This was the worst experience ever!!! My friend ad I arrived at the Hotel at about 1 am, due to weather conditions where we were flying from. Even though I called th resort to let the know what was happening, by the time we arrived at the hotel they had given our room (2bedroom, 2bath, non smoking suite) away. They offered us either the same suite but smoking or 2 studio suites. We took the 2 suites (right above one another). Within minutes of being in my room, my friend called to ask if I just flushed the toilet (i had). The reason being that she just had a rain shower of toilet water fall down on her (eww). After flushing agian to confirm, we called te front desk (it is now 2 am). Instead of telling us that maintenence was not available they made us wait up 1/2 hour for security to come and tell us they would leave a note for the plumber. The next morning we waited til almost 11 for pumbing to come. After they came we went to the activity coordinator to ask about getting info on atv tours. She handed us a pamphlet and sat down and read a magaine. The next day we went back to her to ask about going to the grand canyon. She gave us a small amount of info and told us we should look up the weather before we go and gave us a phone number. (um.. can't you do that since you are sitting in front of a computer and we have to PAY for wifi?)
While the resort did ofer to move our rooms the next day, the problem seemed to be fixed so we stayed put. We were only there for the weekend and didn't want to unpack again. Housekeeping only comes once a week. They called to ask if I wanted a full service cleaning (almost sound like tey were hoping I said no) when I got ack to the room, the only thing they did was leave clean towels and take dirty ones. bed was not made... hair (which I jeft in the bathroom counter purposely) was still there. Trash was not emptied..So what is a full cleaning? No one ever called again to make sure the plumbing was still ok and no one seemed truely apologetic about the situation. it is as if they are numb to the complaints. Even the laundry room was an upset. Each room only has one small washer and dryer, but they vending machine advertises dryer sheets. When I tried to buy one for my dry cycle, it gave my liquid fabric softner. This would not be an issue, but I had already washed my clothes. Just another small isue that made everything annoing!The only + was tha our bulding, whic was located in a back alley and scattereed with dumpsters, was right under the monorai station. The pool was soo ghetto and dirty. The rooms also had a weird smell. I would never stay here again. I was even afraid to use the safe, because I did not trust it would work right. I wouldrather sleep uder a park bench on the strip!!!!!

This place was horrible, if you have time to change your reservation do it NOW!!! The place is dirty and nasty, where do i start. We walk in and the room stinks badly and we start looking around there are big black stains on the carpet, a big rip in the couch, the fridge sounds like a 747 ready to take off, the silverware was sitting in a tray on top of the microwave. After 1st shower had to call maintenance to have tub snaked to remove 6 inches of standing water. Everytime someone walked by your room it sounded like the window was going to fall out. But the best of all was the couple that was having sex in the courtyard between the 2 buildings in broad day light!!! Real family friendly. You have to park your car in an alley with no security. This place looks like they took a low income housing developement and tried very unsuccessfully to turn it into a resort...what a joke!! The stucco was coming of the walls on the outside of the building, there were holes in the building. The Vegas monorail runs right over the top of some of the buildings and our firends said it sounded like it was coming right through their room. Really if you have any other options to not stay here take them!!!

If you want to get mugged then go ahead and book! This place looks worse than the Watts projects! The pictures shown are not actually the units you get your room from. The main pic is the lobby area which looks nice, but they actually book your room 1-2 blocks away in ugly run down apartment buildings with bars on the windows and stinky inside. This place didn't seem safe at all, there was a lot of "suspicious" people walking outside trying to sell stuff...Literally it took us 7 minutes to walk from our ugly room to the lobby! It is literally down the street! They also rent out units to part-time workers. This place is HORRIBLE! Do not stay here and the staff isn't very welcoming! The only nice person here was the shuttle guy! Other than that please don't make the same mistake we did by booking this hideous, dangerous room!!!! BEWARE!

Wow, the reviews are so varied that I felt compelled to respond. We stayed at Summer Bay in June and plan to return this summer as well. We had our two children (ages 4 and 1) and felt very safe in the area and resort.

Plenty of parking was right outside our door and we felt safe enough to leave the GPS in the car. It was great to be close enough to run outside and start the car to get the a/c running ahead of time- June can be very hot!

We must have had an updated unit (in the Suites section) as our furniture, carpet, king sized bed, granite vanity, and appliances were new. The leather sofa sleeper had a memory foam mattress and was very comfortable. We usually have to put sofa mattresses on the floor. There were two tv's in our 1BR unit and the kitchen was well stocked, not that I'd ever want to cook in Vegas.

The resort is one block off the strip so we walked to the buffets with the kids and then drove to Hoover Dam and other attractions. I liked to get my complimentary coffee and go for a morning walk before the crowds and heat hit the strip. They offer a poolside luau, but we already had plans that night. The concierge "Scary Cary" was fantastic with many coupons and discounts. They even printed our boarding passes before we left.

I'm not saying that the other reviews are untruthful (except the one that said it's far off the strip) only that every experience is different. I also think the section within the resort must make a difference. We enjoyed the "Suites" but I heard that the "Towers" (main building) is best for proximity to pools, concierge, gym, monorail, etc.

Just my 2 cents, for what it's worth.