On the day of my arrival I called to request an early check in for my 2 rooms, I was told I could check in @ 10:30 am! I was really happy and didn't expect such an early check in, I was thinking I would be able to check in around 1pm. We arrived at 11:30 am, and got all of our luggage out of the car. The woman at the desk just stared at us, didn't even greet us or wlecomed us. We told her we were checking in, she immediately responded by saying "Oh no, we don't have any rooms available right now!" I told her that I had called earlier that moring and was given an early check in, she did not believe me and asked who I spoke to. I told her I spoke to a man around 8:30am, she looked to her sides and said, "NO, I have no rooms available right now, give me 20 minutes and I'll check you in!" We sat in the lobby for 30 minutes. After waiting, we got all of our luggage out of the car and walked towards the front desk again. The man who promised me an early check was there, and we asked why did he guaranteed an early check in? His response was, "Maybe, I said you would get an early check in." I asked again what time we could I check into my rooms. The man in the front desk replied, "45 mintues to an hour!" So then, I walked around for about 2 1/2 hours in the scorching sun, after a 5 hour drive, which wore out my 5 year old son. We went back to the hotel again and they told us the same thing, "may be in an hour!" At this point my entire family decided to change our reservations to another hotel which was much more friendlier and proffesional. The sad part out of all of this is that it wasn't just us that they were rude to. We witnessed how a couple tried to check out but the man at the desk would not give them a receipt because they had checked in earlier that morning. The front desk clerk kept telling the guest that he didn't have to check out until the next morning, that there was no way he could get a receipt. But as soon as the guest that wanted to check out said I'm paying cash, the clerk said Ohh, OK let me check you out!!! What was that about? CASH ONLY?! Management needs to have a talk to the employees about their customer service skills. I mean this man was talking on his cell phone in a loud voice at the front desk! I AM NEVER GOING BACK TO THAT PLACE, NEITHER ARE MY CUSTOMERS, FAMILY AND FRIENDS!