all the rooms." yes i said all" even the new ones they show you in the presentation have this problem. It is paper thin walls. If someone goes to the bathroom in the room above you, you can hear it. The wind out side you can hear as if you had no walls, there is a warning about no hot tub after 10 pm and I was woken up to it at 7am in the morning to 1. Loud is an understatement.

Next is the location it is 5 miles off the strip. You MUST have a car. People say it is not necessary, they are on crack you MUST have a car. Taxi is up to $40 one way, a total rip off, plus the shuttle is a joke for a multi billion dollar company there should be a shuttle every half an hour, not every 3 hrs.

Next is the presentation, we wanted free money so we signed up right away we (me and my friend Jon from college) got 2 show tickets and $200 which was a good deal. After the presentation was the sales pitch my lady was nice and i told her i just bought a condo last month so i had no money to spend on another condo and she left me alone. (this strategy works best if you want to say NO). But my friend who went with another lady was a totally different story. She was nice to him at the beginning but at the sales pitch she sexually harassed him saying he was an 8 out of 10. And when he said he was not going to buy she did a 180 and said he was the gayest person she ever met and called him a virgin and then said he would stay that way forever. I Think we should SUE them but I don't know. That is y they are getting a very low rate.

Plus if you are going to Vegas for the national bowling tournament, none of the casino's care that you are there at all. Prepare to be ignored by everyone except "binion's " but that casino was great.

The south point casino was great they always had tables open, and it was a close walk to get there. Their food is terrible but the gambling is great so I like it.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since April 22, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pleasant Stay over Easter

Grandview at Las Vegas

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4 of 5 stars
KermitNC   10 contributions
Charlotte, NC
Apr 16, 2009 | Trip type: Family
2/3 found this review helpful

My wife, 9-year old son and I stayed at Grandview for 5 nights in a 1-BR suite through RCI exchange over Easter week. Staff was friendly and efficient. There was a separate check-in desk for owners, but we did not have to wait at all.

Location
The resort is located several miles south of The Strip. Depending on your purpose for visiting Las Vegas, that is either a major plus or minus. It is away from the congesting of the casinos. There is Southpoint Casino next door. But you do need a car to get other places, like grocery stores. We planned on and visited Hoover Dam, Death Valley and Red Rock Canyon, so the location was great for our purposes. It is also right next to I-15 so access to the highway is quick and easy.

There is a free shuttle from the resort to/from Excalibur. It leaves and picks on every 2-3
hours. But you have to make reservations for specific times and space on the shuttle is limited. Not very convenient unless you know you are going to spend a set number of hours at The Strip. But if you have a car, parking at the casinos is available for free.

Accommodation
The resort is made up of several 12-story high-rise buildings. Several taller building are
nearly finished. Parking was a bit tight although a parking deck is under construction.
The suite design is a bit unusual. Two suites share a small locked foyer. After you unlock the foyer door, you have to use your key again to open your assigned suite. Not sure the benefit of this design over the traditional connecting door between suites. Our neighbor cooked a lot so we got to smell their food which gets trapped in that foyer. We never had a problem, but I can foresee a noisy neighbor coming in late, making a lot of noise in that foyer before entering their own suite.

The room itself was very nice. Spacious. Furnishing are up-to-date and comfortable. Cabinets were made of particle board with laminate but adequate. We did not find any problems in the room. Walls are a little thin so we could near people talking from time to time. But because the resort is off The Strip, it probably kept the party crowd away, so we were never really bothered by noise.

Wi-fi speed was excellent in the room but there is a fee ($10/day or $50/week). There is free computer use at the main office, but I understand that it can get a bit crowded. And there is no privacy--good to do quick email check or print boarding passes.

There is a safe in the room. They ask if you are planning to use it when checking in, so they can charge you $10. We declined because we had not planned to use it. But my son, decided to check it out. We were not charged for its use, so I suppose it is on the honor system.

Resort & Amenities
There are 2 nice pools, one heated. In April, water was very cold in the unheated pool. Also 2 hot tubs. Poolside towel were provided. A deli is located by the pool for groceries and snacks. There is also an exercise room. Several gas grills are available, if you are so inclined.

Timeshare Sales
I read many negative reviews about Grandview's timeshare sales pitch so I was a bit weary when I checked-in. I already own lots of timeshare so I was not interested. They politely offered a 90 minute presentation upon check-in which we declined. They did not push it any further and never called our room to try to get us to attend. Only other sales pitch was that we got an "invitation" flier for free stuff if we attend a sales presentation. I suppose the nightmare begins when they do get you trapped. But if you really are not interested in purchasing any timeshare, don't bother going to the presentation just to save $50-100 on tickets. Probably not worth the headaches because it is the sales person's job to sell, sell, and sell!

Summary
All in all, we enjoyed our stay at Grandview. If I go back to Las Vegas, I would not hesitate to stay at Grandview again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since June 22, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $153 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Resort,Location, and weather.

Grandview at Las Vegas

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4 of 5 stars
kdhan   4 contributions
Wasaga Beach ON
Apr 14, 2009 | Trip type: Family
2/2 found this review helpful

This hotel is very nice, clean and I would go back in a heart beat. The location is out of the way so you'll need a car. They do have a courtesy bus to the Luxor. Las Vegas is a great city. We liked the Frozen Magaritas while walking up and down the strip. We took two kids G15 B11. We weren't sure at first however there were a lot of families.
The kids wanted to see Chris Angel. To save money we played with the timeshare sellers mind for an hour and half until they got so mad at us that we were given the tickets (25.00 ea, half price) and sent away. They are so much fun to play with, so many final offers. Tell them you are owners so you get a softer pitch.
The hotel is close to the airport and strip. The huge Southpoint Casino is next door. Great ice cream shop, bowling and if you want a drink just sit down at the penny slots and they'll bring you a free one. Grandview has a nice pool and snackbar/convieinence store.
If you don't want the timeshare pitch just be firm when you go to get your "parking pass"
They will call the next morning at 1030 for a second try. Be firm again and they will leave you alone. Not that bad really.
Red Rock Canyon, Valley of Fire and Hoover Dam are all great day trips.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since January 06, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d460081?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $153 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grandview at Las Vegas Also Known As

  • Grandview Las Vegas
  • Grandview Hotel Las Vegas
  • Las Vegas Grandview
  • Grandview Resort Las Vegas
  • Grand View Las Vegas
  • The Grandview Las Vegas
  • Grandview Resort Vegas
  • Grandview Las Vegas Hotel
  • Grandview Vegas
Address: 9940 Las Vegas Blvd. S., Las Vegas, NV 89123